Originally Posted by Albsterama
..a forum lynching mob...this I have to SEE ...
Look! The fat kid! Lets eat him!
I contacted dell Online Customer Service about my order a few days back and they referenced me to contact you. My basic concern is that my estimated ship date is for the 13th of July and my order status has not even entered the "production" stage. I have been informed that this is do to a part backlog but at this point in time have not been told by dell what that piece of equipment is, or how much longer it will delay my order.
If you could be so kind as to inform me of the part and what extra delays i should expect, or what options i have to solve this problem this would be appreciated. In the e-mail i received i was told of the possibility of next day delivery instead of my current selection and this would indeed help to compensate for some of the delay.
According to my resources the parts delaying your order are:
320-4213 256MB NVIDIA GEFORCE (video card)
341-2142 100GB HARD DRIVE,7.2K (hard drive)
At your service,
ATG Online Sales Representative
Phone: 1-800-879-3355, Ext. 7468528
|----- Original Message -----
Sent: Wednesday, July 13, 2005 7:39 PM
Subject: Re: Very Concerned About my Order... (Random numbers that I decided to delete with an edit)
Original Message Follows:
I purchased a Dell XPS Gen2 laptop on June 15, 2005. I knew there was a delay for the 100 GB 7200 rpm hard drive, which at the time was 15 days. It is now 4 weeks (20 business days) later and my comptuer still is NOT being built. I have sent six emails to US_ATG_Online_Orders@dell.com, and they gave me the run around about "working hard on my order" while in reality it was/is not even being built. My last email, sent on Friday, July 8, 2005, still has NOT been answered. I even gave them the benefit of the doubt and figured they took the weekend off, but it is now five days later and I still have not received a response. I am absolutely appalled that Dell would treat their customers like this. I emailed Hitachi (maker of the 100 GB 7200 rpm hard drive) several times, and they provided prompt responses with adequate answers to ALL of my questions. They even confirmed that they indeed ARE shipping that particular drive to the OEM channels (Dell). My laptop is supposed to ship this Friday, July 15, 2005, and it does not look like it's going to happen. The computer has not been built, so therefore it cannot ship. I am greatly saddened by the service Dell has provided me thus far, and I hope you will correct it. I am emailing you to ask why Dell has avoided my questions about the hard drive (about availability, when and if I will get my computer) and what you are going to do to get my computer to me on time. Thank you. For reference, my information is:
Customer number: XXXXXXXXX
Order number: XXXXXXXXXXX
Originally Posted by Patrick B
Dell has pulled the 80 GB 7200 RPM drive from their list as well, though again, only on the Home and Home Office side of things.
Small Business still seems to offer the same drive.
Could be a website updating thing, or could be a part allocation process. Unless somebody from Dell can confirm, it's hard to tell.
Originally Posted by Penguin1257
Originally Posted by KevDA
Penguin, those "Random numbers" were probably your case number with Dell. If that's the case, then sending them a reply without those numbers would mean they would have no way to match it up with the original complaint.
You might want to send the message again including whatever numbers they added to your original correspondence with them.