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Loss of faith in the 8790 and hope for refund - Page 2

post #21 of 69
6/9/05 at 4:09pm
Quote:
Originally Posted by ActuaryTm
Operating systems have GUIs. Applications have GUIs.

Notebooks do not. ...
Well, you're right but from your point of view, I guess the user interface for a notebook (and any piece of hardware for that matter) would be a screwdriver or a hammer . Please accept my appologies for assuming that the notebook we're talking about has an operating system installed.

Quote:
...(and you'll notice vladtepes' original message was changed to reflect the acronym he/she meant to use, which was GPU)
Of course he was wrong, I don't remember saying otherwise.

Anyway, my appologies to everybody for the thread crap. I promise it won't happen again...

C.
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post #22 of 69
6/9/05 at 8:18pm
Quote:
Originally Posted by Cornel
Well, you're right but from your point of view, I guess the user interface for a notebook (and any piece of hardware for that matter) would be a screwdriver or a hammer
Actually, no. Keyboard, touchpad, external peripherals (keyboards, mice, tablets, etc), etc are the user interface(s). The user interface(s) to a notebook itself (as with any machine) is/are generally other or included hardware. Interface(s) to software (operating systems, applications, BIOS, etc) can exist in two primary forms: character based (command line interface mentioned above, or CLI) and graphical based (afformentioned GUI). Ergo, notebooks have no GUI - not even one like this as it is still software (the interface would be the auxiliary touchpad display).

I suppose I should apologize as well. I tend to use correct and accurate terminology in any explanation, and expect the same of others.
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post #23 of 69
6/9/05 at 9:14pm
One must consider that most owners of the 8790 do not post here. Normally, it is the few that are eirther interested in this forum or those that have found a ccertain "something" that meets their complaint or compliment.

I also live in Omaha. My first 8790 was returned within 30 days of the purchase date because it simply was IMHO a bad machine. The replacement machine is still going strong without a problem. The only complain I really have is that the paint is wearing away - same case as my other Sager that was 4+ years old.

I suspect that the percentage of good to bad is a lot higher than thought by most visitors of this forum. Don't get me wrong, I'm really not a "fan boy"; however, my unit works well and so far without problems. I did purcahse the additional three year warranty "just in case" the unit were to fail and could not be repaired.

I don't believe that the Nebraska "Lemon Law" applies to internet purchases where the terms, etc.. of the contract and policies are "under the legal restrictions" of the state where the company is chartered or doing business. Now for Justin, he did buy it from a "hole in the wall" or actually a "Warehouse Bay", here in Omaha. Maybe he can hold that reseller to the Nebraska "Lemon Law". I seriously doubt that he could do so with Sager.

Just my 2 Cents worth.

And... Welcome back AT... haven't heard from you for a while.
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post #24 of 69
6/9/05 at 11:24pm
Well, I have been without my laptop for 3 months now. I was experiencing graphical artifacting. I am past the 1 year manufacturer warranty so I had to deal with Warrantech. I sent my laptop in and they claimed there was nothing wrong with it. They charged me a 95 dollar diagnostic fee. I got the laptop back and it immediatley reproduced the problem I sent it in for. After much arguement from Warrantech, they finally said they wouldn't cover the repair. At this point I was pissed, and called PCTorque. Luke, at PCTorque was very helpful. He argued with the warranty company until he decided to send it to Sager to be diagnosed. They found the problem and are currently replacing the motherboard. I just hope the problem is fixed when I get it, or I will be looking into some legal options...

Luke and PCTorque have been very helpful and I would recommend them to anyone. I just hope that Sager's future laptops will go through more stringent testing in order to function properly for the consumer in the long run.

