Originally Posted by AnimeFANatic
I think he's just trying to find a way out of what he said by trying to refute good analogies and not showing how all of us are wrong. Haven't seen him talk about the actual issue on hand, just saying our analogies suck (which they don't). And we've already explained how it's stupid that they don't give the CD's with real issues.
-Some people don't have CD-RW's (like me)
-Resale of laptop with "burned" CD
-Not getting what you paid for
-Ridiculous 3gb partition on your HD (which isn't necessary)
-Some people having problems burning the CD
-if you don't have a burner, then you can ask for a WinXP CD from Dell. If you just ask for a CD and have a legitimate reason, then my point in the main post isn't directed towards you. i see alot of people on several forums start threads with 'wtf why didn't i get a winxp cd from dell?!? that's f--ked up!'
-your resale convenience is not of dell's concern. however, customer satisfaction is, and if not getting your cd's affect customer satisfaction in the long run and hurts sales, then dell may probaby respond to it if profitability is at stake. however, in the future, i wouldn't be surprised if supplying cds become phased out, as you would rely on the internet to obtain software. (cost cutting)
-you paid for a legit copy of windows operating system. they provided that to you, along with the option of creating your own winxp backup cd.
-i deleted my partition, along with a complete reformat/reinstall after burning my winxp cd
-if you have a problem, contact dell for a winxp cd. however, as i mentioned earlier, i notice quite a few people going berserk over this new 'approach' that dell is taking. i definately notice dell's quality control lacking compared to previous years, along with their customer's perception of dell's quality changing. however, remember what type of product's dell provides and also how they have gained a competitive advantage over their competitors. they have managed to cut their costs while still providing to the consumer.
i still can not comprehend how people feel they are getting ripped off and 'not getting what they paid for' many of you probably purchased the most inexpensive laptop on the market, and act like you are still getting ripped off when they no longer ship with winxp cd's.