Help!!! Please forgive my ignorance. I can follow step-by-step, detailed instructions, but I am otherwise incompetent.
I have an ASUS Z71V. Been very happy with it, other than the battery prob, and got that resolved with a replacement.
Last 4-6 months have had choppy/garbled/skipping sound when playing any type of audio file. Windows Media Player, Quicktime, RealPlayer all the same problem. Worked great when I first got it a little over a year ago.
Have tried defragging, registry cleaning, chkdsk, uninstalling audio driver (RealTek), etc.
Last hope is a reformat but I'm really don't want to go there.
Sound is generally garbled and choppy from the startup Windows (XP SP2) tune to the shutdown Windows tune; sometimes it's okay, but its never good with a music or video file, even after all running programs (toolbar) are closed. Used to be able to run a lot simultaneously with no degradation in sound quality. Also Very slow boot-up (3+ mins.)
Have tried changing various sound/system settings with no effect.
Don't recall any new installations at the time, other than updates for the programs listed below, Adobe Acrobat, etc. Have tried uninstalling some programs with no effect.
Tried updating to 210 and 212 Bios with no effect.
Can't seem to find any applicable fixes via Microsoft or other Help mediums.
Suspect Harddrive problem or Windows Update conflict/corruption.
Please let me know what system info you need to know to provide assistance. And remember, I'm pretty much clueless and using this laptop out of the box.
Currently running Yahoo Messenger, Windows Live Messenger, Spybot, AdAware, AVG, Spyware Blaster, Windows Defender --- all current updates (Windows, too) and no problems detected (free versions).
I really don't want to reformat ...