What is wrong with Dell? - Page 9  

stop the beating..i cant take it..i can't realize the truth about DELL...i'm in denial

^^basically what the guy i am quoting said... never had a problem with support. my bros dell dimension xps gen 2 had a leaky heat sink, support was helpful and sent a tech i forget if it was the next day or monday cuz i think we either called on friday or saturday, but anyway, the service in my opinion was great.

but then again, i really havnt tried out any other computer manufacters because dell has been great (in my experience) and the computers i have received from them have worked great. There was never a need to change computer companies so I havn't. Although i do not doubt that other computer companies may have better support, I really see no need to change computer companies (and i hope i wont have to cuz i just ordered a xps gen 2 notebook and hopefully this post will not be anytype of jinx or some sort....fingers crossed*).

stlee may not have addressed your issues, but I will.

"That Dell caters a large part of its business to the lowest end of the market, and consequently offers equipment that is older and of a lower quality than other manufacturers."
Have you noticed that they also cater a portion of their business to the highest-end of the market, and offer equipment that is newer and of higher quality than other manufacturers? Dell offers both low end and high end products. This is because most inexperienced users go for the lower-end, cheap systems. Dell knows that offering these systems is a great way to get more business. Why do you have a problem with that? If you ran a business, would you not do whatever was possible to gain as much business as possible?

"That Dell's customer service reputation has suffered over the last three years, both due to the outsourcing of support to India and the decline in the quality of the actual products. I'll even give you an example of this: three years ago, Dell didn't sell any new model before thoroughly testing it. When the XPS2 was released, there were numerous problems with light leakage from the LCD, an issues which was eventually resolved by switching LCD providers for that notebook. The Dell of 2002 would never have let the XPS2 be released without thorough testing that would have revealed the problem in advance. But the Dell of 2005 released it anyways."
It is true that customer support has degraded over the last few years. However, what company has support that has not degraded recently? As for the light leakage, not every single system that was built had this problem. It is possible that the few systems that Dell used for testing did not have this problem. Anyway, Dell has fixed it now, and if there are problems with light leakage now, it is because the consumer did not call in and have it fixed.

"The fact that individuals with experience in working with hundreds, if not thousands of Dells would be a better authority on the quality of their products than someone who has only owned a few Dells in their lifetime. Both MWillman and I have worked in corporations that use/used Dell for their entire IT infrastructure, and have seen firsthand the pros and cons of their products."
I cannot say that I am in the IT field, but I will say that I have worked with many Dells. My experience shows to me that Dell builds quality systems for a low price. Now, if your workplaces choose to buy the low-end, low-quality systems, that is their problem. Dell builds these systems with less quality than the higher-end ones in order to sell them cheaply. That is a simple business pattern.

stlee, I will say one thing. You seriously need to stop stooping to their level, and either address the issues, or just stop arguing.

i have

Ok lets just look at some facts

Have some Dell Customers been dissappointed? Yes
Have customers of everyother computer company been disappointed? Yes
Is it worth arguing over something as trivial as a company dissappointing a customer? No


Should everyone in this thread shake hands and letthis thread die? In my opinion, yes

final recap:

dell's are bought by people who are CHEAP and/or BROKE

dell's are made using 2003 technology

i personally do not know the difference between mass production and quality and therefore I lack distinction? (how does anyone know this about me?)

Ok I was going to let this thread die, not now

Cheap or broke? Well I certainly like to save money interestingly enough that is something people like, spending less! Even if they are as rich as Bush

2003 technology
6800go, 6800ultra, P-M2.13 GHz, DDR-II Ram @ 667 MHz, WUXGA notebook LCDs, Dual Core Pentium 4s
Yep, all 2003 technology

that's what i'm saying Michael..it didn't come from my mouth..just these 2 attention whores in this thread who have made the aforementioned assertions......see post #104 and #118...

There you go again I though you were going to stop projecting on to others your issues.

Dells are middle of the road systems. How much you put your personal worth into your laptop is your problem. As for your name calling, Well I would just say Pot meet Kettle.

and the beat goes on...

Middle of the road?

P4 Dual Core EE 3.2 GHz
4 GBs DDR-II Ram 667 MHz
X850 ATI GPU
1.5 TBs of Internal Storage

Middle of the Road? I don't think so

michael..let's not feed the trolls anymore..they don't "Get it".....we are just cheap or broke because we buy dells and rely on 2003 technology and they, who have 10+ years in IT are better equipped to tell us what to buy.....

This thread asked "What is wrong with Dells?"So,I gave them my opinion on what is wrong with Dells. Unfortunately some Dell fanboi's decided to take offense at my opinion of Dells and have been stocking me ever since.

stocking you?

kinda like a vending or soda machine? or shelves at the local supermarket like when there is a national holiday which causes all the beer and soda to fly off the shelves leaving it empty and asking for it to be restocked??

Question: What is wrong with DELLS?
Answer: Dell users/buyers are cheap or broke.

thanks for answering the question and giving your opinion

Actually he is a starbucks vending machine, I just stocked him with those frappucinos, some of those double shots, and of course starbucks ice cream! Too bad I dont like Ice creame. I also stocked his car with firestone tires

Accually you misrepresent me as ussual.

I said that line specifically to you becuase you were being so aggresive and insulting to me when you didnt like what I had said about Dells. I even apologized for my little quip but you just carry it around like your comfort blanket.

This will be my last post and I still say Dells are middle of the road. Meaning their quality is not the best nor are their electronics. They arn't bad but they are not the best.

thanks..get out of here

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Yep, but I learned how to stock Starbucks!