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In need of serious help...

post #1 of 20
Thread Starter 
My i6KD has gone plum crazy. It was FINE yesterday and now this morning it is just going whacko. Here's a general run down of what I am seeing so far:

- blue screen of DEATH: says winxp has been shut down to prevent damage
- pop up (not the internet kind) windows displaying various error messages
- McAfee virus scan freezes on a specific file and then crashes to blue screen
- sometimes unable to click on my computer - it highlights but window never actually opens.
- unable to shut down at time

Ok, now some specifics (took me awhile to realize I should document what I am seeing):

- The file McAfee seems to be freezing on every time is in the intel32 folder and is called iuser.dll

- McAfee crashes to blue screen which says:

A problem has been detected and windows has been shut down to prevent damage to your computer.

Disable or uninstall any anti-virus, disk fragmentation, or backup utilities. Check your hard drive configuration and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption and restart.

Tech - Stop: 0x00000024 (0x001902FE, 0XBTAGAB6C, 0XB7A6A868, 0X83F6746)

NTFS.sys - address F83F6746 base at F83E5000. Date stamp 41107EE1A


(or something like that - I cant quite read my own handwriting.)

- the most recent pop up error was a "delayed write failure" and it said: Windows was unable to save all data for C:\Documents and Settings\Eric\Desktop. Failure of hardware of network connection may be responsible. Please save the file elsewhere. Thats pretty close to word for word but not quite.


Can anyone help me? I really dont want to do a reformat but I dont know how to get this all to go away. I DONT EVEN KNOW WHAT THE PROBLEM IS, seeing as how it was fine yesterday.
post #2 of 20
Thread Starter 
Going out for awhile - gotta get away from this. Will be back later. Hope someone, anyone, can help.
post #3 of 20
i dont quite know the problem... could be a virus. I would back up all your important files now and maybe try to reformat.
post #4 of 20
what I would do first if you can is get the new dell drivers for your i6000. they have 4 new ones on ther site. I would get rid of mcafee.
post #5 of 20
post #6 of 20
Thread Starter 
Quote:
Originally Posted by boppo
what I would do first if you can is get the new dell drivers for your i6000. they have 4 new ones on ther site. I would get rid of mcafee.
What would you use as anti-virus protection, if not a program like McAfee?
post #7 of 20
Thread Starter 
post #8 of 20
My gut feeling is either you've got a virus or your hard drive has gone whacko. In either case, your hard drive access is screwed. Have you been able to drop to a command prompt and run chkdsk /f ?

If it comes back and doesn't find any hard errors, back up what you can and reformat. If it does come back with hard errors, back up what you can and replace the hard disk. Unless money is REALLY tight, it really isn't worth keeping a dying hard drive around as it'll only cause you more grief later on. Especially the case if your warranty is still current.
post #9 of 20
Thread Starter 
Question before reformat (I gave up and will do it tomorrow):

Since I dont want to just reinstall windows over the current version, I am guessing I should try and wipe the drive first. Would something like FDisk be a good idea? Anything else out there that is better?
post #10 of 20
Might want to try taking out the hard drive and reading it from a different computer or as a secondary drive. This will tell you if it's the hardware (hard drive) problem.
post #11 of 20
I would *really* check the hard disk first, at the very least using chkdsk /f ... if this problem is hardware related, reinstalling will NOT fix the problem and you'll need to replace the hard drive (and given the symptoms, I recon the odds of it being hardware versus virus are maybe 2:1).

Still, if you want to go the reinstall route, the Windows XP install process should give you the option of repartitioning, I think just deleting and recreating the partition in the XP install process should do the trick. It should also do a disk check of sorts but I'm not sure if it does a surface scan. If you want to use FDisk you'd want to be careful not to touch the Dell diagnostics partition.
post #12 of 20
Quote:
Originally Posted by Dinosaur
Question before reformat (I gave up and will do it tomorrow):

Since I dont want to just reinstall windows over the current version, I am guessing I should try and wipe the drive first. Would something like FDisk be a good idea? Anything else out there that is better?
No. Fdisk only creates/deletes partitions. More over, simply formatting doesn't completely erase all data. Use something like dban for a more thorough whipe
post #13 of 20
Thread Starter 
Ok, so here's another perhaps dumb question. I went to "run" and pasted the chkdsk /f and hit run. A DOS dialog box came up saying it couldnt "lock" the drive and asked if I wanted it to schedule chkdsk to run upon restart. I said y (yes) and the box disappeared. Well, I immediately restarted the puter and nothing happened. It booted right back in to windows, just like a normal boot.

