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5/11/05 orders, will they ship next week? - Page 3

post #41 of 160
5/24/05 at 11:58pm
Dell Site: Not in "Kitting" Stage yet.
Dell Phone: In "Build" Stage.

So who knows. lol.
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post #42 of 160
5/25/05 at 12:16am
Quote:
Originally Posted by KnightOwL
Dell Site: Not in "Kitting" Stage yet.
Dell Phone: In "Build" Stage.

So who knows. lol.
I don't trust the automated system... it said mine was in the build stage for a week and a half. Then on Monday it went through the kitting, building, and testing stages and is currently in boxing. I think the online version is more believable than the phone one.
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post #43 of 160
5/25/05 at 10:44am
I spoke to our Dell Account Manager for small business regarding the accuracy between Phone and Online status. They stated that the phone is more accurate. Then again, who knows.
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post #44 of 160
5/25/05 at 4:12pm
Quote:
Originally Posted by nutsnbolts
I spoke to our Dell Account Manager for small business regarding the accuracy between Phone and Online status. They stated that the phone is more accurate. Then again, who knows.
I hope that's not true. My order doesn't exist according to their phone system.
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post #45 of 160
5/25/05 at 4:31pm
Well I checked to status of my order today. Via phone, my order has been in the build stage for two days. When I check the web order status, it is still in pre-production with a ship date that is set for the 26th. I tend to say that both systems suck!
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post #46 of 160
5/25/05 at 4:32pm
Quote:
Originally Posted by blinky8225
I hope that's not true. My order doesn't exist according to their phone system.
I would suggest that you speak to a live person. Otherwise, you'll be sitting and waiting for days.
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post #47 of 160
5/25/05 at 5:13pm
I have already; he just said some part was on backorder. I asked for the part to see if I could upgrade or downgrade it to make it go faster, but he refused to tell me. Now the shipping date is from 5/11 to 6/3.
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post #48 of 160
5/25/05 at 10:52pm
I'll tell you why they could not give you a part number, I placed my order on the 11th. Anyway...after wasting my time with their web status and automated phone status I also decided to call ask a live body what was the status on my order? It's suppose to ship on the 26th. I was told that they were waiting to install some software. One thing that pisses me off more than anything is when someone is telling me something that I know is an outright lie. SOFTWARE!!!, come on we all know that all the drives are imaged to some degree. I'm sorry, were out of MS XP Pro. Lets face it, I do like DELL products, but there custmer service is by far the worst out there. You would think that Michael Dell himself would get a clue as to where his business is going to go if he doesn't get his customer service in shape. Anyway they couldn't even get me a possible ship date. Call back in three days and don't forget to fill out our servey about our great tech support....Thank you.
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post #49 of 160
5/25/05 at 11:14pm
Anybody else's order still say "InProduction?"

Phone status still says "Build Stage"


Just wondered. The 26th, is um, here...
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post #50 of 160
5/25/05 at 11:44pm
I am one of the many that is in the holding pattern from the May 11th order frenzy. One of the techs that I talked to about a week ago, they said that the holdup was specifically the hard drive. I ordered one of the 100GB 72K's. I asked about how some orders got shipped and some others didn't and the reply was that different sections have accessibility to certain parts easier then others. (Whatever that meant.)

I will call in to the 800 order checking number to find out where my order is sometime tomorrow afternoon. If it is still stuck then I will probably email tech support. I give up on the chat, it seems like after every question and answer I get the "Please hold for 2-3 minutes while I look this up.". I would rather my time not be hijacked by a chat. Let them get back to me via email.

I am not in any rush to receive my new XPS, but I wouldn't mind having it for the long weekend. (I got my shipping bumped up to free next day, who knows how that happened.)

/w
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post #51 of 160
5/25/05 at 11:46pm
Ho..hum, same here, still in build stage, estimate ship date May 26th...yeah, right.

Patience grasshopper.
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post #52 of 160
5/25/05 at 11:46pm
Thread Starter 
Next day shipping seems to be the most frequent upgrade
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post #53 of 160
5/25/05 at 11:54pm
It probably doesn't cost them anything to upgrade the shipping. Alot of others have received some pretty decent money back or % off coupons. That I can imagine can get expensive. Although if your price is high to begin with...it isn't that much of a loss.

/w
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post #54 of 160
5/26/05 at 2:00am
No change in my progress.
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post #55 of 160
5/26/05 at 12:46pm
Thread Starter 
Wonderful. After waiting for it in boxing and having a ship date of today I get an email saying that my order has been delayed

I'm so f'ing mad
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post #56 of 160
5/26/05 at 1:22pm
Well shoman24v, I have also joined your club. Looks like no laptop til after the holiday weekend.
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post #57 of 160
5/26/05 at 1:23pm
Thread Starter 
Quote:
Originally Posted by TREV21
Well shoman24v, I have also joined your club. Looks like no laptop til after the holiday weekend.
Since I have next day shipping and it ships today like its suppose to im suppose to get it tomorrow.
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post #58 of 160
5/26/05 at 1:26pm
I have "we'll ship it to you when were ready" so I guess I won't see it any time soon.
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post #59 of 160
5/26/05 at 1:32pm
Thread Starter 
Quote:
Originally Posted by TREV21
I have "we'll ship it to you when were ready" so I guess I won't see it any time soon.
Dear Valued Customer,
We have reviewed your order. Although we had anticipated being able to ship your order sooner, we are experiencing an unexpected delay with your order 385231701 and will not be able to ship this order and any associated orders until on or before 06-03-2005
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post #60 of 160
5/26/05 at 1:43pm
Quote:
Originally Posted by shoman24v
Dear Valued Customer,
We have reviewed your order. Although we had anticipated being able to ship your order sooner, we are experiencing an unexpected delay with your order 385231701 and will not be able to ship this order and any associated orders until on or before 06-03-2005

I got the same thing.........
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