Keep Clear...Mass Bananna Sacrifice!

Could always be worse (just tell urself that.. )

send it back man. dont feel obligated to put up with that. i know i would be pretty darned pissed if i got that many screens with a lit pixel. another thing: i have the sxga which is a sweet screen and not a lit pixel. maybe its the uxga screens. determine what your priorities are and make a decision before the 30 days runs out.

good luck!

The 30 day money back is your right to satisfaction being upheld by a ethical company. Sager has no problems if you are not happy and they would want you to be happy.

If it bothers you - please send it back and dont let that be a reason for complaining.

But first - Check to see if verything else is alright with the system - cant hurt to do that you know...make sure everything else is functioning well...

In my experience - itsusually when I try to iron out the small problems that bigger ones take shape If the problem is small enough to be neglected - I neglect it...

That has held me in good stead in IC design, Microfabrication and everything else where tolerances are almost non-existant...its either right or wrong...

Think about it and make a decision based on your needs, how bothersome it is and whether or not you can live with it.

I would try to massage the bastard and try to work him out of his laziness...how dare he sit there and refuse to cooperate with the rest of the bunch!?!?

Well...welcome to the real world NEO

At least you can send it back. With an Alienware you'd have the option of sending it back for a screen change...but you still have to send it back...

I suggest you suck it up if its out of the way...give the little bugga a name and love him like a family pet.

but you still pay the gas to get the car back to the dealer and then again when you get a new car home, right?? lol

so here is the thing. apparently the bananas didn't sacrifice properly. sorry about that, but if i were you i would go for the sxga, where there is less likely a chance of lit pixels. I know mine is fine as far as pixels go. trade the car in on a less bells-and-whisles prone to go wrong. the more stuff it has, the more that can go wrong. lates

Except the real world DOESNT work like that.

When you drive a car off the lot, it loses its value, and cannot be returned (because it is now classified as used, and thus not resellable as new). This senario applies to everything else too. A returned, working computer, cannot be sold again, as either whole or parts, as new. They MUST be either shipped back to the MFG, or sold as tested and refurbished. Because of this, when you return something, you pay a restocking fee.


Sager is a rare gem here though. The only loss you have is shipping, which would be paid for too, if it was for a piece of the laptop. As it is, they are already taking a hit, since they will pay the refurbishing cost. And why SHOULD they refund you shipping? Its not like UPS will repay them, so why should the repay you, and lose another $20 per customer?

.. if you think Sager is bad, try returning a Dell, Compaq, etc.....

However, Sager Madness does have a point. You have to wonder a bit about Quality Control. If they are taking a hit on those returned machines and all it would take, as SM suggests, is to turn the machine on, check to make sure there's no pixel problems, let it run for a bit, check it again, maybe even let it run overnight with a couple of on/off cycles and then send it out.

I mean, as they say, one time is just life, twice is rotten luck, three times, somebody has your number!

I know if I was on the line at SAGER and I had a second return from a client, I'd personally make dang sure the next one that went out was PURRRFECTLY PERFECT. I'd take that extra bit of time, I'd do that little extra bit, to make sure it didn't come back again. If not on the second try certainly on the third time around. If need be, I'd take that baby home with me and test it out overnight.

Think of how much good faith that would instill. Yeah, SM will probably love his machine and for the most part be very satisfied, but you can bet he's likely to tell his story a few times. And some of those that read this thread are going to retell it. Eventually, it will get out there and more than likely it will get a lot worse, like he returned it a dozen times and it kept getting worse with more and more problems, finally resulting in a totally unusable machine being delivered. On the other hand, if on the seond try, SAGER had made sure the machine that went out to him had no defects, SM would have been elated and told the world a much happier story.

Every situation is an opportunity. You can do the basic necessary to get by, just slide and hope the problem will go away or you'll get promoted or fired or transfered or something so you don't have to deal with it anymore. Or you can do it right and take care of the problem so there's nothing to come back except good vibes.

well it isn't your fault obviously and it isn't really sagers, its the company who makes the screen (im drawing a blank right now as to who that is but its not the point) im not trying to get you mad or anything but im just saying sager makes alot of laptops. it would be hard to check every screen for even 1 dead pixel. would u like to be the guy to sit there all day and look for dead pixels?

Maybe there were no dead pixels when Sager shipped, maybe they died in transit! How do you know?

I say blame UPS next time and get your money back

Calm down dude, 1 pixel is NOT the end of the world. Move on, you'll live.

Seriously, you have all this at your fingertips and you complain over a dead pixel!

I have nowhere near the money to buy a Sager, yet I spend all my time on these forums, now THAT is something to whine about.

1 pixel?? OMG, I'm gonna die!

Yep I just got a new 19" samsung lcd at work.. It has 1 hot green pixel but it's on a server and only really noticeable on the rare instances it is restarted. since it is in the lower right corner right under the taskbar and under 1 of the icons.. Its not just Sager.. LCDS do have a possibility for dead/hot pixels and it is possible that some dont show up till after they have shipped from sager... 1 hot pixel in an inconspicious spot is not really a big deal.. who knows if you keep sending it back for a replacement you might eventually get 1 in the middle just outside of the center..

alrite im sorry..i told you i didnt want to make you mad or anything i was just saying its not always gonna be sagers fault. and if it is they try and help. and then if you don't like there return policy maybe you could try alienware

One question, when you speak of Costco's return policy, which I am aware of though I have never bought anything from Costco on-line so I don't have any experience.

But for in-store purchases, yes, they do have a virtually no questions asked (they mostly want to know what the problem was so they can try to make sure it doesn't happen again, or they should stop buying from that supplier) on items bought at the store, but guess what, they don't deliver the stuff to your house and they don't come and pick it up either.

If you want, you are more than welcome to pick up your SAGER at the SAGER plant in the City of Industry. And if its funky, you can bring it back to the factory, again without charge.

However, as I expressed previously, its not exactly encouraging when you get a bunky machine on the third try. Somebody at SAGER is obviously not paying attention. Like I said, how much more effort would it have taken when he returned #2, for someone at SAGER to make bloody well sure #3 was free of defects, at least pixel defects. Me, I would have called Mr. Madness up and expressed my sincere regret over the situation and asked he would mind if I personally tested a machine for him which might take an extra day or two before it was shipped. I'd also offer to ship the unit free of charge as a gesture of good will. Would that cost some money, you bet. Might they lose some bucks on this sale, probably. But guess what, just having this thread on the net is going to cost them more in the long run in lost sales because of some folks deciding they will try someone else. Think of how much better it would have been if this thread was about how things started out pretty bad but because SAGER was on the ball and concerned with their image, they made it up to him by shipping him a perfect machine free of charge and he was increduously happy and thinks SAGER should be given a Nobel prize.

For a good example of such business thinking, check out some of the boo boos PCTorque has eaten to maintain a good reputation. For one, the current crop of paint jobs is not only not generating any profit but because there was a delay (for which they were not responsible) they automatically gave everyone a $100 rebate. Now that's service. Perhaps even a tad overboard, my concern being if they keep that up they are going to go broke before I get a chance to buy something from them.

Don't get me wrong, I love SAGERs as much as anybody. Probably more. I am probably among the top 10 individual buyers of SAGERs with 6 so far. Unless I am unexpectedly surprised by some other company coming out with a better machine at a better price, I will be buying at least one more and most likely many more.

The point is this is a special situation where SAGER could have done the right thing, they could have really shined, really made that highly appreciated service even more highly appreciated. As it is, well, they are having to rely on dedicated users to defend them.