Hey guys,
I'm an unfortuante owner of a 8790. Unfortunate because this particular model has observed a rash of GPU based artifacting when using 3D accelerated games (see thread: 8790 Artifacting Thread )
At present, the thread has a 124 reply length indicating quite a few owners are seeing the same symptomology. I also have been thrown in this boat. Because of this I'll have to RMA my lappie for a fix. I'm outside my standard SAGER warrenty and now am depending on my three year PCTorque warrenty that was purchased.
Upon trying to register my warrenty contract I found out that my three year warrenty was in fact a two year warrenty. The first year turned out to be actually the standard SAGER warrenty that was purchased with the lappie. So in fact, the warrenty purchased is really a two year warrenty after the SAGER standard warrenty ended.
I just wanted to put this out there for everyone as I had NO IDEA that buying a three year warrenty = a two year warrenty. I'm feeling very misled about the wording of this. Maybe it's just me, I've never bought a warrenty for something before, but I would think that including the SAGER 1 year warrenty (which comes with the $3,000 price tag) within the suppossed 3 year PCTorque warrenty which I paid extra for is a crock. Below is the correspondance I had with Luke at PCTorque on this matter.
Lessons learned I suppose, however I still wanted to throw this out there for anyone that has a PCTorque warrenty so that they aren't caught with their pants down....
********************
I have a 3-year extended warrenty through PCTorque. I have
spoken with Luke earlier this week and he sent me the following message:
Your contract number is:
xxxxxxxx
You will need to activate your warranty at www.myrepairmaster.com. They will be able to assist you with service on your notebook.
Unfortunately, the contract number indicates I have a 2-year, not a 3-year warrenty. I spoke to repairmaster.com and they said I needed to get back in touch with you to get a new contract number (presumably one for a 3-year warrenty). Please give me a call @ 301-980-3582, or send an e-mail to:
xxxxxxxxxxxxx
and inform me of my new contract number.
Thank you,
**********************
Your have 3 years total service 1 year manufacture's warranty + 2 years extended through Warrantech.
Luke McBride
PCTorque.com
*********************
Luke,
Why on my invoice does it say "3-year extended" and not "2-year extended?" I get a one year warrenty by just buying the product. I the 3-year extended warrenty is what you state below than this is quite misleading. I would think the word "extended" means that this warrenty extends my current SAGER warrenty by three years. Hence the tittle being "three year extended warrenty" and not "three year warrenty."
Please respond.
*********************
Does your invoice state "4 years total" or "3 year Extension"? As stated we are providing you with 3 years of warranty coverage, that is what is shown on your invoice correct?
Your invoice states:
"1018 Warranty: 3 year warranty- under $4,000"
Thank you for your recent order with PC Torque!
*********************
Yes, it does, however if the laptop were to need repair, the laptop would be covered by the default one year warrenty that is offered with the SAGER anyway. Correct me if I'm wrong, but one would never use the warrenty purchased from PCTorque during the first year because they already have the standard SAGER warrenty. So in fact, a three year warrenty really only is a two year warrenty since the first year is already covered by SAGER (by your definition of the warrenty). This makes no sense.
Moreover, the following statement is explicitly stated on your website (policy section) concerning WarrenTech's warrenty policy:
Warrantech Policies and Service Information:
(2nd Paragraph)
Coverage under this Plan shall commence immediately upon the expiration of the manufacturer's original parts and labor warranty (1 year from the ship date unless Export Coverage is purchased) and is based upon the term of coverage, product description, and retail price limitations shown on the front of the RepairMaster package. This Plan is for carry-in service only.
Please note that it states that the "Plan shall commence immediately upon the expiration of the manufacturer's original parts and labor warranty (1 year from the ship date unless Export Coverage is purchased)". This plainly indicates that the coverage does not start until the manufacturer's (SAGER) warrenty ends. Therefore I should think the three years starts upon completion of the original SAGER warrenty.
Please comment.
****************************
You have stated our policies correctly but you are missing the point, on your invoice it plainly states "3 year warranty". No where does it say 3 year extension. You are getting 3 years of coverage 1 year from Sager and 2 from Warrantech. So your 2 year policy starts at the experation of your 1 year warranty for 3 years.
Luke McBride
PCTorque.com
***************************
Luke,
I'm afraid then that I'm confused. I bought a plan from PCTorque. The plan was a Warrentech plan. On your website, the plan I purchased clearly states that it does not get implemented until SAGER's warrenty is over. If I purchased a three year Warrentech plan, and the plan does not start until my SAGER warrenty is complete, then a three year Warrentech plan should start upon it's activation (which according to the plan is after my SAGER warrenty is over). Why then don't you call is a Warrentech 2 year plan? This is extremely misleading.
Please comment.
**************************
Can you please inform me to the mislead information when it says 3 year warranty? Did it state anywhere on your sales slip/invoice that you were purchaseing 3 years through Warrantech? No where did it state you were purchases a 3 year plan through warrantech, please correct me if I am wrong.