-Borgath
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post #25 of 69
6/10/05 at 12:34am
Quote:
Originally Posted by G-Omaha
And... Welcome back AT... haven't heard from you for a while.
Been a bit occupied these past months, unfortunately (or fortunately, dependent upon perspective).
Quote:
Originally Posted by Borgath
...and called PCTorque.
This is likely one of the best courses of action suggested. Resellers have a great deal of rapport and pull with their product providers, and can often accomplish much, much more than a single individual.
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post #26 of 69
6/10/05 at 10:43am
I have spoken with a lawyer specializing in consumer protection. We went over my RMA history, and she said this would be a common case that shouldnt be too hard to win if need be.

To be honest, the last thing I want to do is to take legal action. I am still negotiating with Sager, and hopefully this all pans out well. I have nothing against the company, and love my 8790 when it is working. Keyword: "when it is working." Unfortunatly this has been LESS THAN consistant. Something you can expect for paying $3,000.
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post #27 of 69
6/10/05 at 3:32pm
Thread Starter 
It is sad that it would have to come to legal action. I think I am going to just go for the repair and take my chances with the new motherboard but definitly post what you end up doing beacuse I can imagine I will be back in the same situation when the notebook comes back as well.
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post #28 of 69
6/10/05 at 7:23pm
My laptop has been shipped. When I get it i'll make sure that I post my findings.

-Borgath
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post #29 of 69
6/11/05 at 2:13am
I wish you the best of luck Borgath.
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post #30 of 69
6/11/05 at 3:51am
If you have a lawyer, have him or her write a letter to Sager. It is amazing how attitudes change when a nice certified leter on a lawyer's letterhead arrives in the mail. The people at Sager will get a nice fuzzy feeling and be your best friends.

Did I mention I got a full refund on my computer and all of my shipping costs reimbursed? Wonder how that happened.

A letter from a lawyer won't cost you that much money (about as much as shipping on your next RMA) and it gets the job done.

Without a lawyer, they will pull you chain until you go away. Get a lawyer and its time for dancing bananas.

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post #31 of 69
6/11/05 at 4:59am
Thread Starter 
Quote:
Originally Posted by Sardo Numsei
Did I mention I got a full refund on my computer and all of my shipping costs reimbursed? Wonder how that happened.
I am very glad that you recieved a full refund I am wondering how old your computer was? A problem with mine and some others that are in this situation is that we have had the laptop for almost a year, but that does not mean it was a year without problems but now that the Sager warranty is almost over I believed acting in the Sager warranty would be much more helpful then switching over to the 3rd party so how many RMA"s did you have previously and what was the time frame from your purchase to your refund?
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post #32 of 69
6/11/05 at 5:41am
Quote:
Originally Posted by Sardo Numsei
Did I mention I got a full refund on my computer and all of my shipping costs reimbursed? Wonder how that happened.
It greatly depends on the situation. You've failed to include any details.
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post #33 of 69
6/11/05 at 1:25pm
I have talked to David at Sager and he stated that their policy is if they do a repair 3 times and each time it is shipped back it is still broken they will replace the entire computer. I said to him that I would ship it back if I would recieve a free shipping label and free 2 day air back to me, I also stated that I would not like a replacement if it returns with the same problem and that I would like a refund, he said that that was acceptable. I also told him that if he did not comply with this that I would file a complaint with the California Consumer Affairs and would contact a lawyer, at that point he seem to feel very threatened and began to show real concern for my situation.

So back to sager with my laptop but since it is summer and I work 10+ hours a day I am not too worried about being without it for a while although my second job (web design) will be put on hold until it is returned.

P.S. THIS IS VERY AGGRAVATING
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post #34 of 69
6/11/05 at 2:46pm
If you search for my previous posts, I have posted what went wrong and how many time I rma'd and all of that. I don't want to retype it all.

