NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Home (Inspiron, XPS, Studio) › Ripped of by Dell?... Do I return my i9300?...
New Posts  All Forums:Forum Nav:

Ripped of by Dell?... Do I return my i9300?...

post #1 of 18
7/2/05 at 4:54am
Thread Starter 
I only received my i9300 last week from Dell (ordered about 3 weeks ago) At the time I ordered it they were doing a "double memory" offer, so ordering 1Gb of Ram, I expected my system to have 2Gb...

I've also just been on-line and built the same system I ordered 3 weeks ago, to find now it's £200 ($350) cheaper!... That's a lot of money in just 3 weeks.

Now I'm thinking do I return it and re-order the same system?... I know it might sound petty, but £200 is a lot of money to me and I feel I have also been misled with the double memory offer.

Any advice appreciated,
Cinders.
Reply
Reply
post #2 of 18
7/2/05 at 4:58am
Do what you go to do.

There is no shame in looking for the best buy.
Reply
Reply
post #3 of 18
7/2/05 at 5:16am
I agree with going for the best deal and your right .. $350 is a bit of money to just ignore .. Thats several upgrades of accessories and more than covers the cost of 2 gigs ram on newegg ..

I don't see how you were misled on the memory thou .. When selecting the memory you had to select the line that actually FREE UPGRADE .. Kinda like what they have on the M70 right now.
Quote:
256MB, 533MHz, DDR2 SDRAM (1 DIMM)
512MB, 533MHz, DDR2 SDRAM (1 DIMM) [add $99 or $3/month1]
512MB, 533MHz, DDR2 SDRAM (2 DIMMS) [add $49 or $1/month1]
1GB, 533MHz, DDR2 SDRAM (2 DIMMS) [add $229 or $6/month1] Dell Recommended
FREE UPGRADE! 1GB,DDR SDRAM, 2X512MB for the price of 512MB [add $49 or $1/month1]
1GB, 533MHz, DDR2 SDRAM (1 DIMM) [add $349 or $9/month1]
2GB, 533MHz, DDR2 SDRAM (2 DIMMS) [add $749 or $20/month1]
Reply
Reply
post #4 of 18
7/2/05 at 5:20am
Presumably 3 weeks ago you were happy with the offer you got. If the prices had gone up since, you'd now be ecstatic that you got a great deal. Instead, because the price have come down, you think Dell have ripped you off.....

Nobody forced you to buy what you thought at the time was a good deal. Sending the laptop back, when there is nothing wrong with it, to "steal back" $350 is highly immoral in my opinion. What hapens if the price goes down again - are you going to send the re-ordered laptop back too?
Reply
Reply
post #5 of 18
7/2/05 at 5:39am
Dell does offer some Price Protection .. If the price of a system changes more than a certain amount within your alloted return period you can request a price adjustment to you system to get the new price .. This help Dell from having to accept returns ..

Quote:
Price Protection Requests - For price protection requests, please contact the customer service team at 800-624-9897 or by sending an email. Someone there will be glad to submit it for you. Thanks
You can ask about a Price Protection here:
http://forums.us.dell.com/supportfor..._credit_return
Reply
Reply
post #6 of 18
7/2/05 at 7:01am
I agree with DJB, do what you must to get the best deal. Money is money my friend.
Reply
Reply
post #7 of 18
7/2/05 at 7:28am
Then keep doing it every time the price drops, because you will never be happy.
Reply
Reply
post #8 of 18
7/2/05 at 7:31am
Thread Starter 
I've just spoken to Dell. They've offered to refund me the difference if I keep my order...

What can I say?... Thumbs up for Dell!
Reply
Reply
post #9 of 18
7/2/05 at 7:43am
Woot!
Reply
Reply
post #10 of 18
7/2/05 at 9:33am
Gimme a break. There's nothing worse than buying something and seeing it a few days later a lot cheaper. If it's just a little cheaper, it's no bigger. - In this case, if it was $50 maybe $100 I would not have a problem, but $350 - yeah, I'd definitely have a problem.

Nice one, glad you got the dilemma solved. Kudos to Planet-Ed.
.
Reply
Reply
post #11 of 18
7/2/05 at 10:33am
Many electronic stores will not only offer price protection for 30 days after your purchase they will also offer to match competitor's sales prices on your item after you have purchased it for 30 days. I just had this happen with an external DVD burner.
Reply
Reply
post #12 of 18
7/2/05 at 11:36am
There's nothing worse than buying something and seeing it a few days later a lot cheaper.

I agree, but at the time you must have thought the price was acceptable. It's easy to torture yourself with hindsight....a bit like a bet that "you were going to put on", but didn't which then came in.

It's entirely ethical to ring Dell up and ask them what happened to the price....but that is different from pretending there is something wrong with the laptop and sending it back just so you can rebuy it cheaper.
Reply
Reply
post #13 of 18
7/2/05 at 11:39am

,,

call customer care and complain they will make it right
Reply
Reply
post #14 of 18
7/2/05 at 1:24pm
Quote:
Originally Posted by Advitar84
call customer care and complain they will make it right
He already did .. Musta missed it a few posts up ..

Quote:
Originally Posted by cinders
I've just spoken to Dell. They've offered to refund me the difference if I keep my order...

What can I say?... Thumbs up for Dell!
Reply
Reply
post #15 of 18
7/3/05 at 3:48am
call and complain to dell








wait a minute..is there an echo in herE?
Reply
Reply
post #16 of 18
7/3/05 at 4:00am
does this work with systems matched with coupons?
Reply
Reply
post #17 of 18
7/3/05 at 4:03am
i tried to do a price match-guarantee and was told that because i used an online coupon, the same policy does not apply and therefore i was told to return and re-purchase.....don't know if that is still the policy today? This was about 6 months ago
Reply
Reply
post #18 of 18
7/3/05 at 11:11am
^^^ Yup, heard it's the same policy. Someone just tried to do it with the 35% Coupon release a couple days ago.

The thing is, you can see the arguments for and against from Dell's point of view.

But it's real simple, the 35% Coupon lasts for about a day, so you basically have to be there with your C/C ready to make the purchase and I bet a lot of people just miss it, or their C/C can't take the pounding etc.etc.

From Dell's point of view, I would do the same thing.
.
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Home (Inspiron, XPS, Studio) › Ripped of by Dell?... Do I return my i9300?...