I just called customer service. The guy that I talked to says oh yes, I see that your payment has been received and that it should go into production in the next 24 hours, you are in phase 5 or 6....WTF
I said "it has been in phase 13 for 2 days now, why is it now in phase 5? He says hold on, I'll look into it. He comes back and says "oh yes, you made a change ot the order and there was a 4.00 charge pending. This change was made on 7/1, today is 7/7...Ok, 3 of these 6 days were weekend/holiday so can somebody tell me why it takes Alienware 3 days to process a 4.00 charge on a credit card when it takes any other merchant about 15 seconds? I mean 4.00 is holding up a 3400 machine WTF? So he says that the 4.00 payment has been processed and that it should ship in the next 24 hours. I said that is not acceptable, I want you to expedite the shipment and ship it this morning. He said that he would do that and that I should call back in the next 4 hours to see if that has happened. I feel like I was just being told something to pacify me. I guess we'll see.
If any of the Alienware guys are on here can you check my order and tell me if it is going to ship today and if there is any way to get my system to me quicker? I'll PM my order number if you need it.