Also if you would care to read the rest of our policies it clearly states "Warrantech Extended Warranties:
Extended warranties can be purchased to extend your total notebook warranty coverage to 2 or 3 years (first year of coverage is provided by Sager and additional the additional 1 or 2 years are provided by Warrantech"
Luke McBride
PCTorque.com
****************************
I think this is EXTREMELY misleading as to how am I getting three years? I get one year automatically for just buying a SAGER laptop. So in fact I would NEVER even touch this warrenty for the first year. I find it unbelievable that you can honestly sell someone a three year warrenty when that warrenty would never be called in affect for the first year. The 1st year of this warrenty is a total fascade. Again, why don't you guys just call it a two year warrenty because in fact thats what I'm really paying for as I ALREADY paid for the first year when I purchased my 3,000 computer.
***************************
We did not sell you a 3 year warranty, we allowed you to upgrade your
current warranty to 3 years. How is getting 3 years of coverage
misleading when that is what you selected to get?
Luke McBride
PCTorque.com
***************************
Luke,
PCTorque did in fact sell me a three year warrenty as my invoice clearly states:
"1018 Warranty: 3 year warranty- under $4,000"
This correspondance is getting no where. I don't have a problem buying a three year warrenty for $400 if in fact I am actually paying for all three years. In other words that money should translate to a three year product not a two year product.
As I stated, this policy is extremely misleading. This is a problem in itself. It's now more important than ever for 8790 owners as many (including myself) are observing significant GPU degradation (please see the VERY PROMINENT artifact thread on the 8790 support thread hosted by your website which no one from PCTorque or SAGER has commented on). Many owners are extremely uncomfortable with the rash of GPU faults that are appearing. They're even more uncomfortable with their computers coming back from SAGER after a RMA request with the GPU/Motherboard being replaced with EXACT SAME COMPONENT that originally faulted. This suggests that the component has only a 8-12 month lifespan. Now that the 8790 is obsolete there's zero chance that anything will be done to fix this recurring problem. So, now more than ever, the warrenty period is a BIG BIG issue with 8790 owners.
Just so you know, I'll be posting this correspondance on the forums so that everyone who has a 8790 and any new possible customers understand the definition of a PCTorque three year warrenty (i.e. a two year warrenty). Thanks for you prompt responses to all my questions.
***************************
Well that's it. Thought I should just clue everyone in on what PCTorque's policy is on their "3 year warrenty" as I for one was definitely taken aback. Maybe this is standard operating procedure for warrenties. I just think that PCTorque reputation shouldn't revolve around reading the fine print, but then again what do I know.
smithmal
I'm an unfortuante owner of a 8790. Unfortunate because this particular model has observed a rash of GPU based artifacting when using 3D accelerated games (see thread: 8790 Artifacting Thread )
At present, the thread has a 124 reply length indicating quite a few owners are seeing the same symptomology. I also have been thrown in this boat. Because of this I'll have to RMA my lappie for a fix. I'm outside my standard SAGER warrenty and now am depending on my three year PCTorque warrenty that was purchased.
Upon trying to register my warrenty contract I found out that my three year warrenty was in fact a two year warrenty. The first year turned out to be actually the standard SAGER warrenty that was purchased with the lappie. So in fact, the warrenty purchased is really a two year warrenty after the SAGER standard warrenty ended.
I just wanted to put this out there for everyone as I had NO IDEA that buying a three year warrenty = a two year warrenty. I'm feeling very misled about the wording of this. Maybe it's just me, I've never bought a warrenty for something before, but I would think that including the SAGER 1 year warrenty (which comes with the $3,000 price tag) within the suppossed 3 year PCTorque warrenty which I paid extra for is a crock. Below is the correspondance I had with Luke at PCTorque on this matter.
Lessons learned I suppose, however I still wanted to throw this out there for anyone that has a PCTorque warrenty so that they aren't caught with their pants down....
********************
I have a 3-year extended warrenty through PCTorque. I have
spoken with Luke earlier this week and he sent me the following message:
Your contract number is:
xxxxxxxx
You will need to activate your warranty at www.myrepairmaster.com. They will be able to assist you with service on your notebook.
Unfortunately, the contract number indicates I have a 2-year, not a 3-year warrenty. I spoke to repairmaster.com and they said I needed to get back in touch with you to get a new contract number (presumably one for a 3-year warrenty). Please give me a call @ 301-980-3582, or send an e-mail to:
xxxxxxxxxxxxx
and inform me of my new contract number.
Thank you,
**********************
Your have 3 years total service 1 year manufacture's warranty + 2 years extended through Warrantech.
Luke McBride
PCTorque.com
*********************
Luke,
Why on my invoice does it say "3-year extended" and not "2-year extended?" I get a one year warrenty by just buying the product. I the 3-year extended warrenty is what you state below than this is quite misleading. I would think the word "extended" means that this warrenty extends my current SAGER warrenty by three years. Hence the tittle being "three year extended warrenty" and not "three year warrenty."
Please respond.
*********************
Does your invoice state "4 years total" or "3 year Extension"? As stated we are providing you with 3 years of warranty coverage, that is what is shown on your invoice correct?
