When I ordered from Dell Canada, there was supposed to be a free DVD Burner upgrade on all notebooks.
However, when I phoned to order, the guy said that the DVD burner free upgrade didn't apply to the XPS 2 because he was giving me a free Graphics Card (which I think is silly, becuase It is the only card available on teh XPS 2). However, I asked him about this a few times, as I wasn't making any connection between the DVD Burner and the GPU.
SO, finally, I asked him "Is there anything else you can do for me within your jurisdiction because I'm such a nice Canadian customer?" and he gave me the free DVD Burner!
So, in a way, this really wasn't a better deal than what I thought was on the web, but I did manage to get a free upgrade on the phone that I wouldn't have normally gotten.
Also, I emailed Dell regarding the insane price jumps between the 2.0 and 2.13 GHz PMs and the 1 GB vs. 2 GB RAM, and they emailed me back with a phone number and said "I'll be able to work out a great deal".
Bottom Line: THey will bend to make the customer happy.