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100GB 7200rpm gone? - Page 9

post #161 of 305
7/13/05 at 7:55pm
Thread Starter 
Quote:
Originally Posted by Albsterama
..a forum lynching mob...this I have to SEE ...
I feel like we're in Lord of the Flys or something...

Look! The fat kid! Lets eat him!
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post #162 of 305
7/13/05 at 8:18pm
OK here's what i wrote to my assigned CSR

Quote:
Mr Castillo

I contacted dell Online Customer Service about my order a few days back and they referenced me to contact you. My basic concern is that my estimated ship date is for the 13th of July and my order status has not even entered the "production" stage. I have been informed that this is do to a part backlog but at this point in time have not been told by dell what that piece of equipment is, or how much longer it will delay my order.

If you could be so kind as to inform me of the part and what extra delays i should expect, or what options i have to solve this problem this would be appreciated. In the e-mail i received i was told of the possibility of next day delivery instead of my current selection and this would indeed help to compensate for some of the delay.
And here is what he wrote back

Quote:
Dear customer,

According to my resources the parts delaying your order are:

320-4213 256MB NVIDIA GEFORCE (video card)
341-2142 100GB HARD DRIVE,7.2K (hard drive)

At your service,

Jose Castillo
Dell, Inc.
ATG Online Sales Representative
Phone: 1-800-879-3355, Ext. 7468528
I guess i should be happy one of my questions was answered, and that i atleast got info on the "PARTS" delaying my order. But somehow i feel even more upset then before. My first Email response from Dell was professional and had some degree of concern and empathy to it. This last one is lacking something.

Now to Pester my rep about how much longer i should expect to be waiting.
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post #163 of 305
7/13/05 at 8:56pm
Dell has pulled the 80 GB 7200 RPM drive from their list as well, though again, only on the Home and Home Office side of things.

Small Business still seems to offer the same drive.

Could be a website updating thing, or could be a part allocation process. Unless somebody from Dell can confirm, it's hard to tell.


Pat
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post #164 of 305
7/13/05 at 9:02pm
Uhhh Dell just sent me an email with what I sent to them... it is blank and then says Original message as follows... Man this is annoying!
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post #165 of 305
7/13/05 at 9:06pm
Quote:
Originally Posted by Penguin1257
Uhhh Dell just sent me an email with what I sent to them... it is blank and then says Original message as follows... Man this is annoying!
don't worry my friend, your hard-earned cash is in good hands
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post #166 of 305
7/13/05 at 9:09pm
What i don't get is how my computer is still awaiting the Video Card when others who have ordered a XPS after myself have received a laptop. What this tells me is that while i was awaiting my 7k100 dell used "my" card to fill other orders. This to me is a major issue


dell
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post #167 of 305
7/13/05 at 9:10pm
Weird.

Quote:
----- Original Message -----
From: "US_CAG_Customer_Care"
To: "XXXXXX"
Sent: Wednesday, July 13, 2005 7:39 PM
Subject: Re: Very Concerned About my Order... (Random numbers that I decided to delete with an edit)



Original Message Follows:
------------------------
Hi,

I purchased a Dell XPS Gen2 laptop on June 15, 2005. I knew there was a delay for the 100 GB 7200 rpm hard drive, which at the time was 15 days. It is now 4 weeks (20 business days) later and my comptuer still is NOT being built. I have sent six emails to US_ATG_Online_Orders@dell.com, and they gave me the run around about "working hard on my order" while in reality it was/is not even being built. My last email, sent on Friday, July 8, 2005, still has NOT been answered. I even gave them the benefit of the doubt and figured they took the weekend off, but it is now five days later and I still have not received a response. I am absolutely appalled that Dell would treat their customers like this. I emailed Hitachi (maker of the 100 GB 7200 rpm hard drive) several times, and they provided prompt responses with adequate answers to ALL of my questions. They even confirmed that they indeed ARE shipping that particular drive to the OEM channels (Dell). My laptop is supposed to ship this Friday, July 15, 2005, and it does not look like it's going to happen. The computer has not been built, so therefore it cannot ship. I am greatly saddened by the service Dell has provided me thus far, and I hope you will correct it. I am emailing you to ask why Dell has avoided my questions about the hard drive (about availability, when and if I will get my computer) and what you are going to do to get my computer to me on time. Thank you. For reference, my information is:

Customer number: XXXXXXXXX
Order number: XXXXXXXXXXX

Regards,
XXXXXXXXXXXXXX
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post #168 of 305
7/13/05 at 9:12pm
Turns out like Dell is using my laptop to email me. And they are like filling it with links to tubgirl and lemonparty as we speak.
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post #169 of 305
7/13/05 at 9:15pm
Thread Starter 
When will it end?!
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post #170 of 305
7/13/05 at 9:16pm
Quote:
Originally Posted by Patrick B
Dell has pulled the 80 GB 7200 RPM drive from their list as well, though again, only on the Home and Home Office side of things.

Small Business still seems to offer the same drive.

Could be a website updating thing, or could be a part allocation process. Unless somebody from Dell can confirm, it's hard to tell.

Pat
The 7k80 drive is still there in the GAMING section. If it gets pulled, its usually because it hits the ridiculous 15-30 business day mark according to their estimation. IMHO.

Peng, blank emails... ?????... wtf ?
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post #171 of 305
7/13/05 at 9:16pm
I just want to know when it will begin.... production that is
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post #172 of 305
7/13/05 at 9:16pm
Quote:
Originally Posted by Penguin1257
Weird.
Penguin, those "Random numbers" were probably your case number with Dell. If that's the case, then sending them a reply without those numbers would mean they would have no way to match it up with the original complaint.

You might want to send the message again including whatever numbers they added to your original correspondence with them.
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post #173 of 305
7/13/05 at 9:17pm
Quote:
Originally Posted by Ninjawho
When will it end?!
When they ship our orders, like that May 11th thread...died when everyone except me, got their orders filled including the ones with the 7K100 drives...doh...still spewing about it....
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post #174 of 305
7/13/05 at 9:22pm
Quote:
Originally Posted by KevDA
Penguin, those "Random numbers" were probably your case number with Dell. If that's the case, then sending them a reply without those numbers would mean they would have no way to match it up with the original complaint.

You might want to send the message again including whatever numbers they added to your original correspondence with them.
I always used the reply button, and my case number would change every time when I contacted Dell ATG... weird
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post #175 of 305
7/13/05 at 9:22pm
And also, they sent me an autoreply saying they got the email, and that email's KMM number doesn't match up with what they just sent me.. maybe it is a way of tracking the email they receive?
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post #176 of 305
7/13/05 at 9:24pm
now there is also a delay of 14 days for 7.200 80Gb.

I have ordered now and I´ll have to wait till 11 august.

If I have to wait more than 25 of july i will cancel my order to make a new one to dell ireland because they haven´t that kind of problems
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post #177 of 305
7/13/05 at 9:26pm
the 100 Gb that is actually for the XPS is 4.200 or 7.200 ?
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post #178 of 305
7/13/05 at 9:47pm
the 100 GB is 4200 RPM, unless they specifically say 7200 RPM (But the 7200 RPM is no longer available)
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post #179 of 305
7/13/05 at 10:04pm
ok, thanks, maybe I´ll have to wait till 12 of august to be delivere in USA and till 20 of august to be delivered again in Spain.

mayeb too much time......
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post #180 of 305
7/13/05 at 11:22pm
Quote:
Originally Posted by LittleJohny
the 100 GB is 4200 RPM, unless they specifically say 7200 RPM (But the 7200 RPM is no longer available)
It a roll of the dice - some people have reported they got the Fujitsu 5400 rpm drive while other reported a 4200 rpm....
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