Your invoice states:
"1018 Warranty: 3 year warranty- under $4,000"
Thank you for your recent order with PC Torque!
*********************
Yes, it does, however if the laptop were to need repair, the laptop would be covered by the default one year warrenty that is offered with the SAGER anyway. Correct me if I'm wrong, but one would never use the warrenty purchased from PCTorque during the first year because they already have the standard SAGER warrenty. So in fact, a three year warrenty really only is a two year warrenty since the first year is already covered by SAGER (by your definition of the warrenty). This makes no sense.
Moreover, the following statement is explicitly stated on your website (policy section) concerning WarrenTech's warrenty policy:
Warrantech Policies and Service Information:
(2nd Paragraph)
Coverage under this Plan shall commence immediately upon the expiration of the manufacturer's original parts and labor warranty (1 year from the ship date unless Export Coverage is purchased) and is based upon the term of coverage, product description, and retail price limitations shown on the front of the RepairMaster package. This Plan is for carry-in service only.
Please note that it states that the "Plan shall commence immediately upon the expiration of the manufacturer's original parts and labor warranty (1 year from the ship date unless Export Coverage is purchased)". This plainly indicates that the coverage does not start until the manufacturer's (SAGER) warrenty ends. Therefore I should think the three years starts upon completion of the original SAGER warrenty.
Please comment.
****************************
You have stated our policies correctly but you are missing the point, on your invoice it plainly states "3 year warranty". No where does it say 3 year extension. You are getting 3 years of coverage 1 year from Sager and 2 from Warrantech. So your 2 year policy starts at the experation of your 1 year warranty for 3 years.
Luke McBride
PCTorque.com
***************************
Luke,
I'm afraid then that I'm confused. I bought a plan from PCTorque. The plan was a Warrentech plan. On your website, the plan I purchased clearly states that it does not get implemented until SAGER's warrenty is over. If I purchased a three year Warrentech plan, and the plan does not start until my SAGER warrenty is complete, then a three year Warrentech plan should start upon it's activation (which according to the plan is after my SAGER warrenty is over). Why then don't you call is a Warrentech 2 year plan? This is extremely misleading.
Please comment.
**************************
Can you please inform me to the mislead information when it says 3 year warranty? Did it state anywhere on your sales slip/invoice that you were purchaseing 3 years through Warrantech? No where did it state you were purchases a 3 year plan through warrantech, please correct me if I am wrong.
Also if you would care to read the rest of our policies it clearly states "Warrantech Extended Warranties:
Extended warranties can be purchased to extend your total notebook warranty coverage to 2 or 3 years (first year of coverage is provided by Sager and additional the additional 1 or 2 years are provided by Warrantech"
Luke McBride
PCTorque.com
****************************
I think this is EXTREMELY misleading as to how am I getting three years? I get one year automatically for just buying a SAGER laptop. So in fact I would NEVER even touch this warrenty for the first year. I find it unbelievable that you can honestly sell someone a three year warrenty when that warrenty would never be called in affect for the first year. The 1st year of this warrenty is a total fascade. Again, why don't you guys just call it a two year warrenty because in fact thats what I'm really paying for as I ALREADY paid for the first year when I purchased my 3,000 computer.
***************************
We did not sell you a 3 year warranty, we allowed you to upgrade your
current warranty to 3 years. How is getting 3 years of coverage
misleading when that is what you selected to get?
Luke McBride
PCTorque.com
***************************
Luke,
PCTorque did in fact sell me a three year warrenty as my invoice clearly states:
"1018 Warranty: 3 year warranty- under $4,000"
This correspondance is getting no where. I don't have a problem buying a three year warrenty for $400 if in fact I am actually paying for all three years. In other words that money should translate to a three year product not a two year product.
As I stated, this policy is extremely misleading. This is a problem in itself. It's now more important than ever for 8790 owners as many (including myself) are observing significant GPU degradation (please see the VERY PROMINENT artifact thread on the 8790 support thread hosted by your website which no one from PCTorque or SAGER has commented on). Many owners are extremely uncomfortable with the rash of GPU faults that are appearing. They're even more uncomfortable with their computers coming back from SAGER after a RMA request with the GPU/Motherboard being replaced with EXACT SAME COMPONENT that originally faulted. This suggests that the component has only a 8-12 month lifespan. Now that the 8790 is obsolete there's zero chance that anything will be done to fix this recurring problem. So, now more than ever, the warrenty period is a BIG BIG issue with 8790 owners.
Just so you know, I'll be posting this correspondance on the forums so that everyone who has a 8790 and any new possible customers understand the definition of a PCTorque three year warrenty (i.e. a two year warrenty). Thanks for you prompt responses to all my questions.
***************************
Well that's it. Thought I should just clue everyone in on what PCTorque's policy is on their "3 year warrenty" as I for one was definitely taken aback. Maybe this is standard operating procedure for warrenties. I just think that PCTorque reputation shouldn't revolve around reading the fine print, but then again what do I know.
smithmal
