Z71V Battery Problems... - Page 19

i emailed the rma people and got a response the next day...dont use that ticket stuff,,i think ive had mine there for 2 months and no response...email..rma@asus.com

Battery Woes

I called Asus (888 678-3688) and explained to Tech Support that I have a battery that will not fully recharge. (Mine is stuck below 70%). The tech I spoke with says that they are routinely providing new batteries as a solution to this problem. When you call, the tech will ask for your notebook serial number, your name, your shipping address and your email address. A couple of hours later, Mila Chao will send you an email with RMA and shipping instructions. It doesn't get any easier than that.

The spare battery that I bought a month after purchasing the notebook continues to perform as expected. Full recharge is achieved after every discharge.

is your second battery used a lot ? what brand?

now my modular wont go above 50% even if its alone and it doesn't charge passed that, the orange light turns off.

The main battery, that one doesnt charge passed 40% and the orange light stays on.


Would my modular be broken too? or if I switch the main, it will be fixed?

Spaxsore had that happen, and when he replaced his faulty main battery, his modular battery charged to full again.

But why won't it charge to full if the modular battery is by itself? I mean in that case, the main battery wouldn't even be there to mess things up.

well time for me to get another replacement... it will be my second one... it's stuck charging at 100%... it's fully charged but the charging light is still on

anyway this battery didn't breakdown after a deep discharge... in fact because i own 2 primary batteries this battery was sitting in my notebook case for a couple of weeks fully charged at 100%... then i swap batteries, it says 95% full, charges up to 100% and won't stop... and my other battery works fine so i doubt that it's motherboard or AC adaptor or CHC or whatever other theory there is out there

Battery Woes redux

[quote=flipdude07]is your second battery used a lot ? what brand?[/QUOTE

I have used the spare battery alternately with the "bad" battery that I sent back to Asus today. The spare is the Asus branded battery for the z71. When I get the replacement I will follow the same regime of alternating batteries.

I have a new issue that came to my attention yesterday. I noticed that my audio was kaput. When I investigated in Device Manager I found that the RealTek High Definition Audio was not present under Sound, video and game controllers. So I restarted the notebook and sound was restored. At the end of the day I shut down the notebook. This morning when I started it up the RealTek Drivers were missing again and no sound. I did a restart and the RealTek hardware was recognized and sound was restored. I don't recall having made any changes to the system prior to this happening. So the caution flag is up and I have something else to worry about. Maybe we need a new thread.

Okay....

Man, just got my modular battery. Sweet! WIth dual battery, undervoltage, and dynamic setting. I could pull over 9 hours life hehehe.

nine hours?!? Is that CHC's initial figure, or have you actually tested it?

for instance, CHC says that I have over 12 hours of battery life now (with both batteries in), and there's just no way that figure can be correct! With both batteries in, my computer should last around 7 hours, tops.

CHC told me 12s as well. I think there is something wrong with CHC and z71v.

I removed it and now using back to RMClock (new version just released) and mobile meter hehehe

CHC won't allow my modular to charge while the primary battery is in there. WHen remove the primary battery, the modular will start charging.

When I remove CHC and use RMClock, both charge normal. Wierd.

So I'll see the actual life after some usage. Or find some real battery tester that will work.

Yeah, I remember someone on Geared2Play's forums had an issue with CHC and 2 batteries. I've got RMClock as a backup, but both batteries seem to be charging fine for me so far. *crosses fingers*

I sent my Z71V back to AJP in London, where I bought it from. They have returned me my laptop because they don't have any new batteries in stock. They have assessed that the mobo is not at fault, and all I need - when they arrive - is a replacement battery.

This is a real pain because it means I now have a non-portable laptop and can't travel with it, or even sell it.

The other problem I had with a screen that would be blank on power-up was solved by replacing the 6600.

I also have an AJP with this problem (in the UK)

I'm out of the country so I had to email them, they replied that they will have a look but the battery is not covered by warranty because its a consumable.

