Dells are "affordable" because of how they limit the configurations. It is not conducive to customer loyalty if you only offer high-end GPUs with 17" notebooks. You don't have to look far to see 15"/15.4" notebooks with higher-end GPUs, so it's not that it can't be done; it's that Dell doesn't want to make them.
Yes, that is true. Dell, however, is not focused on gaming systems. They are mainly for general home and business use. That is why they only provide good GPUs on the systems that a lot of people buy for gaming.
"And their entry-level machines are woefully underpowered, especially when you can pick up a model with the same specs for less through Tiger Direct/eBay/etc. They sell old technology in their entry-level machines."
Um...yes, they do. If they didn't, it would no longer be an entry-level machine. You can't make an entry-level machine with all the newest hardware.
"Dell has never been a model of good support, but when they outsourced their call centers to India, it was safe to say all hell broke loose from the bulk of Dell customers. And the issue wasn't that they outsourced - it was the fact that customers couldn't understand the support reps because of language & cultural issues that negatively affected the ability of either side to communicate."
I have a project for you. Count how many customers Dell had before outsourcing. Then, count how many cared enough to join this "breaking loose of hell". I'm sure you will find that the second number will be very low compared to the first number. A lot of us claim that we cannot understand them simply because we refuse to. We think that just because they talk different, we should not listen to them, nor do they know anything. Trust me, if you have patience and you stay calm, you can understand them perfectly, unless you're one of the few people that truly can't understand. If you think those guys have thick accents, you should hear some of my family's friends.
"If they built their desktops and notebooks with the same attention to detail and quality as those units, then myself (and I'd wager many others) wouldn't be as critical of Dell."
I truly belive they do. The system in my signiture is over 5 years old, and goes through heavy abuse every day. It still runs strong, and it's much stronger than most, if not all, of the systems I've seen of the same age.
"hmmm....IBMS!!!!!!! Home is in Atlanta!!!"
This was in reference to outsourced tech support. Now I see why they're so overpriced. Thank you.
Anyway, you'll notice that my name is Freak4Dell. There's only one reason why that is so, and it is because Dell has great products at a great price, and their support is pretty good for a computer company. Could the support use improvement? Sure. Then again, so could any company's. E-Machines has American support, and from what I hear, it still sucks. Not that I would know. I would never buy an E-Machines computer. Unless, of course, it was to be used in a bonfire of some sort.