NotebookForums.com › Forums › Notebook Manufacturers › Sager & Clevo Notebook Forums › Sager & Clevo Notebooks › 9880 3DMARK05 benchmark issue - LONG POST! (sorry)
New Posts  All Forums:Forum Nav:

9880 3DMARK05 benchmark issue - LONG POST! (sorry)

post #1 of 30
Thread Starter 
First - I apologize for the length of this post, but I have been doing a ton of testing as well as talking to folks from PCT (sales and Tech). I am wondering if anyone else is having this issue.BTW - this is NOT a complaint - my 9880 is working great but has an odd quirk with benchmarks running better when the GPU is hot! My system (and benchmark) is listed below.

What I found was that when running benchmarks (3dmark05, 3dmark03 and Counter Strike Video Stress test) I was getting VERY low scores (lower than my 9860) when the laptop was first booted and running cool. The specifics are below, but FIRST - before everyone suggests this, I have already checked / verified / ruled out the following:

1 - I am running on AC at all times (connector is not loose).
2 - I have the latest Nvidia driver - 76.50 - came installed.
3 - I have DirectX 9.0c.
4 - I have the latest GPU bios.
5 - I have the latest system bios.
6 - I do not have any programs running in the background aside from the bare minimums.
7 - I do not have any spyware / adware / viruses on my system.
8 - I have not done ANY registry hacks / overclocking.
9 - The fans are running fine (more detail on this below).
10 - Changing refresh rates makes no difference in results.
11 - I am running in full res (1920 x 1200)
12 - I do not have anti-aliasing / aniosotropic on
13 - I am using DEFAULT settings on 3DMARK05 (pro version).

Ok - so here is what happens. Lets start with 3dmark05 - the very first time I ran it, the laptop had been running for a bit and it was warm in the room (I dont know what temp it was since I didnt have any GPU temp monitoring utilities). I got a benchmark of 5070! GREAT! I let the laptop sit for an hour and ran some errands. Came back - ran it again, this time I got 3300??! WTH?! Nothing was changed! Now - after running it again several times - I was then able to "predict" when I would get a high (5000+) or low (<4000) benchmark by looking at the FPS during the first few seconds of Proxycon (first video benchmark scene). I would get 30+ FPS for the high bench and 8-10 FPS for the low bench scores. This was VERY repeatable.

In addition - I would always hear the fans "ramp up" during the higher benchmarks - always. Kinda seemed like the GPU was throttled down and lower temps. (more on this below).

As a verification - I also ran 3dmark03 and got low scores as well (approx 7000). I also ran the CSS video stress test on a cold boot and got 24 FPS (compared to 70 for my 9860).

Here is the interesting part - on a hunch - I decided to run back to back benchmarks (no time in between, aside from recording benchmarks). I ran the CSS video stress test on reboot (max settings) - got 24 FPS. I then re-ran it 8 (EIGHT) more times back to back. EACH time I consistently got 87-88 FPS (for those unfamiliar with that benchmark - those are fantastic numbers!!), and the GPU fans sounded like they were blasting out max RPM!! I then immediately ran 3DMARK05 and got a 5100+ score!! Ran it 2 more times and got similar scores! I then let it cool down a bit (until the GPU fans ramped down). Ran 3dmark05 again - this is the REALLY interesting part - the FPS on the proxycon during the first few seconds was 8-10 FPS (indicating a likely low score) but a few more seconds into it, I heard the fans start to ramp up and then FPS IMMEDIATELY jumped to about 30! The final benchmark was in the mid 4 thousands. A benchmark immediately after that was back up to 5100+. I was able to repeat this several times (watching the FPS jump as the GPU fans ramped).

OK - so I decided to call tech support (pct) and got a few suggestions (which I addressed in my list at the beginning of this post) including to post here about it. I also spoke to Luke who was very helpful as always. He suggested that this may be an issue with throttling (as I was thinking - though it seemed to be working OPPOSITE to what I would expect). He felt that maybe on initial bootup the GPU was getting hot early on and throttling down due to high heat, which abated as the fans ramped. This seemed very reasonable to me...UNTIL I ran a few more experiments (below) just prior to this post.

Though the utility I used is not recommended (and will remain unnamed ) - I downloaded and ran a thermal monitoring utility. I did not use it to ALTER in any way, shape or form, the factory settings. I ONLY used it to monitor temperatures as I ran benchmarks. This is what I found as far as fan % versus temperature of the GPU (BTW - the way I monitored this was to run the Counterstrike Source video stress test windowed instead of full-screen so I could still see the temps. Here is what I found:

Temp - Fan%
<64 - 30%
64 - 40%
68 - 50%
73 - 60%
77 - 70%
80 - 80%
84 - 90%
88 - 100%

I heard the fans ramp up at each of the increments above. BTW - during this benchmark - the CPU NEVER rose above 65C and the System NEVER rose above 47. Even at the high temps - the video ran perfect! No artifacts or glitches of any sort.

Even in windowed format - the stress test at anything above 40% fan gave me over 80 FPS. Anything less gave me 20-30 FPS.

