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The wonders of Sager tech support....

post #1 of 15
6/15/05 at 2:58am
Thread Starter 
Read the dialogue below. My original email is on the bottom and Sager's reply is above. Their "support" is almost laughable. Im just glad this isnt a bigger problem because this is not the kind of support you want to have after making a $2000 purchase.


---------------->

Hi David, when the computer is on battery power, the display is dim. You can
use the <Fn>+<F10> to turn up the brightness.

-----Original Message-----
From: David Grim [mailto:grimstuff@gmail.com]
Sent: Tuesday, June 14, 2005 10:17 AM
To: techsupport@sagernotebook.com
Subject: problem with 3880 (Thread:36482)


Im having a problem with my 3880-V. When the notebook is running on
the battery, the screen does not display properly and it does not boot
up beyond the login flash screen. The screen resembles a fuzzy
patchwork of random colors. Since it only happens when running on the
battery, Im guessing its a voltage problem. Perhaps the battery is
defective? (the battery is fully charged).
I bought the computer from pctorque on the 16th of May, and recieved it on
26th.
Let me know how we should proceed. Thank you.

David Grim
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post #2 of 15
6/15/05 at 5:10am
I wish there was a direct chat to a specialist ! thos emails are just useless and boring. U have to wait a light year to get a response back and then u find out it's not what u wanted to here, and mostly it's only 1/10 of what u inquired !
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post #3 of 15
6/15/05 at 7:47am
I think I'd rather talk to someone in India than get a reply like that!
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post #4 of 15
6/15/05 at 8:51am
PC Torque has a tech support number. You should call them.
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post #5 of 15
6/15/05 at 4:17pm
I had no problem with emailing tech-support. I explained what was happening and told them what I thought the problem was and they emailed me back the RMA and the they called me after it was repared and told me i was correct in my diagnosis and also asked if i wanted to keep the same shipping or if i wanted to pay for overnight shipping. I was quite happy with their support.
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post #6 of 15
6/15/05 at 4:37pm
I guess one bad apple, it doesn't look like an automated response; but seems like they could have scanned for "keywords" and responded to them rather than the actual email.
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post #7 of 15
6/15/05 at 4:49pm
wat gmt pct is in??
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post #8 of 15
6/15/05 at 4:55pm
Quote:
Originally Posted by vinch
wat gmt pct is in??
Excuse me?
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post #9 of 15
6/15/05 at 4:58pm
GMT??
like the imaginary lines that divides the zone times =p
texas is in which time zone??
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post #10 of 15
6/15/05 at 5:11pm
Quote:
Originally Posted by vinch
GMT??
like the imaginary lines that divides the zone times =p
texas is in which time zone??
TX is in CST not sure which GSTxx.

Quote:
Originally Posted by grimstuff
Read the dialogue below. My original email is on the bottom and Sager's reply is above. Their "support" is almost laughable. Im just glad this isnt a bigger problem because this is not the kind of support you want to have after making a $2000 purchase.
I talk with Sager on this matter and apparently they crossed your email reply with another. As far as i know they should have already contacted you back.
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post #11 of 15
6/15/05 at 6:13pm
I've had nothing but good luck with Sagers email response. I had a 5660 that I was second owner of, and asked them if I could buy a new latch (apparently they break quite often), they sent me one for free. When I've asked questions before purchasing my new 9880, they've always been very helpful and concise.
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post #12 of 15
6/15/05 at 7:21pm
Sager tech support has been a class act for me too. Only negative has been less than perfect english, but that has never really been a problem so far.

Louis
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post #13 of 15
6/15/05 at 9:00pm
GMT = Greenwich Mean Time. Also known as Zulu Time. Also known as Universal Coordinated Time. Also known as the time in Greenwich, England
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post #14 of 15
6/15/05 at 9:32pm
Quote:
Originally Posted by vinch
wat gmt pct is in??
Translated to English:
What time zone is PCT located in?
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post #15 of 15
6/15/05 at 10:06pm
Thread Starter 
Quote:
Originally Posted by Luke@PCTorque
TX is in CST not sure which GSTxx.



I talk with Sager on this matter and apparently they crossed your email reply with another. As far as i know they should have already contacted you back.
Luke, you're awesome. Yes they have contacted me back - and with much more coherent responses I might add. Im sure it was just a mix up because the first response was just too obtuse to be believable.
Thanks for your assistance!
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