Originally Posted by DELL-Machina
Speaking from a guy who has bought and owned over 50 notebooks in my lifetime (im only 21 imagine the costs) I can assure you there is no such thing as a perfect notebook. You name the brand and there will always be an issue with it. Jump into any section of this forum and you will see some weird or horrible issue that afflicts the users of that machine. Of all the laptops Ive used Dell had been my favorite heres why.
Who doesnt understand the value of a good dollar If you compare a any of dells notebooks to there competition they drive a hard bargain which lead them to this high pedastal they stand on today regarding most notebooks sold around the world. Of course this price comes with its drawbacks which I will get into.
There support isnt the best anyone knows that but then again you try supporting over millions of customers daily who have such mind boggling issues like finding the power button or finding the any key (im serious that was a huge issue for Compaq) I dont mind indian techsupport people as long as they get something done and if they dont hang up and try again i get the same kind of BS with any phone company I join and seeing if they can fix a problem is a nightmare. The few who actually have real problems suffer because companies like HP/Dell/Sony have so few high paid tech support reps who CAN fix your problem but were routed to Joe blow with his problem with the internet being slow on dial up. Those who know will complain and with such a small ratio of good reps we all suffer nothing can be done about it.
Dell is no IBM. IBM quality has always been a first where ever you look but IBM wasnt making the dough even with there high prices. Dell draws a very fine line between quality and quantity If the quality was THAT bad why do people still buy from dell? Price is a huge driving force i mean come on why buy 1 IBM notebook when you could potentially buy 3 dells of equal speed? Another thing that boggles my mind is issues regarding parts Dell has NO control over like Cpus, Memory, CDroms, HardDrives it sickens me that a lot of people but not all think dell or any company that makes notebooks should be to blame for this like the light leaking lcds, performance on cdrom drives, the heat generated from hard disks and so on.
Will add mor eto this when I get back from class feel free to comment so far.
LOL at the "any" key issue.. i remember hearding that before.. plz press any key to continue.. then the user is stuck cuz they can't find it...
hearing you say, why would soo many ppl get dell's when their quality sux? well it is just like why would ppl get a p4 when there is an amd-64 for cheaper, faster, less heat produced? both for the same reason.. the marketing, the name.. people just simply don't know better..
bad quality is 1 thing.. but since people replace "computers" or notebooks every 2-3 years... i do believe lower quality notebooks can last that long if used correctly..
i wouldn't say dell has no control over their parts.. what makes the other company have control over their parts then? i am sure IBM known for its quality didn't actually make all their parts.. but they most likely tested it for quality before releasing it out..
i just believe dell is similar to intel.... the average user will most likely go to them... and the budget users will too.. and knowing their business support will fix everything.. this increases a lot of the business users too.. soo that is like at least 75% of the market there..