I then re-ran 3dmark05 (full screen) and again got identical results. As soon as I saw the 8-10 FPS, I hit ESC to exit the bench and checked temps - they were always under 63 C or so. When I ran it again and saw the "jump" of FPS from 8 to approx 30, I escaped out and read the temps at over 64C as well as heard the fans ramp.


SOOOOO - having said all this - has ANYONE else seen anything like this? This sounds like some sort of minimum threshold (i.e. cold throttling) in the bios of the card? I dont believe this is a high-temp throttling. Keep in mind that no matter HOW long I ran the benchmarks or how hot the GPU got, the benchmarks never went down! I guess this is a good thing since it means that during loads (heavy GPU usage) the GPU will perform well. I just wonder why it would bench lower when cooler.

Opinions?
post #2 of 30
Joshua,
Sorry I cant be of any immediate help here, miine is on order, your results are scarying me a little. Please dont apologize for a long post, you have been extremely thorough and analytical which is tremendous and very helpful when trouble shooting a complex problem.

ALL 9880 owners who have received your pc how about posting your experiences good and bad so we can help Joshua out.
Thanks.
post #3 of 30
Since it may be a throttle on the GPU that is causing the problem, I would run 2 more tests. Unplug the AC and run 3DMARK05 without rebooting. Then reboot still without AC and run the test again.
post #4 of 30
Thread Starter 
Quote:
Originally Posted by Computer_Potato
Since it may be a throttle on the GPU that is causing the problem, I would run 2 more tests. Unplug the AC and run 3DMARK05 without rebooting. Then reboot still without AC and run the test again.
Ok. Sorry for the delay - I actually did a full restore to make sure it wasnt something I installed. I got similar results before seeing the responses here.

New tests - on battery - ran 3dmark05 and got 1400. Rebooted without AC and re-ran and got 1950 - I then immediately plugged the AC back in, ran it and got 5065.
post #5 of 30
Quote:
Originally Posted by JoshuasGTO
Ok. Sorry for the delay - I actually did a full restore to make sure it wasnt something I installed. I got similar results before seeing the responses here.

New tests - on battery - ran 3dmark05 and got 1400. Rebooted without AC and re-ran and got 1950 - I then immediately plugged the AC back in, ran it and got 5065.
Those should help but still puzzeling about the cold start and warm start. It could also be something to do with the what is between the GPU and the Heatsink. If it is a pad that would not take very long to reach the sweet spot. But if it is gell or AS5 it could take longer to reach that like 72 Hours of use.
post #6 of 30
it really shounds like a throttling issue. i hope this is not "normal" for the 9880 in order to preserve battery life or to fight the heat issues with these laptops.
post #7 of 30
Quote:
Originally Posted by Argh
it really shounds like a throttling issue. i hope this is not "normal" for the 9880 in order to preserve battery life or to fight the heat issues with these laptops.
Why would it throttle when the GPU is cold? That's what's weird. I would think it would do it when it was hot.
post #8 of 30
I would think it would throttle it when "cold" for power conservation, if you are not using all the power of the card, it will use less electricity by throttling down therefore conserving power, similar to mobile processors.
post #9 of 30
OK, I can see that, maybe. Checking in the Dell forum so far no one has similar behavior on the XPS Gen 2.

Wonder what the GPU temps were like during the PC Torque review.
post #10 of 30
Josh,

I am an XPS Gen2 owner, and with some asking around I have yet to see anyone else with a problem you're having.

I ran benchmarks like you did but made sure that temperature was comfortable in the room, etc. Running the benchmarks after it cooled down a bit never gave me any of a performance advantage - but I'm sure if I ran the system on Doom 3 for a day and then ran the benchmarks it would affect it in some way.

I really don't know what to tell you other then contact Sager and ask them to replace the Video Card. You could have one really fickle card. I like Dell, they would just mail one out to the customer on a "complaint" basis, etc. XPS owners get some nice support from the company too.

BTW - running my XPS Gen2 with the 71.89 drivers (stock WHQL Cert.) with all of the bloatware right out of the box gave me a 3dMark05 score of 5033.

Unistalling all the bloatware, defragging the system and getting the 76.50 drivers (which I currently run) gave me a 3dmark05 score of 5348. I did not reinstall Windows or anything.

I have also used the coolbits trick to Auto OC my system (only the core OC's) and got a 3dmark05 score of 6068. Of course with 90% of the games it would be unplayable with the Auto OC. The Auto OC funtions OC's the system from 450 to 546.8. Almost 100 mhz is insane!! I was actually able to run Far Cry at this setting without any problems. Doom 3, Half Life 2 (it lasted about 1 min), and Riddick just crashed.

ARen't you guys able to manually OC your 9880's? Dell has us bios locked for right now - I'm sure that if I was able to overclock the Mem. along witht he core I could get around 6300 (possibly) and run games fairly stably. Atleast OC'ing slightly would give that nice performance boost. I haven't read too many people OCing on the 9880 yet cause people have yet to get their hands on it.


