I think the real point here, and its what I've gone back to again and again, isn't whether or not the screen is perfect or even if it should be but rather how did SAGER handle the problem when it turned up the replacement was as bad as the original and the replacement of the replacement was also bad. Different people have different levels of acceptance. Some wouldn't mind a few stuck pixels, some might freak out if that one pixel right in the very corner was dead, some feel a dead pixel is ok while others don't mind. That's all personal and SAGERs policy takes that into account. Its why they offer a 30 day no questions asked, money back gaurantee. You don't like it, you send it back. Yeah, you have to pay the postage, but that's understood.
But the point of returning something you find unacceptable is to give the other party a second chance to do it right. In this case, SAGER didn't take the opportunity. They could have taken just a tiny little bit more effort, been just a micro-tad more careful in picking out a replacement to make sure it didn't have the same problem. Hey, they have hundreds of machines rolling through there. This problem is not universal, my guess is perhaps 80% to 90% of the screens going out are perfect or you can bet there would be a huge outrage and SAGER would be looking at bankruptcy. So they take a few extra minutes to check out a couple machines and make sure the one that goes out as a replacement doesn't have that same problem. Easy solution and SM would have been a very happy camper, he probably would have been writing in about how great SAGER is. But they didn't do that, they didn't bother. Either they are so busy they couldn't (which is good because it means SAGER is doing good, but also then they need to hire more people to do the job and until they do, I don't want to be the person that suffers because of it) or they simply don't care (which is a real problem because if they don't care about the screens, the most visible component, how much do they care about the processors, the RAM, the HDDs, and so on and then I simply don't want to do business with them at all).
The fact that SM got a replacement that was as bad as the original and so he sent it back again, thus giving SAGER another chance to do it right and then they bozo'd it again is really inexcusable. Like I said before, one time is just the way things are, twice is coincidence, but three times, guess what, there's a problem. Either SAGER can't deal with it in which case they are soon going to have a lot more problems than one funky screen as reputations are a lot harder to repair than good ones are to make in the first place, or they don't want to deal with it, in which case, they already have a really serious problem, one that most likely can't be fixed ever.
Prior to this, I would have simply bought a SAGER without thinking about it. That's what I've done 5 times already. But now I will be looking to see if this problem is addressed. I will be looking to see if pixel problems either remain an issue or they dissappear. I am sure there are a lot of other people that are going to look at this and other threads and get the same concerns. That's not good for a business. Repeat business is the very best you can get. You don't have to work nearly as hard for it. Business lost to poor customer service is probably the hardest work of all.
There is one way to deal with this, and that's to go to City of Industry and pick out your machine. They don't get much walk in traffic and as long as it remained an interesting curiousity, I don't think there will be a problem, they would probably even be flattered. I know if I was thinking of getting a new machine and it was coincident that I would be in the LA area, I would certainly go and pay them a visit, picking up my machine in person. Then I could just stand there and keep returning them until I got that perfect machine that I know exists. All it'd cost me is the rental car charges and I'd save more than that in shipping.