UGH.... I sent my latitude D810 in for video card replacement since it wasn't acting right. Before I sent it in, it was in mint condition, not a single scratch or hole or dent. When it came back from the depot. Guess what I got? Severe damaged laptop! It has numerous of scratches all over. It has a hole in the lcd lid. The lcd latch half broken off. WTF is that?!?!?!?!?!? That really realy pisses me off since this laptop is only 3 months old! So I called Dell customer care and demanded a manager. And I demanded full refund since I wouldn't accept a refurbished replacment after the full price I paid for this laptop, uh huh, I don't think so! So, the manager sent my case to "policies exception" team so they can look over my case and decide to issue me refund or not. I will find out today or tomorrow via e-mail. Anyone had experience with "policies exception" team or the bad experience that I experienced with Dell Depot?
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5/18/05 at 10:03am