When I was shopping for my T43, I gave serious consideration to going with Bill. I spoke with him on the phone and he seems like a genuinely good guy. I got the impression that he is very knowledgeable and that his customer service would be excellent. Also, I don't think the prices on his site are set in stone. He is basing those quotes on the IBM web price of each particular unit, but he seems very willing to negotiate and meet IBM's sale prices. He also offers a thorough pixel check for an additional $50.00.
However, I chose to go with Lenovo direct instead for two reasons:
1. Bill has no provision to take credit cards. He will only do business if you pay with a check, wire transfer or cash. Since I had just gotten a new card with 6 months 0% APR, paying the whole lump sum in cash wasn't what I wanted to do.
2. Lenovo offers the no questions asked 30 day return policy, while Bill does not. If you buy a unit from Bill, I'm certain that he will do everything in his power to insure that it is of the utmost quality; However, This machine is my first ThinkPad and until getting my hands on it, I had never really worked with one. For me, the 30 day return was a sensable security blanket in case I just didn't like the machine.
If I'm ever in the market for another ThinkPad, I'll definitely consider doing business with Bill. In my mind, buying my second ThinkPad from him would be a no brainer if he were to accept credit cards.