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Dealing with Best Buy

post #1 of 9
6/8/05 at 3:42pm
Thread Starter 
Hello,

First post for me so let me try this:

I have a Emachine 6811, so far i'm experiencing cracking hinges and a spot the size of the tip of my pinky of dead pixels. I purchased this computer like 5-6 months ago at best buy with the 3 year service plan. Has anyone dealt with best buy before? What exactly can I expect? New emachine model? Repair existing screen? How many days downtime will I experience ? I mean seriously I can't go without World of Warcraft for too long!

Thanks in advance
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post #2 of 9
6/8/05 at 4:08pm
BBY will have to send the unit to Arima (the actual OEM manufacturer of the M68xx/74xx notebooks). Depending on the number of pixels affected (not the size of the area), they may or may not replace the screen. If there's any indication that the unit was dropped or abused in a fashion that would cause the screen issue, then it won't be replaced. You're probably looking at 2 weeks minimum, but overall turn time will depend on availability of parts at Arima's repair facility.
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post #3 of 9
6/8/05 at 6:04pm
Thread Starter 

hmm

Think if I say its a work computer they will give me a loaner? =P
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post #4 of 9
6/8/05 at 6:38pm
No. See best buy is weird like that. My friend who works there just got a new sony vaio fs 640 and i went in there and told them that there was some hardware audio problem, he really just deleted his driver somehow. He gets a new one tomorrow.
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post #5 of 9
6/10/05 at 3:35pm
BBY can do loaners, but it's a case-by-case basis. In fact, we were told at the store I worked at to give out less loaners (why, I don't know and probably will never understand).
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post #6 of 9
6/16/05 at 1:08pm

Work the system

I used to be a PC tech at best buy before and during the Geek Squad days. If things haven't changed too much, Emachines/Gateway are DEVO status meaning they'll more than likely replace rather than fix the problem. Ask them if it is a devo item. If BBY hasn't changed policy you might walk with a new notebook.
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post #7 of 9
6/16/05 at 2:02pm
Quote:
Originally Posted by madman59
I used to be a PC tech at best buy before and during the Geek Squad days. If things haven't changed too much, Emachines/Gateway are DEVO status meaning they'll more than likely replace rather than fix the problem. Ask them if it is a devo item. If BBY hasn't changed policy you might walk with a new notebook.
They took them off DEVO quite a while back.
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post #8 of 9
6/16/05 at 2:43pm
That sucks, guess I'm going to have to wait for service to fix my notebook. It just shut down on me again after the fans hit full speed.
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post #9 of 9
6/16/05 at 3:01pm
If it's urgent that you keep your notebook, talk to a manager and calmly explain your situation. They are empowered to replace a notebook if they want to, DEVO status notwithstanding. I got my 6811 traded for a 7422GX that way. I just told the manager the truth about how critical it was that I not be without my computer, and also how I was not confident in Arima's ability to fix anything (mostly from feedback on this forums, thanx fellas ) and he hooked me up. It was more in-depth than that, but I don't want people using my truthful story to screw over their local BB. Just be prepared for your local manager to say no.
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