Fact is, about a 1/3 of silicon chips are defective in one way or the other. There's a flaw in the crystal, the slicing process produces a crack or a nick, the application of the circuitry is imperfect. Would you accept a CPU that had stuck circuits? Wouldn't do certain things that its supposed to? How about RAM that had a stuck memory address? I don't think so. Do those manufacturers just send them out with the hope nobody will notice. Uh-Uh! No way! At least not for very long.
With a hard drive, there is always a chance there will be defective sectors, but there's a way to identify and isolate those so its not a problem. But if you exceed a given number of defects, the platter goes in the dust bin.
Its the same with LCDs. Yeah, there's going to be some defective screens. And guess what, the manufacturer would rather sell those defective screens than toss them. Hey, they have a significant investment in their manufacture, why not get something out of them. Besides, its not like a defective tire where someone might die, sue and collect a mega-zillion settlement and there'd be a lot of really bad press, perhaps leading to bankruptcy. Its just a stuck pixel, one of millions. Who cares?
Basically, the manufacturer figures in the cost of defects and their probably downside effects vs the potential profit and other upside effects. If letting defective screens go out is a profitable strategy, defective screens will go out.
So, what it boils down to is you get what you are willing to accept. If you're willing to get beat up, there's plenty of folks that will oblige. If you're willing to get cheated, again, there's lots of companys that will happily take you to the cleaners. If enough people are willing to accept defective screens, guess what? You'll get defective screens. And you'll keep getting them until enough people make it expensive enough the manufacturer decides its in his best interest to make sure there aren't any defective screens going out. As to whose fault that is, it's everyone's fault. It's your fault if you accept it. It's SAGER's fault for letting them go out. Its CLEVO's fault for letting them go out to SAGER and its the LCD manufacturer's fault for producing them and sending them out to CLEVO. Maybe there is a tight market right now and the manufacturer can get away with it because so many people are willing to accept anything just to have something. OK, well, you will get what you are willing to accept. And you'll keep on getting it until you are unwilling to accept it anymore. Why should any of the above parties change their policies and practices when there's no downside to them?
Me, right now I am not in the market for a laptop, but if I was, I would be hesitant to buy an 8890 because of the various problems with the screens. Unless I was in a real bind, I would probably wait until this issue is resolved, which it most likely will be. If not, well, just like there are plenty of other purchasers of defective screens, there are other manufacturer's of laptops. Mayby not a good machines, maybe not as good of a price, unless you figure in the defects.
To date, with a number of laptops purchased, all from SAGER, I've never gotten a bad screen, not so much as one defective pixel. If I got a screen that had a bad pixel, one that bothered me, I'd send it back, no question, period. If they sent me another defective screen, I'd definitely be on the phone, email and word processor making sure everyone involved was well aware I consider it an unacceptable situation. And' then I'd send it back. If I got a third defective one, you can be sure my congressman, the pope, Hackraldo and O'Reilley and anybody else I could think of would all know about it in detail. I'd also start looking at other brands. And I'd send it back with clear written notice to not send me another defective screen or another machine with any defect at all, that it would be a last chance for SAGER to get it right. And if the fourth machine had the least defect, I'd send it back for a full refund and take my business elsewhere with vow to never do business with them again and to make sure everyone I meet knows how displeased I am with SAGER.
I figure I've presented SAGER laptops in a very positive light to maybe 10,000 people over the years. I would imagine that's led to at least a couple hundred purchases because for the most part everyone was very positively impressed, almost to the point of disbelief that such a hot-dang machine could be had for such a modest price. I know for a matter of fact that at least three dozen people have bought SAGERS in part because of my introduction and glowing reviews. I've actually considered becoming a dealer but I really don't have the time (ask PCTorque how many 36 hour days they put in during the typical 12 day week) and the couple of times when the financial resources (figure at least $100K of disposable cash) were available to make it work, something else with greater priority came up. If the time and money where to become available right now, I'd do it in a heartbeat. And if I had a client that went through what Madness has, I'd be on the phone with Mr. SAGER in a very serious way.
Is SAGERs policy of not paying for shipping fair? That begs the question of what is "FAIR". Its a free country and they can have nearly any policy regarding this issue they want, within reason. Is it a smart policy? Probably so, its worked so far. Though as I've said again and again, I certainly wouldn't have let a defective screen go out the third time around and I'd have sent it out with the shipping paid and the offer that should it prove defective in anyway, I would personally deliver the next one in a limo stuffed with something very, very nice, a couple of cases of Moet & Chandon and available for the next 24 hours along with a no-limit card. To make sure I didn't have to follow through on that rather expensive offer, I'd bloodly well personally select the best machine I could find and live with it for a couple of days to make sure it was perfect before I sent it out.
Obviously, that's not SAGERs policy. Does that make them evil? Certainly not. Does it make them stupid? Well, no, but it is a start down that road. Its certainly an opportunity lost. Three times to get something so simple right and still not getting it. Like the old warning goes, once-that's life, twice-hey, coincidences happen, three times-man, someone IS on your case!!!