How are the heat issues with the Clevo box btw?! Isn't the p4 along with the Go Ultra make the system a llittle toasty for the lap? Just curious.
post #11 of 30
well, luke has the 9880 so he can easily tell us if his does this. he would just have to let the system cool down and run 3dmark05.
post #12 of 30
Lifestatic - use the 71.89's from laptopvideo2go.com and you can manually OC your graphics card. See my sig.
post #13 of 30
Thread Starter 
Well - I am still having the same issue. Tried several other things today (changing power scheme options, uninstalling all my programs, etc...) and no change.

Since the notebook is so new (few days) and I cannot find any evidence that anyone else is experiencing this, I think my best option is to go ahead and RMA it for a refund and purchase another one.

I know I could probably work with Sager to return it for warranty work / troubleshooting - but since I am well within my 30-day "test drive" I dont think it would make sense to do that. My fear is that Sager would not find anything specifically wrong and that the process of shipping back and forth would extend beyond the 30-day test drive and I would no longer have the option of a full refund.

What do you folks think? (BTW - I would be RMA'ing for a full refund and simply purchasing another through PCT again - as I did with this one when I RMA'd the 9860).
post #14 of 30
i don't think sager would let you do an rma again.

i would just wait to see if this is indeed normal. i am sure others will be getting their systems very shortly. if your 9880 came with a perfect screen then i would not rma it as i wouldn't take the chance on another screen, especially on wuxga.
post #15 of 30
I think that if you are within 30-days period you can return it and order a new one no questions asked.
IMO this behavior you experience is not normal at all.
post #16 of 30
Thread Starter 
Quote:
Originally Posted by Argh
i don't think sager would let you do an rma again.

i would just wait to see if this is indeed normal. i am sure others will be getting their systems very shortly. if your 9880 came with a perfect screen then i would not rma it as i wouldn't take the chance on another screen, especially on wuxga.
Why would you think that Sager would not allow an RMA again?? I see nothing in their policy indicating a limit on the number of RMA's a customer can do. This is not the 2nd RMA on the same machine - it is a different machine. Also - remember, I didnt RMA the 9860 for an exchange - it was for a refund, just as this one would be. Here is their policy word for word:

IF FOR ANY REASON WHATSOEVER YOU SHOULD FAIL TO BE SATISFIED WITH YOUR SAGER PRODUCT, YOU MAY RETURN IT WITHIN 30 DAYS AFTER ITS ORIGINAL PURCHASE FOR A 100% REFUND OF YOUR PURCHASE PRICE ALONE. SAGER WILL NOT REFUND THE COSTS OF OPENED SOFTWARE, NOR WILL SAGER REFUND SHIPPING COSTS. ALL RETURNS REQUIRE USE OF A RETURNED MATERIAL AUTHORIZATION (RMA) NUMBER, WHICH MUST APPEAR ON ALL COMMUNICATION ABOUT THE RETURNED ITEM AND ON THE OUTSIDE OF THE SHIPPING PACKAGING.

Seems pretty clear to me - I can return it for ANY reason whatsoever if I am not satisfied, and as of right now, I am not satisfied.

I do agree that I could risk not getting a perfect screen, but thats ok - frankly I wasnt expecting one. As for waiting to see if anyone else experiences this - there are actually quite few people out there with 9880's, as well as several people out there with other notebooks with 6800 ultras and I have yet to hear of a similar problem. Also - I spoke to Luke on the phone about this and he was also perplexed about this and had not heard of it.

I am planning on contacting Sager on Monday to further examine my options. Who knows - maybe they know of this issue and there is an explanation or even a fix.
post #17 of 30
Thread Starter 
Well...didnt get a call back from Sager yet. I did request an RMA and received that email this afternoon, sooooo...looks like I will be sending this one back tomorrow and ordering my THIRD one from PCT!
post #18 of 30
Saw your reference to this thread on the DellXPS forum. I wonder if after the benchmark completed the CPU throttled way down. If you export the results to Excel it should show the speed at which the cpu was running. This is especially likely if you have not altered the power settings. If it was idle this could well be what happened.

Bob
post #19 of 30
I'm holding off now until more people get this machine, this is just too scary for the investment you have to make. If I didn't travel so much it wouldn't be an issue, but since I can be away from home 40 weeks a year it is hard to return things.
post #20 of 30
Thread Starter 
Quote:
Originally Posted by bobwalt
Saw your reference to this thread on the DellXPS forum. I wonder if after the benchmark completed the CPU throttled way down. If you export the results to Excel it should show the speed at which the cpu was running. This is especially likely if you have not altered the power settings. If it was idle this could well be what happened.

Bob
The CPU did not throttle. I used a program (throttle watch) to monitor and log the results (clock and voltage) during both the low and high benchmark results and the CPU did not throttle. Also - the CPUMark scores (run with the 3dmark scores) for ALL runs were nearly identical.

As for the power settings - I tried the benchmark on every setting with identical results (always on, desktop, laptop, etc...).
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Sager & Clevo Notebooks
NotebookForums.com › Forums › Notebook Manufacturers › Sager & Clevo Notebook Forums › Sager & Clevo Notebooks › 9880 3DMARK05 benchmark issue - LONG POST! (sorry)