Z71V Battery Problems... - Page 34

Someone around here mentioned that Asus should extend warranties for Z71v notebook batteries due to the issue, so if they do that, you shouldn't have to worry about your warrantee running out.

Someone? I guess you can call me someone. Currently the replacement batteries shippin are being shipped without serial numbers. Take it anyway you want but i have a feeling they are planning on getting them back again. I would like to say that news of a revised battery are true but so far i ve had no confirmation.....Then again i didnt ask. Just trying to get by and replace all our faulty batteries on time So far so good. Had very few people come back a second time. So far most of the replacements have lasted.....

Now if I can just figure out how to sell this notebook for enough to get a Macbook...

To be honest, I regret nothing that I didn't fully intend to regret when I made the purchase. However, that doesn't stop me from wishing that I'd waited a year, so at the least I'd have a dual core processor and OS X compatibility (which would almost certainly be useful to someone going for a computer science degree.)

Well, that's it for me. My "replacement battery" will not recharge after only three full discharges. I was pretty sure that this would be the outcome when the charger, which is a system board function, would not stop charging the battery after it reached 100%. After a couple of weeks of watching the orange light glowing, I fully discharged the battery, essentially let the notebook run on battery until it shut down. Now it "recharges" to only 38%.

Asus is getting this notebook back and I am going to get my money back. There's a one year warranty on this thing. Asus has no remedy that I know of. Only talk, which does not appear to be worth anything. They could have redesigned the charging system, and done a recall. That would have been the responsible thing to do. Perhaps that's asking too much of a Taiwanese company. I am very disappointed in both the product and the company that manufactures it.

There is nothing wrong with the charging system. Where are you geting your misinformation from.? All reports and tests lead to a bad flawed battery design which samsung is taking care of. Can we remain rational instead of spreading misinformation. How do you pkan on getting a refund..? Your dealer wont give you one after 15 days. Asus wont give you one either...

I am fairly confident that the charging system is flawed in this notebook. There is nothing mysterious about the battery technology of notebook computers. This particular notebook has a charging problem that Asus has not been able to fix or is unwilling to fix. The warranty on this notebook is conferred by Asus, not the dealer or the distributor that sold it to the dealer. Asus' warranty requires them to repair or replace the notebook. Since no solution has been forthcoming, I am going to exercise my warranty rights. I am not going to address the possibility that Asus might balk at refunding my money. We'll cross that bridge when we come to it. I expect that they will offer another notebook as a replacement. Or, who knows, they may have a system board replacement that fixes the problem. If whatever solution is offered does not solve the problem, I do not intend to wait around another 6 months to get a remedy. If you want to blow smoke up people's skirts on this issue, that is your prerogative. I have said what I am going to do, and I intend to see it through to a satisfactory conclusion.

Dude i am not smoking up peoples skirts. What you are saying is just plain misinformation. I wont deny the possibility but thus far flawed battery designs are usually the culprit to inherent battery issues. I dont know where you are getting this from but for now it is misinformation until it can be proven otherwise.

Why don't you explain to the troops here why the company you work for sells the z71v but does not provide disclosure of the z71v problems on its web site? The fact is you have a serious conflict of interest and it does not take a genius to figure out whose side you represent.

The burden is upon Asus to provide a fix to the z71v charging problem. Notebooks are represented to be mobile devices capable of running on a battery. If one cannot depend upon the notebook system to charge the battery, then the notebook system is inherently defective. Asus warrants their notebooks to be free of manufacturing defects. If they can provide me with a z71v notebook that is free of manufacturing defects, that allows me to use it as intended, as a mobile device, then I will withdraw my claim. So far they have not been able to do that. I have put up with the inconvenience of this thing for over 6 months. I imagine others here, especially students, are being inconvenienced far more than I. They will have to seek their own solutions according to their needs. For me, it is time to exercise the warranty provisions.

You are free to do as you please, but until you get a law degree and pass the bar exam, I would respectfully suggest that you refrain from advising others concerning their legal rights.

