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Why do people complain about not receiving a Windows XP Cd? - Page 3

post #41 of 63
5/3/05 at 1:05am
Quote:
Originally Posted by Ainvar
why do people bitch about people that want what they paid for in both a legit OS key and the media. When I buy a new car I dont just buy the car and then go out and buy tires. I pay for it all. Why is it diffrent with software.

You make it sound like what we want and ask for is such a big deal and that we should not be able to get it.


Tell you what, next time you go buy a game and then they dont provide the media and expect you to download it and then burn it to just install it after you just paid the same amount as joe user who got the official media and you tell me if you feel you got your money's worth.
What do you think Valves Steam is for Half-life 2/Counter-Strike
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post #42 of 63
5/3/05 at 1:12am
Quote:
Originally Posted by RLiu818
your comparison/analogies are ridiculous.
No!, I think you are the one that is ridiculous! Seems that everybody on here is against your opinion on this one. ME TOO!

Pat
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post #43 of 63
5/3/05 at 1:18am
I just got my new 700m and it came with an XP cd, well, a reinstallation Windows XP cd.
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post #44 of 63
5/3/05 at 1:20am
Quote:
Originally Posted by aanaravs
Also, if you read the Microsoft Windows XP EULA, it states that you SHOULD get an original disc. Selling an operating system without an OS is illegal, unless the manufacturer has some special deal/understanding with MS.
Hmmm...there'd be a lot of money in suing Dell...

Quote:
Thats an even better question.

But... now are you complaining about people who complain about people who complain about not getting their Windows XP Cd?
Oh dear, this sounds suspiciously like one of those things that could go on forever
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post #45 of 63
5/3/05 at 1:23am

i did xp home with service pack 2 cd

hey all... i got my #2 700m april 26,05 and i did recieve a window's xp home service pack 2 cd [IMG][/IMG]
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post #46 of 63
5/3/05 at 1:38am
Thread Starter 
Quote:
Originally Posted by peharris
No!, I think you are the one that is ridiculous! Seems that everybody on here is against your opinion on this one. ME TOO!

Pat
If you think, computer is to operating system CD, as a car is to tires then you are wrong and I feel sorry for you.
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post #47 of 63
5/3/05 at 1:56am
The analogy, while indirect, is completely valid and proves his/everyone's point rather well. Your criticism of rhetorical devices is as flawed as that of Dell customers who want what they paid for.

(Yes, I spelled college wrong in an earlier thread )
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post #48 of 63
5/3/05 at 1:57am
i would analogize the operating system CD as a "Spare" tire.

What are you going to do if you blow out a tire in the middle of the night and pop the trunk only to find no spare??
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post #49 of 63
5/3/05 at 3:14am
I think he's just trying to find a way out of what he said by trying to refute good analogies and not showing how all of us are wrong. Haven't seen him talk about the actual issue on hand, just saying our analogies suck (which they don't). And we've already explained how it's stupid that they don't give the CD's with real issues.

-Some people don't have CD-RW's (like me)
-Resale of laptop with "burned" CD
-Not getting what you paid for
-Ridiculous 3gb partition on your HD (which isn't necessary)
-Some people having problems burning the CD

And more.
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post #50 of 63
5/3/05 at 3:38am
The reasons are many, and quite frankly if RLiu doesn't want his CD then more power to him. God help him if his laptop ever gets wormed or virused beyond recovery and his burned CD-R has gone bad, as CD-Rs never last nearly as long as pressed discs. Then he will understand, and we will all have had our revenge.
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post #51 of 63
5/3/05 at 4:57am
Thread Starter 
Quote:
Originally Posted by AnimeFANatic
I think he's just trying to find a way out of what he said by trying to refute good analogies and not showing how all of us are wrong. Haven't seen him talk about the actual issue on hand, just saying our analogies suck (which they don't). And we've already explained how it's stupid that they don't give the CD's with real issues.

-Some people don't have CD-RW's (like me)
-Resale of laptop with "burned" CD
-Not getting what you paid for
-Ridiculous 3gb partition on your HD (which isn't necessary)
-Some people having problems burning the CD

And more.
-if you don't have a burner, then you can ask for a WinXP CD from Dell. If you just ask for a CD and have a legitimate reason, then my point in the main post isn't directed towards you. i see alot of people on several forums start threads with 'wtf why didn't i get a winxp cd from dell?!? that's f--ked up!'
-your resale convenience is not of dell's concern. however, customer satisfaction is, and if not getting your cd's affect customer satisfaction in the long run and hurts sales, then dell may probaby respond to it if profitability is at stake. however, in the future, i wouldn't be surprised if supplying cds become phased out, as you would rely on the internet to obtain software. (cost cutting)
-you paid for a legit copy of windows operating system. they provided that to you, along with the option of creating your own winxp backup cd.
-i deleted my partition, along with a complete reformat/reinstall after burning my winxp cd
-if you have a problem, contact dell for a winxp cd. however, as i mentioned earlier, i notice quite a few people going berserk over this new 'approach' that dell is taking. i definately notice dell's quality control lacking compared to previous years, along with their customer's perception of dell's quality changing. however, remember what type of product's dell provides and also how they have gained a competitive advantage over their competitors. they have managed to cut their costs while still providing to the consumer.

