then how come people who do get replacements, the new batteries fail within 2-3wks
post #201 of 896
8/28/05 at 1:41pm
Originally Posted by g2p07
Let me put an end to this. If you battery does not stop charging it has went bad. Return it to your dealer for replacement. They are bad. Period.......
Originally Posted by PROPortable
I've already made a pretty direct thread about this within the last month. I'm fairly certain that one of the shipments in April came with a battery from a battery shipment that was bad.
Right now Asus is working on testing a bunch of them and is supposed to report back with a serial number range that is effected. Just from initial glances, it looks like most of the issues are limited to the 2nd shipment of Z71v's that shipped sometime in April. Asus has had a lot of people send back batteries that just aren't getting the life people think they should get and this has been slowing down this who process as they've shipped back about 1/4 of what's been shipped to them - because the batteries were really fine. Right now, any z71v battery that won't charge past 90 some percent certainly has a problem. There is a shortage of z71v batteries because of this, so I know on our side.... we've got to wait till Asus can get more batteries in and also tell us what serial numbers should be effected so we can weed out the influx of people who read those threads and just think they can get another battery because some people are having problems.
Originally Posted by tetrismaster
Most of the people on this forum purchased a Z71V from a reseller somewhat far away to avoid sales tax so a problematic battery means talking to someone far away and then shipping it over.
In your case, youre visiting a reseller where you can talk face to face with someone running the store as well as having the laptop with you so you have a much better chance of getting something fixed as well as a straight answer should you have a problem. I'm not saying the resellers on this forum have been avoiding this issue, because they have acknowledged this problem and I believe they are trying to resolve it. But the fact is that a store is much better than email/phone.
For example, I go to a local apple store for issues with my ipod instead of trying to contact an apple representative to fix my problem.