I managed to haggle with the Dell rep, who was from India, very much to my satisfaction. This rep was very bright very dialed in, the accent was a minor difficulty. I left very impressed with the flexibilty in the exchange and purchased the 9300. Three weeks later I phoned up Dell, irritated ,in no small measure from reading these forums, that Canadians could not get the good discounts/coupons that the Americans were getting, The Dell CSR asked if $200 dollars would ease my irritation, and of course it did. So do I feel like I ripped off Dell? not at all, I have been smiling about the flexibilty and have been running around telling everyone I know how interesting Dell is to deal with and how they willl go out of their way to ensure and insure your satisfaction. Before this I wouldnt touch Dell, I think they are very savy and it was a mutual ripoff. but Dell has won because they have swayed me to their company and have left a very positive impression and not to mention the product, which is first rate.