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Sound stopped working after latest Realtek driver install

post #1 of 3
5/24/05 at 2:22am
Thread Starter 
Thanks in advance for any help that you can provide

Here's the problem:

In the Windows Device Manager there is a yellow exclamation mark over Microsoft Kernal System Audio Device (which is under Sound, Video and Game Controllers).

When I double click on the exclamation mark and bring up the properties, in device status it says, "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

I think this started when I installed the latest Realtek Audio drivers, version 1.20. So I uninstalled them and re-installled the original driver that came on the Sager driver CD. It didn't fix the problem.

Next I tried a system restore but that didn't fix it either.

Finally, I tried re-installing the Windows system files by re-installing Windows via the "Upgrade" option (in order to preserve my files and data) but that didn't fix the problem.

It doesn't seem likely that it's a hardware problem since, as far as I know, the sound chip is integrated on the motherboard, correct? So that just leaves software/driver conflicts.

Any suggestions about how to fix?
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post #2 of 3
5/24/05 at 11:45am
Try uninstalling the modem drivers and install the original modem drivers if they were not installed.
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post #3 of 3
5/24/05 at 11:47pm
Thread Starter 
Thanks for the suggestion but, unfortunately, it didn't work. I uninstalled the modem driver and then reinstalled first the audio and then the modem from the driver CD that came from Sager and it didn't fix the problem. Looks like it's going to have to be a fresh install of XP *sigh*.....

I seem to recall reading elsewhere in these forums that others had this problem and could only fix with a fresh install of XP as well.
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