post #41 of 54
4/11/06 at 12:10am
Originally Posted by RBM
I bought a 5105-S607 in May 2002 after researching the model in Consumer Reports. CR rated it very highly. 3 months after I had it the HD crapped out. Took it to where I bought it, they sent it to Louisville, and I got a new hard drive. Took 2.5 weeks to get it back. Probably not a big deal to you, but I am in education and my laptop is my livelihood.
Fastfoward to Xmas 2005. Hard drive craps out again. Decide to shell out small drop of money to get a new hard drive because I'm not about to toss aside a $2500 investment after 3.5 years. Does make me wonder when this HD will crap out next, though.
Was I mad? Yes. Toshiba design flaw? No clue. Am I going to dump Toshiba when I purchase my next laptop? Probably. I love my Toshiba but I think when you pay thousands of dollars for a product, you expect reliability and some type of longetivity based on manufacturer's reputation. I'm not rich like some of you and can't replace my laptop like its toilet paper. I want my money's worth out of imy investment.
Since when did it become acceptable or even expected to shell out several thousand dollars for a product that is not going to last too long? Whatever happened to the old-fashioned notion of quality, reliability, and endurance?
Originally Posted by A75-S209
Need any help here is all the contact numbers you ever need.
Originally Posted by A75-S209
As for bashing toshiba because of this its not thier falt. Try next time to take it to a 4 star repair center or call Irvine as all the info above can help you with that.
Originally Posted by ArchangelNK
Fidget - do you do anything else apart from defend any or all accusations levied against your beloved Toshiba? This is a SERIOUS problem with Toshiba's machines and corporate mentality, and is a legitimate discussion to be having on a discussion board dedicated to Toshiba laptops. I will not have someone curtailing my right to express my opinions.
Toshiba came back to me with the following proposal - they want to give me an extra FOUR months warranty...
I find it hard to express how distateful this is to me. To have lost out on SIX months of productivity because of hardware faults and botched repairs, only for them to be petty enough to give me only another four months worth of warranties (WHEN I'LL GET 3 MONTHS MORE PARTS WARRANTY AFTER THEY FIX THEIR OWN MESS), is pathetic.
Overheating is plainly a serious problem with Toshiba laptops. Every review I have seen, even of the new Core Duo machines, comments on how much heat and noise they generate.
What people don't realise is that the MORE HEAT a laptop generates, the SHORTER ITS LIFE EXPECTANCY will be.
My M30X, from the very beginning, would get exceedingly hot - so hot, in fact, that if after an hour of Counter-Strike: Source they base would be far too hot to touch.
The only decent thing for Toshiba to do in my case would be to AT LEAST offer me a refund so I could buy a new machine - even half the £980 (US$1700) I spent on it would be ok with me. Barring that, at least have some bloody balls and give me another year's worth of warranty so I have some peace of mind.
But no - all they offer me is a measly 4 months more. Pathetic. And of course, now I have to waste MY time and money getting it to them to have repaired.
I don't think so.
Perhaps I should bill them for the time I have spent thus far taking my laptop in for repairs. At AU$280 (US$210)/hr I should make a tidy profit from the hours I have wasted on them.
Originally Posted by Fidget
I have regular experience with the M30 (as my girlfriend has an M30) and hers has had absolutely no issues in any sense other than a faulty power cord which was replaced under warranty and has worked exceptionally since then.
Originally Posted by thefultonhow
Is it an M30 or M30X? The class action covers the M30X and M35X, but not the M30 and M35.
Originally Posted by Precieux
Most of the threads in this discussion are about specific models of Toshiba laptops. However my Toshiba Protege gave me many similar problems that were discribed.
Overheating, leading to damaged harddisks, bad servicing, delay in recieving hard disk replacement, etc. Had my harddisk replaced 3 times, and its only 3 times because other times I was just so tired of visiting the service centre that I just allowed my laptop to sit idling (inoperable) for months intermittently. It was down so often and 'trapped' at the service centre so often, waiting diagnostics and for out of stock hard disks, I had use of it for total maximum period of 15 months out of the three years when I own the laptop.
I am from the other part of the world and the service over here is just as bad. Their most popular refrain over here is software conflicts whenever their the laptop shows any problems and do a reformattig wiping out all your data. Its ridiculous to a point where they would try to convince you that loud ticking/ clicking noises from your hardisk is normal, until the hard disk totally crashes that is.
I am really glad if anyone has nice working Toshiba Laptops that works well for them, that they don't have to go through the inconveniences and fustrations of inoperable laptops, incompetent service personnels, strange company policies and the expenses incurred from not having the use of the laptop in addition to taking time off to perform the numerous fresh software installations and visiting of the service centre.
I do wish Toshiba would work for me too, for I really do like their laptop designs, however I guess for me, I don't think I'd want to deal with Toshiba ever again.
Now that I had put up with them for over three years, I can finally put all these behind me, and treat myself to a new laptop. The solution for me now no matter how silly it may seem to others who had good experiences with Toshiba, is simply to get other brands.
Sourcing for a new laptop now... (Oh happy day... )
p/s To all others still putting up with Toshiba, tied by negative ROI of the product and warranty my sympathies are with you, and I hope it all works out in the end..
p/s/s ...and no, I do not do intensive stuff like games on that particular laptop.