And I did know this when I bought it, but I've never had any problems with batteries (if looked after) before so I agreed.

Is this normal?
will they still cover it?

That's rediculous! If they're covering beeej's battery, they need to cover yours as well. It's just common sense. Also FYI: Asus warrants their batteries for 1 year to resellers, so AJP can get a replacement easily (as soon as Asus sends them more).

Hi sswats,

You might want to follow it up. Yes, it is a consumable, but it is performing below what is normal for that component, and is as such, faulty. A faulty component, consumable or not, is basic consumer rights - they've not sold you something as described.

Go back to them, ask them what the normal behaviour or battery life is - and make te point that yours is not up to that standard.

Note that I took out an extra "accident damage" insurance policy with AJP, so that might be why they're being nice to me?


Beej

Asus = ECS ?

After reading all the posts, I would like to add my own experiences with the Z71V battery issue, and for comparisons:

- Owned Z71V for over 2 months+ before the charge light decided to stay on 24/7
- Indicates charge capacity anywhere from 30-100% and still charging
- Tried cycling battery as per BIOS settings (as suggested by my dealer/reseller), resulting is a noticeable drop in battery performance level afterwards
- Once main battery drains low and switches automatically to the modular battery, charging rates and levels are affected across both batteries, and are stuck at 30-60% charging levels until the main battery is removed, then modular charges back to full 100% capacity and light indicator turns off!
-Tried running off main battery (showing 100% charged), but within 35mins of running on "Battery Saving Mode" the notebook shut down due to low/dead battery levels! After that I had enough and RMA'd it back to place of notebook purchase....
- Over one week since main battery RMA'd through dealer/reseller (at the time of returning battery, there was another Z71V on their bench with the window showing its battery level!)

Now here's something I have not heard anyone mention through this thread (nor did I find reference to it in other threads on the net):

The battery issues appear to be the same problems which afflicted certain ECS notebooks a while back....ECS had a serious problem with their notebooks, showing the same problems/symptoms such as trouble charging & battery levels etc.

Here's the real kicker:

The ECS owned division which manufactured the notebook & batteries for those ECS notebooks (which were affected) were sold off to....you guessed it, ASUS about a 2 years ago.....sheer coincidence? I think not, not now at least...read blurb about the Asustek / ECS deal here

I work in a large national PC Distribution company which still has direct ties to ECS, so I was informed of this battery connection (no pun intended ) recently when I mentioned my Z71V main battery troubles to some co-workers! ECS confirmed that their notebook division was sold to Asus.......

Could it be that when ECS sold off their troubled notebook & battery division to Asus, that the defective designs were never corrected, or had Asus known of this issue prior to them purchasing it from ECS?

Either way it looks like its the same problems now happening to most of the Z71V owners and their main batteries, the same troubles that ECS owners experienced in the recent past....

Did you know that certain current model ECS notebooks also have the 100/133 Dip switch feature as our Z71V? I'm afraid to think of what else might be common in similarities...damn

Asus = ECS

Could the Z71V actually have been developed by the old ECS engineers, explaining the battery/charging issues, and the major differences between the Z71V design/features compared to the other Asus notebooks?

I doubt ASUS = ECS, seeing as they're big competitors in many market segments. Now if ASUS's notebook department had some ex-ECS designs/employees, I wouldn't doubt that at all. I'm sure if the two companies (in terms of the laptop market at least) are that closely related, I'm sure you'll see design features spilling over, but I stil wouldn't say ASUS=ECS...

interesting theory...

however, I see a hole or 2 in it: If Asus bought out the ECS division two years ago and continued to produce notebooks with a known flaw, it would have been discovered by now. As far as I know, the Z71v is the only current Asus model that has battery issues, which would not be true if Asus continued to use the same defective batteries & notebook designs that they got from ECS.

but that's just my opinion, and everyone loves conspiracy theories

If you're asking me, for about ten days with no problems to date.