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Dell sent me an expired coupon!

post #1 of 9
Thread Starter 
Hey all,

I received a thank you note from Dell with a $25 coupon in it to be used off of a future electronics purchase. Well, with the current 40% off on the 1905fpw I thought I'd go ahead and use it. So i try to enter it and I get the "we're sorry this coupon has already expired" pop-up. WTF? I figure I must have missed it by a couple days, but when I go through the super fine print it says the coupon was good through March 31, 2005. I say again, WTF?! I didnt even get the dang coupon until the latter half of April, on or around the 21 or 22.

Anyone had this experience before? Does calling Dell do any good?
post #2 of 9
Yes it's a common practice buy now or else.
post #3 of 9
Thread Starter 
Well I couldnt have used it even if I tried the day I received it. It had already been expired for nearly a MONTH.....
post #4 of 9
call up dell and explain to them the expired coupon, i'm sure they would be more than happy to issue u a concession coupon
post #5 of 9
yah, contact dell and explain the situation, i had that problem with a $35 coupon that was given to me expired, and they ended up re-issuing me a $50 coupon...
post #6 of 9
Thread Starter 
Thanks, I will give them a call. Before spending forever and a day on hold waiting for them to answer I thought I would see what other's experiences were.

Thanks.
post #7 of 9
call between the hours of 12-4pm CST or at night around 8pm CST. The wait time is only like 5 min at most around those times. Just explain the situation to the rep and they'll usually give you the coupon back. I had a $100 coupon that they gave me that expired and I called and told them and the rep fixed it.
post #8 of 9
Thread Starter 
Well I just tried and the guy said there was nothing I could do. If I was ready to place an order he would get me $25 off of it, but he wouldnt (said he couldnt) get me a new coupon. Oh well. Not like $25 is a huge deal.
post #9 of 9
try again, your prob talking to the wrong ppl
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