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light leakage and the fight with istnc your view needed! (video included) Asus Z71v

post #1 of 69
5/1/05 at 6:04am
Thread Starter 
Hello. I am in the middle of trying to prove to ISTNC that my laptop has light leakage and need you to give me your honest view if my notebook does. The whole story is I ordered a Asus Z71v from ISTNC and saw it had horrible light leakage. So I returned it and to ISTNC credit they took it back and returned me with a replacement very fast. Today I got the return and opened it and saw this one also had horrible light leakage. I emailed rick and he said he didnt see any leakage on my return and he speculated that this notebook he sent didnt have any. He told me to install the latest drivers and firmware (which I did but I find it funny because light leakage is a montor manufacturying defect). But I followed his instructions and took this video of my monitor after. I need you guys to weight in and tell me if my monitor has leakage

www.turnkeytemplates.net/MOV00755.mpeg

Its a 10 meg file 30 sec clip of my monitor in black screen conditions.


ISTNC so far really makes me mad that they didn't see any leakage on my monitor I returned before (which it had) . They suggested that I return the laptop and if they found leakage they would refund my purchase amount but if they didnt they would change me the 15% restocking fee (which I find totally unacceptable because I absolutely know 100% my other monitor that I returned had leakage. I ordered from istnc originally because they said I could return any dead pixels and light leakage to them straight from ricks mouth. I am very mad that rick is claiming that my old monitor did not have leakage and my only choice is to accept what I feel is a defective product or take a 15% restocking fee (255+ dollers) because I feel he will claim this monitor is not defective. Please let me know your views on my monitor and my situation!

PS I sent a link to the video to rick and istnc and am waiting to hear there reponse I will post an update on the thread
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post #2 of 69
5/1/05 at 7:02am

yeah

That seems like a considerable amount of light being leaked to me. My lcd has very little leakage on the lower border but its not as bad as yours. For me this is normal. For you that looks abnormal.
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post #3 of 69
5/1/05 at 8:17am
Looks like light leakage to me as well.
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post #4 of 69
5/1/05 at 10:12am
The majority of LCD displays made will show leakage with a pure black background, but thats not the issue.
Advitar stated in his email to me yesterday that the leakage was so bad, that it was spilling over to reds and greens. I told him to return the unit, and if we could not duplicate his concern, we would charge him a restocking fee. His first unit returned showed ZERO LEAKAGE.
If you read additional threads in this forum, you will see that we uphold our warranty, and will either gladly refund/exchange, but I am NOT going to do this when the first unit showed ZERO leakage.
There are several others in this forum that were unhappy with the "sparklies" and various other quirks surrounding the Z71V, thier money was either refunded or their unit were exchanged for something else.
As previously stated, if we can validate this leakage, 100% of your money will be refunded, IF NOT, you will be charged a restocking fee

Rick
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post #5 of 69
5/1/05 at 12:21pm
Quote:
Originally Posted by istnc
The majority of LCD displays made will show leakage with a pure black background, but thats not the issue.
Advitar stated in his email to me yesterday that the leakage was so bad, that it was spilling over to reds and greens. I told him to return the unit, and if we could not duplicate his concern, we would charge him a restocking fee. His first unit returned showed ZERO LEAKAGE.
If you read additional threads in this forum, you will see that we uphold our warranty, and will either gladly refund/exchange, but I am NOT going to do this when the first unit showed ZERO leakage.
There are several others in this forum that were unhappy with the "sparklies" and various other quirks surrounding the Z71V, thier money was either refunded or their unit were exchanged for something else.
As previously stated, if we can validate this leakage, 100% of your money will be refunded, IF NOT, you will be charged a restocking fee

Rick
Zero leakage? Hell, send me that one...

Kidding.

