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100GB 7200rpm gone? - Page 2

post #21 of 305
7/1/05 at 12:01am
Does Dell US_ATG_Online_Orders or whatever they are called give out concession coupons? I sure hope so. I've sent 4 emails today, and no coupons yet. They also avoid answering the specific questions about the 100 GB hard drive. It's really annoying. This past email I sent I listed three questions like this:
1)
2)
3)
So hopefully they take the hint that I want answers!! I couldn't even do the Dell chat since it said I was not a Home user... yeah, only about another 1,500 miles of rowing until the laptop gets to Hawaii from the middle of the Pacific
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post #22 of 305
7/1/05 at 12:14am
Don't think so, my contacts have always been with US_CAG_Customer_Care@dell.com as my order was through Home and not the EPP (which I guess is yours).

You know what, try that email and just put in your order # and customer #. They always offerred coupons or credit for me...
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post #23 of 305
7/1/05 at 12:17am
Quote:
Originally Posted by Albsterama
Don't think so, my contacts have always been with US_CAG_Customer_Care@dell.com as my order was through Home and not the EPP (which I guess is yours).

You know what, try that email and just put in your order # and customer #. They always offerred coupons or credit for me...
Is that the regular email? I dunno who is reading mine, but they are obviously in India since they have poor English. I just want my computer! I think I will try that one tomorrow morning since I just sent off an email to ATG about an hour ago. Hopefully they'll email me back and set me straight (or not, which I expect). I hate being given the run around (where they say they are working hard on my order, but it hasn't gone into production for over 2 weeks).
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post #24 of 305
7/1/05 at 12:20am
Yeah, thats regular email. They're not that quick except for one instance. Generally, they'll reply by 12 hrs..like tomorrow morning.
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post #25 of 305
7/1/05 at 4:25am
Quote:
Originally Posted by Penguin1257
Mine cannot be changed

Oh well, 7200 rpm ftw!

what does ftw stand for?
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post #26 of 305
7/1/05 at 1:30pm
I got the reply email in about 2 hrs.

B*ggers, they won't answer the questions on the hard drive - maybe they do not have the info, just the stock boiler plate paragraphs about Dell cares this and that...

I just played again with the Dell config and the 35% coupon and the config price was a tad higher with the 7K80 drive versus the 7K100 and the only difference is the inclusion of the bluetooth. Think I'll wait till the July 5 "estimate" ship date rolls up and then I'll grind them...

Sheesssshhh....
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post #27 of 305
7/1/05 at 1:34pm
Quote:
Originally Posted by Albsterama
I got the reply email in about 2 hrs.

B*ggers, they won't answer the questions on the hard drive - maybe they do not have the info, just the stock boiler plate paragraphs about Dell cares this and that...

I just played again with the Dell config and the 35% coupon and the config price was a tad higher with the 7K80 drive versus the 7K100 and the only difference is the inclusion of the bluetooth. Think I'll wait till the July 5 "estimate" ship date rolls up and then I'll grind them...

Sheesssshhh....
Same here, If mine doesn't enter building by next Wednesday or Thursday, I am going to be on their case!!! That will be the 14 or 15 days from June 15 (when I ordered it).
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post #28 of 305
7/1/05 at 1:36pm
Now they want me to call them!

Quote:
Thank you for contacting Dell.

For any question regarding your order, please call: 1-800-695-8133 - Ext. XXXXXXX and

we will be able to assist you.

Thank you for being DELL customer.

Regards,

ATG Online
Dell, Inc.
Toll-Free: 1-800-695-8133 - Ext. XXXXXXX
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post #29 of 305
7/1/05 at 1:47pm
Quote:
Originally Posted by jeffcmfrt
I have a buddy with the 100Gig 7200 with the same specs as mine only i have the 5400.Man you guys are wasteing money there is a slight difference but so slight i think the difference is because we know his has the 7200 if you put the two side by side and did not tell anyone they could not tell the difference unless you told them to look for it.Its up to you but its a waste in my opinion.
Any chance you can get your bud to upload some benchmarks to this thread ?

TIA
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post #30 of 305
7/1/05 at 1:48pm
Quote:
Originally Posted by Penguin1257
Now they want me to call them!
bummer...probably get some South American, more understandable than the Indians.
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post #31 of 305
7/1/05 at 2:16pm
So taking Spanish for 6 years should help me out, eh señor?
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post #32 of 305
7/1/05 at 2:39pm
Quote:
Originally Posted by Penguin1257
So taking Spanish for 6 years should help me out, eh señor?
yeahh peng, better than seeing/hearing you try to speak hindi !!!!!!
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post #33 of 305
7/1/05 at 3:32pm
I do not speak Hindi or patience so waiting for the this hard drive hurts.
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post #34 of 305
7/2/05 at 2:00pm
Hey Peng, how was your spanish ?
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post #35 of 305
7/2/05 at 2:14pm
I did Dell Chat on the Home site. Here I will post the conversation:

I still feel like I got nowhere.

