Well, i had my first problem with my laptop and it was BAD. The laptop ran like a dream for a few months up until last week.
The first sign of a problem was that it would suddenly restart on me while playing games. I didnt think too much of it until after the first day. Randomly throughout the day it would restart. I would play for a few hours, restart. I would play for a few minutes, restart. Well finally i decided to call technical support on the matter. He had me disable all applications with the exception of windows and norton programs. He proceeded to instruct me to play the game that i had the most problems with (America's Army). Well after about 5 minutes of play it restarted on me. I was shocked actually because its usually my luck that when i would report a problem and someone was there to witness it, it wouldnt happen.
Well this time it was worse that the norm. After the laptop restarted on me, it did it again right away. Only this time I started to get this high pitched whining noise and my laptop wouldnt load up, no hard drive activity, nothing, with the exception of the display lights indicating that its powered up. When i would leave it on for a minute, the fans would kick on as it should when the laptop starts to give off heat. This was no high pitched whine that a fan would make either, well, at least not fans below the laptop. And each and every time i started the laptop up, i would get the same noise.
Anyway, Im still on the phone with technical support in which he directs me to perform a series of steps to isolate the problem. First thing was to reseat the video card. Then remove the hard drives, which was the most difficult task to perform considering the tight space between the hard drives itself and the connector to remove them. I also had to remove the DVD drive, clear the CMOS, and last but not least, remove and insert the mem cards one by one to isolate each individual card. None of this made it work.
At this point I have learned to pretty much rape my laptop apart and put it together. I can only imagine the fear in the eyes of those who arent electronically inclined to perform these tasks.
In conclusion it came down to me having to send in the laptop into depot for repair, which has a mandatory turnaround of 15 days from the time it is received. During this process i kept my cool. The support representative was very kind and patient. I believe I had spoken with the two reps between 2 and 3 hours during this process. I switched reps when he directed me to remove the CMOS battery which involved removing the keyboard. I guess he had some other matters to tend to in which he was busy the 2nd time i called up. But either way they were both very kind and patient.
So here I am back to my old laptop anxiously awaiting the results of what the problem ended up being. I have looked on the forums and noticed that quite a few people are also experiencing the same preliminary issue before it crapped out on me as far as the computer randomly restarting, but none who had the end result with a high pitch whine as soon as i started my laptop and no activity. Hopefully you wont end up with the problem i have. At this point AW still has my full support of a great machine that happened to develop a unique problem(supposedly). And i trust that they will fix the problem and I can move on knowing that i didnt burn up 4200 bucks.
The first sign of a problem was that it would suddenly restart on me while playing games. I didnt think too much of it until after the first day. Randomly throughout the day it would restart. I would play for a few hours, restart. I would play for a few minutes, restart. Well finally i decided to call technical support on the matter. He had me disable all applications with the exception of windows and norton programs. He proceeded to instruct me to play the game that i had the most problems with (America's Army). Well after about 5 minutes of play it restarted on me. I was shocked actually because its usually my luck that when i would report a problem and someone was there to witness it, it wouldnt happen.
Well this time it was worse that the norm. After the laptop restarted on me, it did it again right away. Only this time I started to get this high pitched whining noise and my laptop wouldnt load up, no hard drive activity, nothing, with the exception of the display lights indicating that its powered up. When i would leave it on for a minute, the fans would kick on as it should when the laptop starts to give off heat. This was no high pitched whine that a fan would make either, well, at least not fans below the laptop. And each and every time i started the laptop up, i would get the same noise.
Anyway, Im still on the phone with technical support in which he directs me to perform a series of steps to isolate the problem. First thing was to reseat the video card. Then remove the hard drives, which was the most difficult task to perform considering the tight space between the hard drives itself and the connector to remove them. I also had to remove the DVD drive, clear the CMOS, and last but not least, remove and insert the mem cards one by one to isolate each individual card. None of this made it work.
At this point I have learned to pretty much rape my laptop apart and put it together. I can only imagine the fear in the eyes of those who arent electronically inclined to perform these tasks.
In conclusion it came down to me having to send in the laptop into depot for repair, which has a mandatory turnaround of 15 days from the time it is received. During this process i kept my cool. The support representative was very kind and patient. I believe I had spoken with the two reps between 2 and 3 hours during this process. I switched reps when he directed me to remove the CMOS battery which involved removing the keyboard. I guess he had some other matters to tend to in which he was busy the 2nd time i called up. But either way they were both very kind and patient.
So here I am back to my old laptop anxiously awaiting the results of what the problem ended up being. I have looked on the forums and noticed that quite a few people are also experiencing the same preliminary issue before it crapped out on me as far as the computer randomly restarting, but none who had the end result with a high pitch whine as soon as i started my laptop and no activity. Hopefully you wont end up with the problem i have. At this point AW still has my full support of a great machine that happened to develop a unique problem(supposedly). And i trust that they will fix the problem and I can move on knowing that i didnt burn up 4200 bucks.