-S
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post #35 of 69
6/11/05 at 2:56pm
Quote:
Originally Posted by Sardo Numsei
I don't want to retype it all.
Copy and paste functions are indeed perplexing to use.
Quote:
Originally Posted by Sardo Numsei
First off, yes I loved my 8790 when I first got it. I bought it as soon as it was available. It did everything I expected it to do. However, that was only for a little while. 10 days after I bought it the DVD drive died and Sager replaced it. Shortly after that the back light died on the screen. I sent it to Sager and they sent it back saying it was repaired with a long list of replaced parts. (BTW I overnighted it every time because I needed it for a project). The backlight died again 15 minutes after I got it back. Back to Sager again. It returned with a flickering back light this time. Back to Sager. Returned to me and within 2 days networking is gone. Back to Sager. Comes back and back light dies again. Also power supply starts making an arcing sound. By this time, I am upset and Sager sends me a loaner and a new power supply. The also offer to pay for shippng but will only pay for groung. I feel that I own stock in UPS because of all of the overnight shipping. My turn-around times go from days to weeks. I return my laptop again. Loaner works and Sager tells me to keep it and they will keep the old one. I am satisfied because I figured I had a lemon. New power supply dies. Power supply back to Sager. Laptop sits for awhile becuase the battery is dead. New power supply comes in and it is dead from the box. I get to wait again. New power supply comes to me and I think I am back in business. The next day the screen starts to flicker. I reduce brightness. 2 days later. Backlight dies. Back to Sager. 8790 back again - backlight still dead. I am not happy. Back to Sager. 8790 comes back and within a week flicker is really bad (on/off not bright/dim) and the network card dies. I have finally had it. Time to get a refund. I remove all of my software and after a few phone calls. My laptop goes away for good. I feel a sense of happines as UPS pulls away. A week later my credit card is credited and I am even happier
Though it is difficult to deduce, it appears the timeline regarding the above was over a much shorter period of time than the situation mentioned in this original post.

Again, if one re-reads through my previous comments, refunds are not impossible, nor should one think they are. Should legal action be sought on a machine of the age in question, however, one should be prepared for a "reasonable allowance of use" deduction.
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post #36 of 69
6/11/05 at 3:04pm
Thread Starter 
Quote:
Originally Posted by Sardo Numsei
If you search for my previous posts, I have posted what went wrong and how many time I rma'd and all of that. -S
Sorry I must have missed the other post but I am a little confused still about the exact time frame so if you could perhaps just give the date you first recieved the laptop and the date that you finally got issued the refund that would be helpful.
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post #37 of 69
6/11/05 at 11:57pm
My total time was about 6 to 7 months.

Copy and paste are not perplexing. I just did not feel like looking up an old post. However, I am glad to see you, ActuaryTM, mastered the method. Tell me did you use the mouse or the more advanced keyboard shortcut method.

-S
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post #38 of 69
6/12/05 at 1:26am
Quote:
Originally Posted by Sardo Numsei
Copy and paste are not perplexing. I just did not feel like looking up an old post. However, I am glad to see you, ActuaryTM, mastered the method. Tell me did you use the mouse or the more advanced keyboard shortcut method.
I could illustrate which method I employed, but you likely haven't the time in your busy schedule to observe such - after all, it would most definitely take a bit longer than a quick use of the search function.
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post #39 of 69
6/16/05 at 9:07pm
I got it back a couple days ago. It seems to be working great, better than it did when I first got it! I hope it stays this way!

-Borgath
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post #40 of 69
6/17/05 at 11:05am
Ok I understand the time line, but what about issues that repeat in about the same amount of time. Example: I bought my Sage 8790 on June the 8th 2004, sent it in for a mobo replacement in only after 6 months of having the unit. It's now been 6 months and I am seeing the repeat of what was happening before and my warranty just ran out. (Lucky Me) I am awaiting to see what Sager says. It was reported having issues just before the warranty was up, but they corrected themselves temporarily. I don't want anything other than the machine to work and run like I paid for it to do. Today it confirmed the mobo is going south the USB is doing the found new hardware every few minutes and the video goes corrupt. I underclocked the video memory and GPU by about 20 and the corruption goes away but it's only gonna get worse. I will post what they say and my options according to them. I kinda expect a problem on amachine on this but only once in 1 years time not every 6 months when you pay $3,000.00 for the unit. I could have bought a car for that and gotten a better warranty. Whether I recommend Sager in the future will depend on how this is handled.
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