Originally Posted by Blowfish64
Uhm, okay seriously, how could you possibly say Alienware offers their product cheaper than any other competitor? I mean, obviously Dell's XPS 2 is way cheaper for what is debatably the same performance, but if you want to compare apples to apples, PC-Torgue (i.e. Sager), Hypersonic, and RJTech all sell the same laptop for hundreds less, and from all I've heard from customer service rating sites and these forums, their cs is a lot better. For instance, comparing what is basically the best you can get from Alienware comes to around $4400 while the same system at Hypersonic is $3400 and at PC-Torque it's $3400 as well. Plus those other companies offer more options (mainly better hard drives, a higher resolution screen, a more advanced tv-tuner, and until quite recently Alienware didn't offer the 6xx level P4s, and I'm at a complete loss as to why they didn't offer them earlier). And as for meticulous construction, you do realize that Clevo does the construction for all these companies since they're all retailers, and the wiring that's left over is pretty basic. Aside from a glowing alien or paintjob in Hypersonic's case, the only thing that really distinguishes these types of companies is the pricing and the customer service.
First, I'm a desktop guy.
I was referring to my experience with desktops in regards to the wiring, pricing, integration and components. I said direct competitor, I didn't say any competitor. I was referring to FN, Voodoo and Dell as their direct competition. Thought that was pretty obvious.
AW offers gaming systems, developers machines, workstations, servers, small form factor, laptops, desktop replacements, media pc's, low priced lines, the ALX line, rack servers... The 7700 is one of many platforms Alienware sells, so your focus on one model and summing up Alienware as a laptop reseller isn't representative of the company.
Second, this string is in reference to support and/or service, and I stand by what I said. Unlike you, I'm basing my comments on nearly six years experience with the company, and five computers. AW's service has been exceptional for me, and just about everyone I know that's owned one would agree. Even most people that have had issues with the company eventually accept that the problems are infuriating, but AW takes care of their customers.
In some respects, it's a question of economic scale regarding AW's ability to offer support that the smaller companies can't afford to offer around the clock. They certainly aren't perfect, but I have yet to deal with another computer company that even comes close to offering the service and value AW has for me.
Contrary to your opinion that these forums show AW's service sucks, this forum shows that Alienware has representatives that are members of this forum like Juan that are doing what they can even here to make sure customers issues are addressed and resolved. Did you read this string?
In regards to the 7700, you can buy laptops based on the same platform through other resellers. I've done the numbers and not seen the difference of a grand like you say, more like a couple hundred dollars. For myself and many other customers that are repeat customers of Alienware, the small difference in price for the case treatment, and reliable support is worth it. Nothing compares to seeing the FedEx guy carrying the big black box down your driveway...
And I'm talking about real experience with the company, not "what I heard". That's how I can say that. How can you say AW service sucks?