What am I missing?
post #14 of 20
Sounds like something really strange then ... there's a flag set in the partition table that should tell Windows to check the disk in the startup phase. It's beginning to sound a little virusy (in that if it were a hardware error causing that sorta problem your computer shouldn't boot at all). Can you boot off your XP CD and do chkdsk from the recovery console?
post #15 of 20
Thread Starter 
Ok, maybe it was because I did a restart not a complete shutdown and reboot. I tried that and it worked just fine. It zipped right through and I didnt get a chance to write down everything it was telling me, but it appears that it found some corrupt files and registry entries and deleted them. It didnt stop at the end and tell me there were any uncorrectable problems or anything. Should I assume then that everything is ok with the HDD and the problems are then likely due to a virus? I am off to try running McAfee again and we'll see if it hangs up on the same file.

As a side note, any idea what a file called intel\iuser.dll would be? Thats the one it seems to hang up on every time. "intel" being the subfolder its located in. Cant remember the rest of the string.
post #16 of 20
Thread Starter 
Ok so that didnt work. I ran McAfee and it is hanging on the same file:

C:\Program Files\Common Files\InstallShield\...\09\01\Intel32\iuser.dll

Any other ideas? Not getting any more "delayed write" errors but I still cant complete a scan. It hangs on that file then crashes to the blue screen.
post #17 of 20
sounds to me like that's a temporary file that got left over from an install ... I wouldn't worry about that file as such. I'd be more worried about what's causing it to become corrupt though ... I wouldn't delete it just yet, if only so that part of the disk won't be used for anything else. Perhaps renaming it to something (like .dat or something) will stop McAfee from scanning it (I'm not sure of McAfee by default scans all files or just files with executable code, of which .dll is one).

I'm surprised chkdsk went through that quickly ... try chkdsk /r (which should scan for bad sectors) ... again you'll almost certainly need to reboot.
post #18 of 20
Thread Starter 
Ok, so I ran chkdsk /r and it took FOREVER. It seemed to go ok, but during the process it said:

Windows replaced bad cluster in file 10304
runtime\09\01\intel32\setup.dll (which is not the file mcafee's been haning on but its in the same folder)

Windows replaced bad cluster in file 11293
\system~1\_resto~1\RP17\A0007068.exe

Windows replaced bad cluster in file 37718
\Docume~1\Eric\Locals~1\temp\IECB.tmp

Anything catch your eye in that list? After restarting, I went in to the intel32 file and did what you suggested by changing the iuser.dll file to iuser.dat and then ran McAfee. Everything worked fine. After McAfee I also ran:

Spybot S&D
Ad-Aware
CWShredder
Spy Sweeper
HijackThis

Nothing major found, just a couple cookies. But in the log for Hijackthis I found an item I cannot identify. Any idea what this is:

C:\Windows\System32\dla\tfswshx.dll
and
C:\Windows\System32\dla\tfswshx.exe

Is this something I should remove? Lastly, if this was your computer and you used it for business and had client information stored on it, would you reformat anyway? I mean none of the programs found anything to be concerned about but what if there is something they didnt detect? I dont have their SSN's or anything but I do have names, address, and phone numbers.

Thanks for all your (and everyone else's) help.
post #19 of 20
If it were my computer and was using it for anything other than straight gaming and entertainment (ie. losing all the data on it would mean more to me than a spoiled night in), I'd replace the hard drive completely. Hard drives "naturally" come with bad clusters, in fact a brand new hard drive from the factory that scans clean actually has bad clusters, the hard drive reallocates them transparently ... you actually see bad clusters being reported when a cluster that WAS good becomes bad. This is a bad thing as it means something is deteriorating and on a laptop as new as yours that's cause for concern.

As for privacy, I'd just delete the files (which only deletes the index to the file, not the file data itself) then run a disk wiper which will wipe the file area (I use PGP tools but there are a pile on the net) to wipe disk free space. These all do some variant of the "standard" wipe (which should prevent anyone from recovering data, even if they have special equipment). Consists of at least 7 and up to 24 (and sometimes more) runs of:

* Write zeros
* Write ones
* Write random pattern
* Write complement of random pattern
* Write ones
* Write zeros

Apparently it's enough to protect your names, addresses and phone numbers from even the computer forensic agencies of major governments (but of course if you wanted to do it properly you'd need to make sure your swapfile was also wiped, etc) ... not that I'd imagine any of us would have anything to hide that badly . The only catch is, if more bad sectors form between when you do a disk scan and when you run this, it may get hung up on the bad sector.

Good luck!
post #20 of 20
You could give http://www.grc.com/sr/spinrite.htm
a try to recover data and/or fix trouble spots on the drive. I have never used this utility but it appears to be quite a technical marvel. And if it does not work you can get your money back.
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