Kai
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post #6 of 69
5/1/05 at 12:29pm
I think it's more of an issue of a poor vertical viewing angle rather than light leakage...
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post #7 of 69
5/1/05 at 12:35pm
Quote:
Originally Posted by AuroraS
I think it's more of an issue of a poor vertical viewing angle rather than light leakage...
I know right? Shit... if you look at any screen from practically vertical, you're going to see some 'leakage'. Try sitting down infront of the screen so you can see normal viewing angles, and THEN take a video.
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post #8 of 69
5/1/05 at 12:35pm
The one he has now clearly has leakage. I'm sure you would have said that was perfect as well if he didn't have the video to back it up before returning it. Why don't you send him back his "perfect" original one? Obviously you think he is an idiot (or you are trying to prove that you are) by telling him to install drivers and firmware.
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post #9 of 69
5/1/05 at 1:01pm
I understand when you buy a product you would like to be completely satisfied but common you are dealing with electronics here. I watched the video and I think your complaint is overstated. Now if the light leakage is showing red or some off color while your in windows then I would completely agree with you.
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post #10 of 69
5/1/05 at 1:17pm
its not light leakage. If it was, then why when you move the camera, does the light disapear? Its just the camera. If you took an actual camera shot viewing the WHOLE laptop, with out moving the camera, i mean, if you look at any screen with a camera you see what looks light leakage because of the timing between the lcd refresh, and the cameras frame speed. If you got still shots and a movie showing it with everything lighting up at the same time, i would say its light leakage, i think you just need glasses, or a good slap in the face
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post #11 of 69
5/1/05 at 2:04pm
First off, there's no need to insult anyone, so stow that shit. Its obviously something he doesn't feel he should have to just "live with".

Secondly, if you look directly at the screen at what would be the optimum viewing angle, it would still display those flaws. I'm not an idiot, I have perfect 20/20 vision, and I've seen what is displayed in that video first hand with my own eyes, albeit I had the pleasure of seeing it leaking from both the top and the bottom of the screen. It doesn't matter what angle you're looking at it from... it is there, and it is a problem.

If you got one that actually doesn't have these issues, or are ignorant enough to just be happy with blowing nearly 2 grand on a notebook that doesn't meet common LCD display standards, then consider yourself fortunate and be on your way.

Kai
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post #12 of 69
5/1/05 at 2:16pm
I have a Toshiba Satellite series + IBM Thinkpad next to me.

Comparing, yes that is a ligh leakage. I wouldn't a serious one, but it is one.

One thing to keep in mind. As cost factor for these items go down, so will quality. Before you complain to the place where you purchase it, go around and compare with other LCD and Notebook out there.

I would say at least 40% of LCD / Notebook's LCD have this problem these days. Some are worst than other, while some are hidden well by manufactuers by placing a nice peace of glass with black trimming around it. In either case, it exist out there.
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post #13 of 69
5/1/05 at 3:59pm
I'm willing to bet that in a few months time, when Asus eventually starts shipping Z71's with LCD's made by other manufacturers, that these problems will go away or be drastically lessened.

Personally, I would rather have to take a minute or two to adjust the color and contrast of the LCD than have one that's perfect out of the box but has dark spots and light leakage. That's just me though, I'm crazy like that.

Asus was so close to the mark with the Z71V... if they had just given a little more build quality wise (and charged appropriately), it would've been THE perfect notebook for the average gamer on the go. As it is, it's completely hit or miss... some can live with its display flaws, some can't. There really doesn't see to be an inbetween. I would've probably kept it had the leakage and darkening not actually gotten worse in the week I had it... which it unfortunately did. I also had an issue where it looked like a faint line had been burned into the bottom of the screen, a little shorter than a standard WinXP taskbar. This wasn't there when I first got it, and eventually began to show throughout the week as I put the system through its paces.

Hopefully, Asus will see that there is a very strong market that wants a mid-range performance gaming notebook, and will give us a premium model like the W1, W3, and M6 series books to drool over.

Kai
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post #14 of 69
5/1/05 at 4:19pm
Thread Starter 

Update

UPDATE:
Rick From INSTC sent me this

"Integrated System Technologies, Inc" <sales@istnc.com> wrote:
I thought that you were going to show me the leakage with reds and greens? 99.9% of all notebook LCD's will show leakage on a pure black background.

I want to see the leakage based on your original email you sent yesterday

Thanks



I replied to him with this:

It is alot easier to see in black screen the light leakage and NO! 99.9% of monitors do not have this issue. I should not have to show you the other color screens one should be enough the camera i took the video on is a bit blurry and that is why I picked black to show you on.I own an lcd with NO LIGHT LEAKAGE and my last laptop a chembook 2056/compal 56 had zero light leakage. I really hate dealing with you guys on this topic and feel I am being cheated into accepting a infearior product. By my video clearly it proves I do have light leakage a defect you TOLD ME in our conversation before I bought this notebook I could return it because of.