Quote:
The session has been accepted.
{james_hamm 3:29:21 PM}Welcome to Dell Pre Sales Chat. My name is J.C. How may I assist you today?
{ 3:29:30 PM}Did you see my question(s)?
{james_hamm 3:30:06 PM}no i don't can you please retype
{ 3:30:19 PM}I am wondering about the availability of the 7200 rpm 100 GB hard drive... what if someone has already placed an order? Will they still get their laptop? Is Dell still getting them from the suppliers?
{ 3:30:36 PM}And why was it taken off the site, if you know?
{james_hamm 3:31:14 PM}they are not sure when they will get them back in
{ 3:31:29 PM}So they don't have them now? What if someone has already placed an order?
{james_hamm 3:31:39 PM}as soon as they run out they take it off the site
{ 3:32:01 PM}Alright, but if someone ordered before they took it down?
{ 3:32:17 PM}And they had the 2-3 week delay... what happens to those people?
{james_hamm 3:32:44 PM}they will get a call saying their order will be delayed
{ 3:32:56 PM}Even further than 3 weeks?
{james_hamm 3:33:33 PM}could be
{ 3:34:24 PM}Isn't that a bit unfair? I ordered through the EPP site, and I have sent like 4-5 emails.... I am wondering if Dell will make their July 15 Ship date now that it is off the site and as you said, out of stock
{ 3:34:56 PM}The Dell EPP customer service still doesn't seem to [be] able to answer that
{ 3:35:16 PM}I don't want to get down the road 3 weeks and still have no laptop.
{james_hamm 3:35:47 PM}well they will get more in but im sure if its that late they will make compensations for the lost time
{ 3:36:20 PM}Compensations...? Such as faster shipping, etc.?
{james_hamm 3:36:38 PM}yeah or a coupon
{james_hamm 3:36:42 PM}or credit
{ 3:37:27 PM}But they will get them in, eventually?
{ 3:37:35 PM}There is just no ETA?
{james_hamm 3:37:50 PM}right
{ 3:38:21 PM}The worst part about the email contact is that they said they "are currently working hard on my order." But if the hard drive is out of stock, they're not working on my order.
{ 3:41:07 PM}So... what do I do? Just wait? Also, Dell hasn't sent me any emails saying the the hard drive is out of stock... as in they took it off their site. I knew I was in for a delay, but they haven't answered my questions or sent out automatic emails.
{james_hamm 3:42:43 PM}maybe yours is not delayed though
{ 3:43:39 PM}But you just said they are out of stock with no ETA in sight. So am I going to blindly wait a week and then find out it's still not in stock and I have to wait even longer?
{james_hamm 3:45:50 PM}right they took it off the website after you ordered so,ou don't even know if there will be a delay because they could have had them in stock that day you ordered
{ 3:46:52 PM}But I've done order tracking, and my order has not entered building yet (I assume due to the hard drive). Which means they don't have it otherwise they'd be building it.
{ 3:48:15 PM}Should I try calling the Dell EPP help phone number?
{james_hamm 3:48:42 PM}well you have to think if you had a ship date of the 15 then it wont be finished built until july 14
{ 3:49:41 PM}Alright, so I guess I wait. They kept saying in email that they are working on my order... but to build a laptop, you need a hard drive! I thank you for your honesty saying that they don't have them anymore, though.
{ 3:51:00 PM}And I apologize for having to use the chat feature even though I'm not a Home customer.
{james_hamm 3:51:01 PM}no prblem but its just not very good when you don't know when you will get it i understand so no reason to get hopes up just lay out the options
{james_hamm 3:51:13 PM}its ok
{ 3:52:08 PM}Alright, well it should enter building by next Wednesday, so I will call them up if I don't see it in that stage... Will you email me a copy of this conversation automatically or what?
{james_hamm 3:52:42 PM}when you close you can request a transcript.
{ 3:53:09 PM}Alright, awesome. Thanks for your time. Have a good afternoon.
The visitor has ended the chat session.
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post #36 of 305
7/2/05 at 6:29pm
This is bad....very bad...
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post #37 of 305
7/2/05 at 10:12pm
Thread Starter 
It's called life. If they mess it up and its cancelled then thats bad. it will get here, just be patient.
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post #38 of 305
7/2/05 at 10:18pm
Hey there is always the 80 GB drive!

Get your machine and get to enjoying it!
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post #39 of 305
7/2/05 at 10:31pm
Yeah that's true, but I'm sure some people want what they ordered. Still have time till the ship date and the 80 Gig will be fine if it comes to that. No worries here.
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post #40 of 305
7/3/05 at 7:33pm
Peng, thanks for the transcript. Certainly not good news and I looks like my deadline for July 5 is a fizzer at the moment - f*ck-a-doodle-doo.

Just waiting like the rest of you guys...
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