NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Notebooks - General › its getting slower and slower
New Posts  All Forums:Forum Nav:

its getting slower and slower

post #1 of 48
5/10/05 at 12:39pm
Thread Starter 
trying to tell me i wasnt going to get one, , its getting harder and harder to get competant people to type now too. I think Dell is going to find out like Microsoft what its like to loose market share.

I hope they start loosing buisness cause they cant keep customers. govt needs to stop giving them tax breaks to oversea our jobs

{-------- 9:53:45 AM} I got my new I9300 yesterday and there is no OS cd st#xxxxxxxx. I want a OS cd sent out as I payed for the OS
The session has been accepted.

{Patricia 9:57:30 AM} Thank you for contacting Dell Technical Support Chat. My name is Patricia . Please give me a moment to review your question.
In the mean time may I have the name and telephone number that's on the account please .
{--------- 9:58:00 AM} scooby doo 234567890
{Patricia 10:04:27 AM} Thank you for all the information .
{--------- 10:07:23 AM} any chance we can move a little faster?
{Patricia 10:10:23 AM} Sure .
{Patricia 10:10:32 AM} I apologize for the delay .
{-------- 10:10:55 AM} I need a OS cd sent out to me
{-------- 10:13:44 AM} you need to move a little faster, it doesnt take this long
{Patricia 10:14:16 AM} -------- ,Since this is a new system ,we do not ship the Operating System cds with the latest systems .Instead we have installed two very efficient and easy to use tools on your system .

One will help you reinstall the Operating System and the drivers along with the software .And the other tool will help you create a Operating System cd .
{--------- 10:14:49 AM} no your going to send me a os cd , i payed for it and i expect it to be mailed to me
{Patricia 10:16:43 AM} All right .
I will ship the cd to you right away .
{Patricia 10:16:59 AM} May I have the address to which I can ship the cds ,please .
{------------ 10:17:31 AM} xxxxxxxxxxxxxxxxxxxxxxx
{Patricia 10:17:41 AM} Thank you .
{Patricia 10:17:51 AM} May I also have the telephone number at this address ,please .
{-------- 10:18:07 AM} xxxxxxxx
{Patricia 10:19:48 AM} Thank you .
{Patricia 10:20:12 AM} Please give me 5 minutes while I look for the part number and create the dispatch for you .
{---------- 10:20:49 AM} k
{--------- 10:28:25 AM} please if your going to tell me to wait 5 minutes then come back after 5 minutes not 8 or more
{--------- 10:33:27 AM} this is inappropiate, you can get me your supervisor now
{Patricia 10:34:25 AM} I apologize for the delay ,------- .I am having trouble finding the right part number .I am trying to look for the part number with the help of my supervisor .
I apoogize for the delay once again .
{---------- 10:36:07 AM} Software, Operating System, Complete Package, PC, CD-ROM
Dell Part #: A0388603, Manufacturer Part #: N09-00984
{Patricia 10:36:17 AM} I have just created a dispatch for you . Please make note of the dispatch number . It is : xxxxxxx.
{----------- 10:36:29 AM} ok
{Patricia 10:36:45 AM} Thank you for all the information .
{Patricia 10:37:02 AM} The cd will reach you within 3 business days ,---- .


man took me 30 sec to find the part number takes them 15 min. i think its time for a class action lawsuit for false advertising.

i know you all have seen the commercial for tech support and the guy gets that kid on the line. thats false and misleading and time someone sued their ass cause we all know a home user isnt going to get a american speaking CSR
Reply
Reply
post #2 of 48
5/10/05 at 2:45pm
Dear god. Was there that much of a need to be that much of a prick?

I don't understand why you didn't just burn the CD using the built-in stuff.

Quote:
Originally Posted by boo boo
trying to tell me i wasnt going to get one, , its getting harder and harder to get competant people to type now too. I think Dell is going to find out like Microsoft what its like to loose market share.
Maybe you should work on your own typing before whining about other people's typing.
Reply
Reply
post #3 of 48
5/10/05 at 3:12pm
actually i think dell and all other big companies should stop doing business with a$$holes like you
Reply
Reply
post #4 of 48
5/10/05 at 3:22pm
You remove your name from the Chat (name?), but still have your real name and phone number listed there

And,you need to be a little more patient.
Reply
Reply
post #5 of 48
5/10/05 at 3:37pm
I applaud with great enthusiasm your assertiveness and exacting expectations. If the SOB's are going to take thousands of my dollars then they better come off everything they owe me. I'm a very liberal and tolerant person...but shoddy workmanship and poor customer service are and should be unacceptable.

Howver, I doubt the efficacy of threads such as this and see them as particularly futile unless a clear plan to encourage change is set out and others persuaded to join.

If more than 1 person can credibly assert that he or she was induced to trade with Dell because of its advertisments regarding customer service...AND that there was actual damage incurred, a class-action may be viable. In the end it might have some nuisance value...
Reply
Reply
post #6 of 48
5/10/05 at 3:56pm
I don't understand why the OS CD issue is such a big deal to some people... The CD they're now going to mail you is the same CD that you could have burned using the Dell OS Recovery utility that came preinstalled on your laptop. So you spent 45 minutes in Dell chat and are now waiting 3 business days for a CD that you could have burned in 5 minutes. Was it worthwhile?
Reply
Reply
post #7 of 48
5/10/05 at 4:30pm
damn, you are an anal bitch. at least you're getting service.

jesus, you buy a dell notebook with the same spec but for 30% less than anywhere else you can get it... and then expect top-notch service? sorry, corners need to be cut when you buy an item at such a cheap price. nothing comes free, so stop being an asshole.
Reply
Reply
post #8 of 48
5/10/05 at 4:47pm
Quote:
Originally Posted by boo boo
trying to tell me i wasnt going to get one, , its getting harder and harder to get competant people to type now too. I think Dell is going to fd out like Microsoft what its like to loose market share.

