Originally Posted by ErikTheRed
Well, I still continued to have the battery problem even after they replaced it the first time. Also, even though I had a two year warranty on the laptop the battery warranty was only for a year and it was not extended at all even upon replacement of the first one. I've also repeatedly emailed and called ASUS about getting a new battery and all they do is continuously tell me they'll have more in two weeks and they never do.
Ditto here. Asus no longer responds to my emails, or comments left at the store site. I'm not being abusive, just asking when they will get more batteries. Each time they would tell me "two weeks", then in two weeks I would ask if they had any and they'd tell me the same. Now they just don't answer. My laptop is a Chembook, and ChemUSA won't answer my emails anymore either. And DiscountLaptops, where I've had a battery on backorder for six months, has now closed their doors.
I paid at least a 50% premium for this laptop over a store brand like Toshiba. My neighbor's old Toshiba is still going strong (and he can drive over to Batteries+ and buy a new battery any time he wants, even after four years). Frankly, I don't think I'll ever buy an Asus product again.
I had my employer buy me a new Lenovo so I can get work done. But I still want to get a battery for my Asus so I don't have to throw away my investment.