i still can not comprehend how people feel they are getting ripped off and 'not getting what they paid for' many of you probably purchased the most inexpensive laptop on the market, and act like you are still getting ripped off when they no longer ship with winxp cd's.
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post #52 of 63
5/3/05 at 5:01am
Thread Starter 
Quote:
Originally Posted by Faceless Rebel
The reasons are many, and quite frankly if RLiu doesn't want his CD then more power to him. God help him if his laptop ever gets wormed or virused beyond recovery and his burned CD-R has gone bad, as CD-Rs never last nearly as long as pressed discs. Then he will understand, and we will all have had our revenge.

im sure if my cd has gone bad, dell will provide me with a copy. but that's not the point. Dell has changed their method of packaging specific contents with your new bought laptop. in this case, a cd of a copy of windows xp. Dell is a cost-leader and market-share leader. they managed to cut costs this way and still provide quality service. if you want a CD, fine. request one. but it appears many people just complain about this new method and think Dell is ripping them off.
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post #53 of 63
5/3/05 at 1:24pm
No one said dell was ripping them off. Its the fact that Dell does not ship something that is paid for. You can argue that they 'do' ship it, in the form of a partition. In reality, thats by far the same thing, no matter how much costs are cut. That should never be an issue. People dont buy a Dell assuming the quality is less, or things wont be included. If you dont agree, thats fine. Burn your own disc. But keep your comments and complaints about others who want what they pay for to yourself. This thread is useless.
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post #54 of 63
5/4/05 at 1:15pm
So, for clarification, if I burn the restore cd, it will contain and install all the original bloat software/configuration that came with my laptop? Also, does the Dell stamped xp disc pitcured in davi3284's post also contain all the original software and configuration?

My comp' came with the green Dell stamped xp pro disc. If it won't install just the OS, then I definitely need to call Dell and get a real OS disc.
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post #55 of 63
5/4/05 at 3:47pm
Quote:
Originally Posted by mlin
It's interesting note that all the outlet systems appears to include XP CD's under detail system descriptions. Do any one ordered from outlet recently actually received a copy of XP CD.
To confirmed my previous posting, I got XP CD with DELL OUTLET system today. Just as described in my shipping slip/invoice. Dell includes the infamus restore function as well.

It's certainly not fair for people who ordered their machine new. Definitely complain.

Now you have one more reason to tell customer service rep to send you one.
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post #56 of 63
5/4/05 at 4:52pm
Quote:
Originally Posted by tool
What do you think Valves Steam is for Half-life 2/Counter-Strike

Uhhh, you should have a choice to have the data on media or by there installer. If I am somewhere without broadband and I want to install HL2 on my machine I should be able to without needing a connection there sparky.

So maybe read a little more closely to what the thread is talking about before you try to bash someone....

Go get some money and go buy a clue please....
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post #57 of 63
5/4/05 at 5:03pm
Quote:
Originally Posted by RLiu818
im sure if my cd has gone bad, dell will provide me with a copy. but that's not the point. Dell has changed their method of packaging specific contents with your new bought laptop. in this case, a cd of a copy of windows xp. Dell is a cost-leader and market-share leader. they managed to cut costs this way and still provide quality service. if you want a CD, fine. request one. but it appears many people just complain about this new method and think Dell is ripping them off.

Yes I have my laptop with my 3gb partion for restoring, I have my backed up cd also just incase my HD takes a huge dump and I need to completely format.

So now I have my so called restore CD that I made using Dell backup software. I pop it in and for some reason it does not work. Now I am in a position of having a laptop that cant be used cause I have no OS due to issues beyond my control, but I did as Dell said and made me a back up cd (that does not work). But if I had a real MS WinXP cd that was official and not a backup I could be back up and running with no issues, but for me to get that now I have to call Dell and have them ship me one that could be overnighted if my issue happens early enough in the day for it.

So now I am screwed and I can do any work and people are upset cause of this.

So now I can see RLiu818 retort being it is not dell's fault that this happened to you or you should have checked the cd after you backed it up (but then it worked, now it does not). Or saying you should have carried around another Windows XP CD that you go out and buy or to go to a store and buy a WinXP cd to get up and running (but I already paid for this from Dell) or why dont you have a backup HD or computer with you? (I just love to be super redundent like that, not like I have enough to carry with me from day to day as it is.) or some other crappy come back.


To make it short and sweet, I paid for an actual copy of the MS OS not a way to make a back up copy or have the option if I "need" it then I can call Dell for it and then have to WAIT for it when I could have had it when I got my laptop like it should have been.