I hope they start loosing buisness cause they cant keep customers. govt needs to stop giving them tax breaks to oversea our jobs
Yes it is. You misspelled lose and competent. You have two commas in the same place, two run on sentences, and your demeanor with CS sux like your grammar. Glad you're getting your CD, but I'd hate what kind of thread you would have started if the laptop hadn't booted. Be a man, and and less of a "biatch".
Reply
Reply
post #9 of 48
5/10/05 at 4:54pm
Thread Starter 
i just felt like doing this to see how many wood workers we have

i bought a 9300 and i have to wait on parts cause they werent smart enough to put a complete ac adapter in my box
Reply
Reply
post #10 of 48
5/10/05 at 4:56pm
loly boo boo is a woman! mary something something.. shoulda posted her phone number too haha
Reply
Reply
post #11 of 48
5/10/05 at 4:58pm
Thread Starter 
Quote:
Originally Posted by BlastTyrant
I don't understand why the OS CD issue is such a big deal to some people... The CD they're now going to mail you is the same CD that you could have burned using the Dell OS Recovery utility that came preinstalled on your laptop. So you spent 45 minutes in Dell chat and are now waiting 3 business days for a CD that you could have burned in 5 minutes. Was it worthwhile?

let me sell you a car and only give you 3 tires, i bet youd be anal about that, u bought it you deserve it.

the os is 50.00 bucks now if they want to knock that off when i buy it then i wont bitch, but i payed for it so they better send it, nothing when you buy it does it say no os cd included
Reply
Reply
post #12 of 48
5/10/05 at 4:58pm
Thread Starter 
Quote:
Originally Posted by afobisme
loly boo boo is a woman! mary something something.. shoulda posted her phone number too haha
no thats not boo boo
Reply
Reply
post #13 of 48
5/10/05 at 5:03pm
Wow,

Way to be an a$$hole. Learn some common courtesy.
Reply
Reply
post #14 of 48
5/10/05 at 5:05pm
Quote:
Originally Posted by boo boo
let me sell you a car and only give you 3 tires, i bet youd be anal about that, u bought it you deserve it.

the os is 50.00 bucks now if they want to knock that off when i buy it then i wont bitch, but i payed for it so they better send it, nothing when you buy it does it say no os cd included
Again, the CD that they're mailing you is the same CD that you can burn with the OS recovery utility that came preinstalled on your laptop. They're still giving you the OS CD, they're just providing it in a different way. I agree that it's rather silly that they make you use your own CD to burn it rather than just throwing one in the box, but is it really that big of a deal?
Reply
Reply
post #15 of 48
5/10/05 at 5:12pm
Quote:
Originally Posted by Roland9100
actually i think dell and all other big companies should stop doing business with a$$holes like you

LOL. amen. There's some butthead on the general forum who sent his 700m back because it had fingerprints on the screen when he got it and he's switching to Asus or some damn thing, I said a silent thanks for the fact I won't have to be listening to his whining on the Dell forums.

Here's one for booboo from your overworked, underpaid Dell CSRs wherever they are...










Reply
Reply
post #16 of 48
5/10/05 at 5:14pm
Quote:
Originally Posted by boo boo
let me sell you a car and only give you 3 tires, i bet youd be anal about that, u bought it you deserve it.

the os is 50.00 bucks now if they want to knock that off when i buy it then i wont bitch, but i payed for it so they better send it, nothing when you buy it does it say no os cd included
Damn you are a pathetic person. Nowhere does it state Dell will provide a full OS CD with your order. Also, as others have said you could just burn the exact same OS CD from your new 9300 rather than bitch and whine about it with Dell chat. The time and money spent dealing with people like you are what increases the price of goods in the long run.

The OS disk not being in your box is nothing like buying a car with three tires. Do you even think before you type?

If you said shipping your 9300 without the AC adapter was like buying a car with three tires, then I'd say you were right.
Reply
Reply
post #17 of 48
5/10/05 at 5:39pm
Thread Starter 
thanks for the entertainment guys i needed those laughs.

now use the search feature.
Reply
Reply
post #18 of 48
5/10/05 at 7:19pm
Quote:
Originally Posted by boo boo
thanks for the entertainment guys i needed those laughs.

now use the search feature.
Search Nazi Alert

http://notebookforums.com/877409

Looking at your earlier posts you should invest in a dictionary.
45 minutes wasted in 'chat' in order to receive a disk you could have made yourself for 50cents shows just how worthless your time is.
Reply
Reply
post #19 of 48
5/10/05 at 8:06pm
Thread Starter 
if i invested in a dictionary then people like yourself would not have a reason to complain.

that was solved in 15 seconds
Reply
Reply
post #20 of 48
5/10/05 at 8:46pm
Oh, you mean like your whinng to Dell chat? So if the logic holds true, then Dell must continue to provide "crap" support, otherwise you would have no reason to complain, meaning this thread would either never exist, or you would simply search out some other customer service wrong that has befallen you. Either way, it's clear we're not impressed by your Dell Chat antics, but are satisfied that you were able to ream them for a whopping .75 cents plus shipping and handling (at their cost, of course) to get an OS disk that was available to you all along in the form of a recovery disk. Dell and other computer sellers have made it clear recently they no longer wish to put a copy of Windows with your bundle, OEM or otherwise, but you've shown us your "savvy" skillz, so you MUST have known this.

Right?
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Dell Notebooks - General
NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Notebooks - General › its getting slower and slower