I feel I am truly being cheated here and I will do my best to make this issue as public as possible to warn other people of your false promises. I ask simply to return the notebook for a refund because it is defective and get my purchase price back.
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post #15 of 69
5/1/05 at 5:57pm
Thread Starter 
Just another update

I have filed a claim with my bank. Hopefully they will be able to do something. Since I have family in NC I am even looking into some kind of small claims court. If it does not get resolved I will report what happened to Better Business Bureaus, resellerratings.com ect. But I hope none of you have to ever go through something like this one a company promises you one thing and Delivers another. I still have some hope that Istnc will do the right thing since they came so highly recommended.
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post #16 of 69
5/1/05 at 6:33pm
I can only see light leakage when my room is completely dark on a black screen and when i'm about 30 degrees higher than straight on.. approxmiately
i guess all z71v does have them on da bottom, just that u need to be on special angles to c them
i dunno wut a really nice LCD is like..
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post #17 of 69
5/1/05 at 6:43pm
Thread Starter 
The room is dark so the camera can pick it up. I apologise for the use of using my digital photo camera to take the video and the quality of it but its all I had. The leakage can be seen very well to the human eye under normal light conditions. This light leakage would not bother me so much but I am using the laptop for photoshop and image editing also watching wide screen dvd movies its almost impossible not to pay attention to the glowing light at the bottom of the screen. Nice LCDs show little to no light leakage and there are very many out there.
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post #18 of 69
5/1/05 at 8:14pm
Hate to say it, but the basis of comparison I used was a Dell I9200... I would think that Dell's screen would be of considerabely lesser quality, but unfortunately that wasn't the case. The screen in the I9200 was the 1440x900 resolution Samsung. It had faint leakage on the bottom, nothing on the top or the sides. The bottom right corner had a slightly brown tint to it, but aside from that, the rest of the screen was nice and evenly lit and colored.

Someone mentioned viewing angles... well, this particular Dell screen had very poor angles, even slight nods of the head would show some color loss dependant upon which way you turn, and even then the leakage on the bottom never got any worse. And after about 4 months of solid, daily usage the screen looked exactly the same on the day I sold it as it did the day I bought it (kitty cat hairs aside, of course).

I agree with Rick that most LCD's do display *some* light leakage... even the top rated models from Sony, Samsung, and Dell all display some. I also very clearly remember that many of the new high-end Dell models were being sent back and replaced due to excessive leakage, similar to what the Z71V screens are showing. The problem here is that there isn't just *some* leakage, there's ALOT. Couple that with the right side darkening (which is NOT something that 99% of all LCD's display) and you've got a pretty good case that Asus really screwed the pooch by allowing this particular display onto the market.

I wouldn't blame Rick or ISTNC for trying to be careful, they are a small company and as such would take much more of a risk financially when they have to send back a defective unit, but if I was them I would be fighting this tooth and nail with Asus. It's a bum screen, plain and simple.

Kai
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post #19 of 69
5/1/05 at 8:31pm
When you are buying a laptop, albeit with a premium price, you should not expect it to be without potential problems. LCD technology is far from perfect and a good percentage of LCDs will exhibit some form of light leakage. With that said, there is clearly enough light leakage on Advitar's laptop to warrant a refund or an exchange.

There is a lot of light leakage, which is even made more apparent by the black background on the video. I have personally never dealt with ISTNC, but a lot of people have been raving about their service and I hope that they will do the right thing in this case and grant a refund.

There are definitely some prevalent issues with the screen on the Asus Z71v, many of which are subjective like the "sparkle" syndrome, but excessive light leakage is not easy to get used to and nor should it have to be tolerated.

Good luck to both parties involved.
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post #20 of 69
5/1/05 at 9:02pm
I see barely any light leakage in your monitor. As someone else stated, the light on the bottom has to be from the camera because as soon as you move the camera the light goes away.

EDIT: Oh, and buddy, learn to spell. "how Istnc threats there customers"?!
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