Hello all,
As most of you already know, I ordered an XPS Gen 2 laptop about one week ago and I'm really excited!
After reading some of the threads on this forum about fomatting the laptop and re-installing the Operating System (I ordered Media Center Edition), I thought that I should do the same since Dell puts a bunch of junk on the notebook that I don't want. So, I talked to two people on Dell chat today to make sure my laptop has the Operating System CD included in the shipment. This is where my trouble starts. Both of them kept telling me that the operating System comes pre-installed on the notebook. I told them that I understood that but I would also like a physical copy of the OS CD as well in case I had to reinstall the notebook in the event of a problem such as a virus. BOTH of them told me that they would not give me the CD's since the OS is already installed on the notebook! 
I almost cancelled my order I was so pissed!
Anyways, I called the last time and I spoke with someone the in the "changing order" department and she told me that the notebooks DO come with the OS and all of the other programs that I ordered. She mentioned that the notebook will come with a "system restore" CD. Now, I asked her,"IS THIS THE OPERATING SYSTEM CD?" and she said yes like three times. So, I took her word for it.
Now, I would like to ask all of you that purchased a notebook recently, did yours come with a OS? Is the RESTORE CD the same thing as the Operating System CD?? I know I'm weird but can some one show me a picture what I SHOULD get with my notebook? Thanks for reading and any advice is GREATLY appreciated!! Thanks for listening to me rant!
BTW - I just wanted to thank all of the forum members here in helping me decide which notebook to get!
It really made things a lot easier for me!!
As most of you already know, I ordered an XPS Gen 2 laptop about one week ago and I'm really excited!
After reading some of the threads on this forum about fomatting the laptop and re-installing the Operating System (I ordered Media Center Edition), I thought that I should do the same since Dell puts a bunch of junk on the notebook that I don't want. So, I talked to two people on Dell chat today to make sure my laptop has the Operating System CD included in the shipment. This is where my trouble starts. Both of them kept telling me that the operating System comes pre-installed on the notebook. I told them that I understood that but I would also like a physical copy of the OS CD as well in case I had to reinstall the notebook in the event of a problem such as a virus. BOTH of them told me that they would not give me the CD's since the OS is already installed on the notebook! I almost cancelled my order I was so pissed! Anyways, I called the last time and I spoke with someone the in the "changing order" department and she told me that the notebooks DO come with the OS and all of the other programs that I ordered. She mentioned that the notebook will come with a "system restore" CD. Now, I asked her,"IS THIS THE OPERATING SYSTEM CD?" and she said yes like three times. So, I took her word for it.
Now, I would like to ask all of you that purchased a notebook recently, did yours come with a OS? Is the RESTORE CD the same thing as the Operating System CD?? I know I'm weird but can some one show me a picture what I SHOULD get with my notebook? Thanks for reading and any advice is GREATLY appreciated!! Thanks for listening to me rant!
BTW - I just wanted to thank all of the forum members here in helping me decide which notebook to get!
It really made things a lot easier for me!!
