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Originally Posted by JFvergara
Lol some loser called me a dell fanboy and he gave me a neg point. Little does he know that I've never owned a Dell in my life.
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I guess he is a jealous Alienware user or something
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Originally Posted by JFvergara
Lol some loser called me a dell fanboy and he gave me a neg point. Little does he know that I've never owned a Dell in my life.
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Originally Posted by MichaelX30
It all comes down to $$$
I spent $1600 on a notebook that would of cost $3000 from Alienware or $2700 From sager or a $2500 Ferrari, see specs in sig ![]() But I always forget, the 6800go immediately turns to crap as soon as it enters a chasis labeled "DELL" |
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Originally Posted by halfchuck
OH yeah, their customer service really sucks!
I just emailed them an hour ago to check on the status of the order, and mentioned that I am leaving for vacation soon. You know what those bastards did, they replied just now saying they'll upgrade my already FREE shipping, from 3-5 days to NEXT DAY DELIVERY at no cost at all. Now if that's not horrible service, I don't know what is. [/sarcasm] |

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Originally Posted by JoshuasGTO
I dont think anyone is suggesting that NO ONE gets good service from Dell! As I listed in post #60 (previous page) there appears to be quite a number of folks that have had poor service (as well as good service).
Think about it this way - if, by your sarcasm, you are suggesting that we should believe in general that Dell has good service, then why should we not have similar faith in the sarcasm of those with negative experiences?! Are their experiences any LESS valid than yours? ![]() Again - as much as I abhore statistics, resellerratings.com is nothing more than a statistical snapshot of peoples experiences and the ratings show less than half are satisfied overall, and there must some reason for it, right? |
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Originally Posted by desmo13
I am a teacher, I have 8 Dell PC's in my room, over 150 in my school, 36 Dell LCD's. there has been only 1 (ONE) bad PC, and that was in my class. the cooling fan was jacked up, rattled, then stopped. We have 3 LCD's who dont like their remotes. Wow, that sure is a major quality record huh?
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Those in engineering know exactly what I am talking about. That is FAR, I repeat, FAR from a Six-Sigma (quality / customer satisfaction improvement initative) process. Motorola pioneered this process. A Six-sigma can be described as 3.4 defects max. per 1 million opportunities (this is an over simplification, but will suffice).
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Originally Posted by desmo13
sure, basic reason. Who statisticaly constitutes the majority of people responding to customer service inquiries/polls.
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) and try to justify / explain - but my beliefs are very simple;
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Originally Posted by halfchuck
The sarcasm was only in regards to my post, in teh sense that the service that i received really didn't suck.
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Originally Posted by halfchuck
in regards to six-sigma and dell's business plan, that's true, they are nowhere near reaching their target. But in a business where they rely so heavily on outside parts, it's also dependent on those suppliers following the same strategy, so unless dell makes ALL their parts in-house, it's nearly impossible to reach 3 defects per million. Not only that, but dell being as large as it is, with the insane volume they have, and the constant restructuring, it is hard as hell for them to reach that while trying to acheive all their other goals.
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Originally Posted by MichaelX30
Dell sucks who wants a 100 GB 7200 HDD? Much less a 80 GB 7200 HDD, I'm sure there will be a good excuse why the 7200 RPM drives suck in Dell but rule in another companies notebook.
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j/k|
Originally Posted by JoshuasGTO
Not trying to flame at all - I am genuinely curious though, when you compare your $1600.00 cost to my Sager (which was actually 2500.00) I have a hard time believing the only difference is brand. I tried to spec out a 9300 just now on Dells website to match mine, but I couldnt quite get there. For example - I do not see an option for the 640 series P4's. If you were to have upgraded to, lets say, the 2.00 Ghz M processor - that would have tacked another 200.00 on. (BTW - before you suggest that there is no performance difference between the M and 640 series CPU's - dont bother. I was an Engineer at Intel for 3 years where both are manufactured and am intimately familiar with the differences).
Also - the video card - is it the DDR3 version? Does not appear to be, and though I am guessing there might not be much of a performance advantage, I would bet there would be a cost disparity. Again - not trying to flame at all! Just curious what your full specs / order was (optical drives, OS, etc...). The $900.00 disparity sounds very impressive, but I am just curious if it is as much of a cut and dry case of a name costing 900.00 more as you seem to be suggesting. BTW - what is your stock 3DMARK05 score? |
), Last and probably least, the $30 upgrade in the productivity area so I can get MS Word w/o having to shell out $300 for Office
who the hell is following me around and giving me negative reps? Looks like some one was bitchslapped by Alienware and has finally realized they have been owned 
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Originally Posted by MichaelX30
who the hell is following me around and giving me negative reps? Looks like some one was bitchslapped by Alienware and has finally realized they have been owned ![]() |
