I wanted to relate my experience with Sager tech/customer support. I have read several posts complaining of middling/poor customer service/tech support. My experience has so far been extrememly positive. I have contacted them several times for small things like information or replacement rubber feet for the bottom of the laptop. In all cases they have been prompt, courteous, and professional.
A while back I ordered a Blue Tooth module for my 3790 from Powernotebooks.com and installed it myself. I have a fair amount of experience building/working on desktops, but notebooks are new to me. I was unable to get it to work with my Logitech Mx900. After a lot of trouble shooting, installing and reinstalling drivers and software, I finally gave up and called powernotebooks. They asked that I contact Sager, and gave me an 800 number to call. I called the number and waited for a call back, which came about 45 minutes later (I later found out this was actually after their tech support department had closed!). It took the tech about 10 minutes to diagnose the problem, I had neglected to connect the antena. I thought the modem wire was the BT antenna.
So the whole point of this post is simply to relate how far Sager went to take care of a customer. They called me back after they were closed, and got me going in very short order. I will recomend them to ANYONE.
Louis
A while back I ordered a Blue Tooth module for my 3790 from Powernotebooks.com and installed it myself. I have a fair amount of experience building/working on desktops, but notebooks are new to me. I was unable to get it to work with my Logitech Mx900. After a lot of trouble shooting, installing and reinstalling drivers and software, I finally gave up and called powernotebooks. They asked that I contact Sager, and gave me an 800 number to call. I called the number and waited for a call back, which came about 45 minutes later (I later found out this was actually after their tech support department had closed!). It took the tech about 10 minutes to diagnose the problem, I had neglected to connect the antena. I thought the modem wire was the BT antenna.
So the whole point of this post is simply to relate how far Sager went to take care of a customer. They called me back after they were closed, and got me going in very short order. I will recomend them to ANYONE.
Louis
