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How To Not Do Business with Hp Shopping.com

post #1 of 12
7/8/05 at 2:09pm
Thread Starter 
On July 6 I placed an order by phone with HP
Shopping for the new HP L2000. At the end of the
call I was informed that my transaction could not
be completed and I would need to contact customer
service the following day. On July 7 I contacted
my credit card company who informed me that the
charge for the laptop had been approved July 6
when I placed my order. I contacted HP Shopping
and a supervisor informed me that they could not
tell me why my order could not be placed and they
would run through the transaction again and follow
up with me in 24 hours. No one bothered to follow
up with me in those 24 hours so I contacted HP
Shopping again on July 8 and after waiting for
customer service to find a supervisor I was
disconnected. I again called HP Shoppping and
after waiting a considerable time I spoke with a
supervisor who informed me that my order could not
be processed and they could provide no information
as to why they could not approve my order(despite
the fact the credit card company approved my
payment). The supervisor then informed me that he
would contact my credit card company to have the
charge dropped which I am still waiting for. I
want any information you can provide as to why HP
Shopping does not want to do business with me. I
am apalled that your company would turn down a
legitimate, paying customer, and then not be
willing to provide a reason for doing so. I want
to thank HP Shopping for wasting 2 days of my time
and I would like to assure you that this message
will be posted on every notebook forum and
discussion board on the internet.
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post #2 of 12
7/8/05 at 2:39pm
Thread Starter 
Where am I going to get this lap from now, fully spec'd? CompUSA only has a de-spec'd version to carry a good price.
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post #3 of 12
7/8/05 at 5:26pm
You could probably do a custom order through Office Depot or Staples
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post #4 of 12
7/8/05 at 7:56pm
i try very hard not to order stuff by phone. Internet is my best friend when it comes to shopping. That or actual physical shopping.
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post #5 of 12
7/8/05 at 8:46pm
You could also try hpshopping.com
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post #6 of 12
7/9/05 at 1:33am
Try dell.com lmao! or sager hehehe... or better yet if your risky eBay.
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post #7 of 12
7/11/05 at 11:07pm
Also they tell you on the phone that not all boxes will show up on the same day go anywhere but their crazy offers. Besides they sell the cheap of the cheap.
I can do on my laptop the same things but I bought mime out right and their desktops are junk o matics.

If you look closely the only active app that doesn't need wi fi is the dvd.
Once you download the weather map (radar) and recycled real one stuff that is set on repeat anyone can do it with a P3
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post #8 of 12
7/12/05 at 1:54am
Sounds like they suspect you of fraud but will never tell you that fact. The "charge" on your card was just a praauth and takes 3 - 10 business days to fall off, or faster is someone from HPshopping calls the bank with the right codes. nothing you can do can get them to place the order if someone from Loss prevention thinks you are trying to **** with them. but it totaly sucks that they would not take the order, nothing sucks for a rep more then when an order you worked for gets declined so we like it even less then you do.

As far as placing the order on the phone vs the net you can get a better deal on the phone almost every time. 90% of the time there is some unadvertised free give away, nothing large, maybe photo paper or something. if you get just the right things in just the right ways. the reps will gladly clue you in on it since it actually makes there stats better, most would take 10 - 15% off in revenue if it meant a total line item boost of 1 or more. But what’s available honestly depends on if what you are ordering ties into what corporate is offering.
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post #9 of 12
7/12/05 at 1:55pm
Thread Starter 
They tried to run my card again and now I have almost $4000 in pre-auths, which were done on the 6th and the 7th, Providian has assured me these are not simply pre-auths and on the fifth day, which is today, they will go onto my statement as charges. I've talked to 5 different supervisors who have no clue what they're talking about and have told me they would take care of it that day and call me back within 24 hours. Of course no one has ever called back and nothing has been done about it. THERE ARE NO OTHER RETAILERS TO GET THIS LAPTOP FROM CUSTOMIZED! Only pre-configured. So I placed an order with hp direclty for a nx6125, which of course, is back ordered and currently not available. I have officially given up on HP for good.
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post #10 of 12
7/12/05 at 8:10pm
Quote:
Originally Posted by MilieanHPS
Sounds like they suspect you of fraud but will never tell you that fact. The "charge" on your card was just a praauth and takes 3 - 10 business days to fall off, or faster is someone from HPshopping calls the bank with the right codes. nothing you can do can get them to place the order if someone from Loss prevention thinks you are trying to **** with them. but it totaly sucks that they would not take the order, nothing sucks for a rep more then when an order you worked for gets declined so we like it even less then you do.

As far as placing the order on the phone vs the net you can get a better deal on the phone almost every time. 90% of the time there is some unadvertised free give away, nothing large, maybe photo paper or something. if you get just the right things in just the right ways. the reps will gladly clue you in on it since it actually makes there stats better, most would take 10 - 15% off in revenue if it meant a total line item boost of 1 or more. But what’s available honestly depends on if what you are ordering ties into what corporate is offering.

Everything he says is true as I wrk there too in the PC and Notebook sales department, that is too bad as that is a badass laptop. I would suggest getting a friend/wife/mother/ whatever to purchase it for you and paying them back. Unfortunately it is hard as fuh like u say to find something with those specs as Dell doesn't even have AMD and most retail stores will have a lower specd option
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post #11 of 12
7/12/05 at 8:24pm
NIS
I know this might be a little late but have you been getting names & badge or id numbers when you talk to them?
I had some minor problems & they worked it out even better than I could have hoped.
Hope it all works out.
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post #12 of 12
7/12/05 at 8:28pm
Quote:
Originally Posted by E Fergler
NIS
I know this might be a little late but have you been getting names & badge or id numbers when you talk to them?
I had some minor problems & they worked it out even better than I could have hoped.
Hope it all works out.
We don't have ID numbers/ badge #'s/ extensions so thats a no go, u should get the agents full name thought when making a purchase, also every call is recorded and they can pull up those calls anytime they want within a certain amout of time, besides the fact its not the agents fault, its a Fraud issue not that NIS is fraudulent by no means, they just have to cover they're own asses, also if they suspect your a reseller your up shits creek aswell and won't do business with you aswell
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