Originally Posted by tntoak
Benchmarks don't tell you a damn thing about the quality of a product. If all you care about is gaming performance, then look at benchmarks first. If you care about reliability, customer service, and other factors, look at reviews of the actual products, forums like this one to see what actual users are saying about the company's products, and sites like the BBB or resellerratings.com. Benchmarks alone won't tell you anything about whether the PC you're looking at will last for six months or six years.
Yes yes, the Dell brand of computers must suck. That's.... why they sell more computers than any company in the world, right? That's why for every customer you have saying, "Nay" to Dell, you have 20 that will exclaim how great the computers are, right? That's why Dell computers have won countless awards over the years from magazines, online review sites, and editors, right? Because they're crappy?
But no, you're right. Companies like Alienware have WONDERFUL service and support. That's why they falsley advertise on their website. That's why they have absolute horror stories posted to their forum (provided they weren't deleted by the mods) about how AW techs were instructing the owners to open the laptops up themselves, thereafter telling them that they were liable for any damage.
And it's not just Alienware, obviously. You name a company outside of IBM (and they've had issues as well, I'm sure) and there are people who are more than willing to vouch for their own personal crappy experience with the computer, the tech support, or the whole shebang.
My last Dell was a Dimension 4100 and ran nearly perfect for 5 long years. I have experienced nothing but top-notch service from Dell whenever I have had to call them. Recently, I broke a keyboard (my fault) and within 24 hours of making the initial phone call, I had a new one in my hands.
Of course, I probably shouldn't bring up the fact that statistically, Dell sells the most computers, and therefore stands to have the most customer service complaints. You probably will ignore that.
And now, just a quick check, for fun:
Sager Forums - 67 people online
Acer - 29 people online
Alienware - 37 people online
Gateway - 27 people online
Dell - 208 people online
Yeah. Man. Dells must suck. I mean, who uses a Dell anyway?