Sheesh it is like either he is trying to get a rise out of someone or he just does not get it due to being toooo thickheaded. Or he just cant stand being proved wrong and is a sore looooooser.
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post #58 of 63
5/4/05 at 7:43pm
Thread Starter 
Quote:
Originally Posted by Ainvar
Uhhh, you should have a choice to have the data on media or by there installer. If I am somewhere without broadband and I want to install HL2 on my machine I should be able to without needing a connection there sparky.

So maybe read a little more closely to what the thread is talking about before you try to bash someone....

Go get some money and go buy a clue please....


You talk as though it is the law to provide hard media for any software you purchase. Face it old man, things are going to change. You probably notice by now that user manuals/guides are not being packaged with software as much. They are provided on-line to save in the cost of printing. Software may be next, and it appears Dell is one of the first to do this, with their operating system.

Don't forget that Dell's primary market segment is not made up of computer enthusiasts. But rather, the average joe-schmo computer user. Is it more convenient to have an OEM WinXP CD? Sure. Is it necessary? No. But it appears you feel like you are getting robbed, which is ridiculous.
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post #59 of 63
5/4/05 at 8:32pm
HAHAHA old man..... Yes things are going to change but until software laws and EULAs change to show those changes are viable then you I expect to have hard media with my purchase.. I guess your reading skills and computer knowledge needs to be brushed up on kid. When MS says you must have the original media disk and key then I expect the original media disk. Until MS says otherwise then I better think Dell should follow the rules then to try and save a few bucks by cheating somebody out of what is advertised t be included and you have to pay for it.

If not then give me the choice of getting a system with no OS installed and let me d/l the drivers. Then I would be perfectly happy. I have all the MS software I could ever want through the companies I do work for, so I really dont need the media but it is the principle of the matter. They charge me for it, I expect to have the hardcopy of it, just like the EULA says.

Things can change all they want, but until policies and laws catch up to the way vendors want to change the how they do business they have to follow the laws and rules like everyone else.

Well if I pay for 10 gallons of gas I want 10 gallons not 9.8 gallons. If I am told I will make $75/hr I dont want to get a paycheck showing I got paid $65/hr just cause the company felt like doing it. If I buy a computer that is suppose to have an official Windows XP cd with my order I expect to have it. It is that simple, there is no gray area in this and it is not up to Dell to dictate what they feel like giving out to the consumer so they can save money cause the user can burn a backup CD from a 3gig partition loaded with junk. With the media they give you, you are not able to just install Windows how you want to it is how they want you to have it even though you paid for that OS in its fullest, not hindered in anyway by Dell or installed custom by Dell cause that is how there image is.

So get over yourself, you are fighting a lost battle, you need to go back to class since you obviously missed some critical areas in school. You also just need to understand you are the only one who has an issue with people who want what they pay for. If you want to throw away your mommy and daddy's money like you are doing instead of learning the value of money then please by all means buy everyone here laptops.
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post #60 of 63
5/4/05 at 11:08pm
Quote:
Originally Posted by Ainvar
HAHAHA old man..... Yes things are going to change but until software laws and EULAs change to show those changes are viable then you I expect to have hard media with my purchase.. I guess your reading skills and computer knowledge needs to be brushed up on kid. When MS says you must have the original media disk and key then I expect the original media disk. Until MS says otherwise then I better think Dell should follow the rules then to try and save a few bucks by cheating somebody out of what is advertised t be included and you have to pay for it.

If not then give me the choice of getting a system with no OS installed and let me d/l the drivers. Then I would be perfectly happy. I have all the MS software I could ever want through the companies I do work for, so I really dont need the media but it is the principle of the matter. They charge me for it, I expect to have the hardcopy of it, just like the EULA says.

Things can change all they want, but until policies and laws catch up to the way vendors want to change the how they do business they have to follow the laws and rules like everyone else.

Well if I pay for 10 gallons of gas I want 10 gallons not 9.8 gallons. If I am told I will make $75/hr I dont want to get a paycheck showing I got paid $65/hr just cause the company felt like doing it. If I buy a computer that is suppose to have an official Windows XP cd with my order I expect to have it. It is that simple, there is no gray area in this and it is not up to Dell to dictate what they feel like giving out to the consumer so they can save money cause the user can burn a backup CD from a 3gig partition loaded with junk. With the media they give you, you are not able to just install Windows how you want to it is how they want you to have it even though you paid for that OS in its fullest, not hindered in anyway by Dell or installed custom by Dell cause that is how there image is.

So get over yourself, you are fighting a lost battle, you need to go back to class since you obviously missed some critical areas in school. You also just need to understand you are the only one who has an issue with people who want what they pay for. If you want to throw away your mommy and daddy's money like you are doing instead of learning the value of money then please by all means buy everyone here laptops.
It could also be argued, that since you have to pay for the media that you have to burn the WinXP disc onto, that dell isnt providing a backup copy, only the means to make one.

I think dell needs to stop this practice now, and just ship the damn CD that costs them less than $1 to make.
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