Loss of faith in the 8790 and hope for refund

I posted the following message on my vendors message board and am interested to see what will come from my request for a full refund. Please leave messages if you have gotton or want a refund on the 8790. Also any ideas on how to help motivate them to see our case would be helpful such as BBB complaints or other message boards to tell people about our experiences but hopefully we can all get back to our beloved 3d games on a laptop that kicks the shit out of our friends "hot" desktop.

Hello, I purchased my Sager 8790 last year on June 22nd from discountlaptops.com and at first was delighted at the performance of the machine. However after about 3 or 4 months the infamous ethernet problem occurred and I could no longer use the 10/100 connection. I got an RMA directly from sager but since I need the laptop for school could not send it in and therefore bought a PCMIA card for the time being (which was cheaper then the shipping that for some reason I am responsible for, please explain why the customer is responsible for the shipping.). As time went on performance on the machine steadily decreased even after being thoroughly cleaned and games that used to run smoothly were now running very choppily. I have not overclocked the video card or any other part of the machine. Now my laptop will often lock up and shut down after close to an hour of gaming. My hard drive is also beginning to make a clicking sound when it retrieved data in the middle (or at least I think the middle) of the drive. I have been reading the forums at notebookforums.com and see that this is a very common problem with the 8790 and that the computer has serious design problems and that people have RMA"s their computer many times over and over and the same problems keep reoccurring. I do not believe the fact that Sager says these are isolated incidents when so many people have the exact same problems. It is certainly not unreasonable that buyers of the 8790 are going to be using their laptop for intensive 3d games that will drive the system hard and I believe it is Sager's responsibility for selling their product that they recognize this problem and offer the appropriate compensation for their mistake. I do love my 8790 but now that it is beginning its decent into disrepair I believe that the correct compensation would be a full refund, I do not find it acceptable to have to lose my laptop for a week at a time paying for the shipping costs only to return it again after the problem fails to be fixed. Here is just a brief list of the people that have had these exact same problems:

http://notebookforums.com/showthread.php?t=56210

http://notebookforums.com/showthread.php?t=84253

http://notebookforums.com/showthread...2&page=1&pp=15

http://notebookforums.com/showthread.php?t=82645



And that is by all means a very very partial list of the same problem reported over and over. I also have heard many people having screen problems that a supposed fix is to decrease the brightness but for obvious reasons this is unreasonable solution to the problem. I fear that even if part of my 8790 is repaired these and many other common problems will be right around the door and will strike when my warranty expires and leave me with a very aesthetically pleasing space heater, obviously not what I though I was investing in with my 2500 dollars. I appreciate that sager offers cutting edge technology for affordable prices but this does not warrant them to sell a flawed product and not live up the responsibilities they have of a manufacturer to provide a product that works for its intended use and all those reading this agree that 3d games are the only use for such a machine.


I hope Sager will admit the obviously flawed and defective design of the 8790 and act appropriately and solve this problem as I believe many of us still believe in what Sager has to offer and would immediately use the refunded money to purchase a more refined Sager product and continue to spread the good name of the company at such sites as this that were crucial in my decision to purchase the 8790 initially.

I definitly agree and hope it would not take legal action to get a refund for the computer but if this is how they treat their customers then unfortuneltly it may come to such action. I am going to review the warranty policy and attempt to make some sense of the policy but they do have the obligation to sell us a product that performs its designed purpose and obviouslly it is failing at this. The fact that you had to spend around 100 dollars of your own money for shipping it on repairs that they should have done is also very aggrevating losing the laptop for such a long amount of time, for the same reason being a college student I was unable to send it in for repairs and at this point am glad that I have not at least my problems until now have not been life or death for the laptop to function in a limited state but not for the purpose I bought it and it was obviously (while poorly) designed for. I also am willing to seek legal recourse if necessary because I cannot afford to purchase a new computer and wonder how many ohter users are ready to take such extreme action?

I read through the rules and did not see anything about discussing such issues as ours but if someone reads the rules differently please let me know and I will remove the post as it is not my intention to break forum rules. However I believe that we do need to see just how many people have had this same problem therefore strengthing our allready weak position when discussing the problem with Sager. In reviewing the warranty that sager posts they have "THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN EXPRESS OR IMPLIED SAGER SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES. INCLUDING WITHOUT LIMITATION, WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE." Therefore I do not believe they have any legal obligation to offer a warranty although certain states have lemon laws that may be possible to use since the problem is reoccuring on the computer. I thought that perhaps filing a BBB complaint would be the correct way to go but I do not think that will accomplish much if you look at the rating they have alleady http://www.labbb.org/BBBWeb/Forms/Bu...ID=1&hAddrID=1 If anyone has any ideas or advice to offer feel free so we can attempt to solve this problem. Also it seems a large number of us are college students and have many mre computer purchases to make in our lifetime it seems the worst age group for Sager to alienate itself from.

Actually refund is what I meant to say beacuse my point is that simply fixing components or the machine itself will not solve this problem since so many other people have had the same issue and I cannot have a computer that I have to lose every month or so to send in (paid by me) to get fixed again, This leads to the next part... A large purpose of this post was too see how many other people have had the same problem which I believe is a large number, please post if you have an 8790 and have or do not have this problem, I would like to see Sager's records about how many people have had to have the motherboard or GPU fixed but have not inquired and probably would not be told this information but a quick look through this message board will show many posts of people having these problems, supposedly getting them fixed only to recieve a laptop (after a long lonely time) with the problem not fixed or a new one in its place.

I do not think that people expected they would have to send their laptops back more then once or twice thus not many people purchased the shipping insurance. I believe that most people thought they would not have to send their laptop back in even once which is what should be expected when buying a $3000 product. I understand the insurance is a gamble and you have to weigh in the different factors but someone sending their laptop in 4 times is not acceptable and saying you should have bought the insurance should not apply in such an extreme case. I admit that sending the laptop in once is reasonable but for the computer to be returned and have to be sent back under the same RMA is a rip off. I also know if you pressure Sager or have your reseller help you they can sometimes get you a shipping label but this should be offered when the computer is returned still broken.