Originally Posted by Mountain Man
Dell should use more americans in the building process and their tech support, this is one of a few things that bother me with doing business with them. Americans are what made Dell what it is to day and in return Dell should be trying to do all it can for our economy by putting as many americans to work as they can...but truth is Dell is another company that helped put many americans in the unemployment line. They laid off many techs when they outsourced tech support to Inidia.........My last Dell purchase was an XPS Generation 3 back in 2004 and I dont see buying any more products from them untill they make some real changes...one....bring tech support home...two......stop building systems so proprietory and a few other changes need to be made also....I would have bought another Dell back in april if not for these reasons...but instead I bought my laptop from Hypersonic and I am vert pleased with it (EX7 fully loaded).
I paid a little more for it but its worth it.....I try to do my part in keeping americans working
Americans cost a lot of money. Dell WAS an American company. It is now a global company and understanding a global company is a hard pill to swallow. By putting more Americans to work in Dell, the price of computers will increase, and in this competitive market, a price increase in its products is like shooting urself in the foot. Forget it, no more looking back to taking tech support to the USA. There arnt as many tech agents available to add enough value to the notebooks they sell. There is however, one sort of tech support, that is when you purchase the Gold Tech Support which costs twice the price of the notebook. That is located in RoundRock. I can tell u that for sure. So go and buy a $1000 notebook and pay $2000 for the support, and u can get ur support from the USA. That will be ur contribution to keep americans working.
Either keep the cake, or eat it, cant have both.
And yes, its growing in India. Dell's fifth plant is being setup. And you guessed it right. Its being setup in Chennai, India, and with the 3 Dell-owned support centres in India, a fourth one is being setup in Gurgaon near Delhi, which will take the total Indians working for Dell in India upto 15,000 and another 12,000 tech with the outsourced partners of Dell. Its a numbers game my friend, Americans cant match up at this game yet. This is just one story.... go look for stories about the centres in El Salvador, Penang, Dalian and Rio de Jan and you'll see that American techs arent worth the money for support (unless you buy the Gold Tech Support). I know 5 Americans who came to Bangalore to work for Dell. Not everone understands fully the concept of a "global" company.... and cant blame you for that.