My battery is down to 0%.
So I called the dealer that sold me the computer. He wants to send it back to the USA and I will lose it for one month!
Asus Tec support is telling me to talk to the official Asus dealer here, but they claim that Asus has not made any contracts with them to do the world wide warranty, so im not getting any help from them.

I am looking into options, I like the computer, but I dislike Asus extremely. If they would admit to this defect I would not have to loose the computer for one month and this would only be an annoyance, nothing more.
I am also going to look into what "robonobo" sad and try en return the laptop. I have heard that Dell, Packard Bell and Compaq provide good support.

Thats interesting. Wasnt aware that me being here confirming pretty much every other issue and many times finding a simple or extreme solution posed a conflict of interests. To each his own. You need to do your homwork before you throw that accusation in the air. The z71v is by far our worst seller it has been since the battery issue came out. ANyone who asks me about the z71v and my take on it the first thing i ll mention is the battery and point them to the z70va. I will also mention that we will replace the battery as needed and pickup up all shipping costs. Never requested people to contact asus directly unless they wanted to go directly (in case they dont want advanced replacement). So if you mean i am biased...Yes i am towards the brand. As one of their top integrators i have to say we wont find better product with better support for it. As their reseller i have to warn people i am biased you will not see me recomend any other brands for that reason. But you are mistaken if you think i have a conflict of interest. My interest is to give good advice. At no time in this thread did i advise people to go for the z71v over any other. The conflict i have is with you spreading conclusions that you or someone you know made up. At this point i have to assume that becuase everything i see points to a faulty battery design nothing more until someone proves otherwise.

You shouldn't have to be without your computer for a single day. The fact that Asus sold you a defective product is not your fault. I am fairly confident that this is going to come to a head in the next 30 days. The problem so far is that everyone has been willing to put up with the bogus battery swap. Also, it does not appear that this failure-to-recharge problem has any associated safety issues. Were that the case, Asus would be jumping through hoops to offer a remedy. Nevertheless, they have an obligation under US law to fix the problem or provide reimbursement. I was told in late October that there was a "fix" coming out soon. Didn't happen. I conclude now that Asus is stonewalling. The only choice, as I see it now, is to play the warranty card. Asus would be very foolish to try and circumvent the warranty. In the U.S., the FTC frowns on such behavior.

battery and warranty

I am not happy with my experience with asus support either. I was just wondering if you, robonobo, could let us know what happens when you contact Asus, because I want mine fixed or a refund. To be honest, I do not think I will be purchasing another Asus laptop again unless they can fix this issue appropriately.

From what I've gathered after speaking with Asus is that their management is aware of the problem. Which is why they will provide replacement of the battery and free shipment to receive and send the replacement.

Usually they will only provide free shipment to send the replacement, it is your responsibility to pay for shipping your defective project back to them.

They covered mine fairly fast. I fax'ed in the form to do a cross ship, I got the replacement in less than a week. Once I received the replacement, I emailed them and they setup a FEDEX code for me to drop off the defective one at any kinkos or fed ex location...

Was pretty quick and easy....

They are, in my opinion, doing the best they can on the battery problem. They are not the manufacture of the batteries. They purchased from a 3rd party vendor which have admitted to the problem.

They did mention about a revised version being worked on. I haven't notice a problem with my replacement yet.

Just as an update, I just got my second replacement battery (thats 3 batteries so far, the original and two replacements). Hopefully the redsigns are starting to hit the street as I don't want to replace the battery again in 4 months.

new battery design

Good news for all....

GEORGINA_RODRIGUEZ@asus.com to me
More options 7:38 pm (2 hours ago)

Hi Chris,

Yes, you will get a new design for this battery.



I just requested a new battery, and asked if it was new design, that was the response from Asus. As long as this is accurate, I think things are looking up with this issue

Interesting, does that mean the old batteries we were getting as replacements are still defective? Cause I've been using mine and it seems to be fine...

got my battery today, supposedly the revised version. It has a bit of a lip/hump on it which i do not remember from my original.Maybe I am mistaken but its right where the rubber pads are.

what's the model number of the battery?

its A42-M7, same as old one, but I dunno if a revised version would necessarily have a new model #. Anyways its working...for now.....

Then, how do you know its a new design!