4750 Battery problem part 2

Hello again, I just wanted to update you all on what I've come to find about my problem with the 4750 not charging its batterys while in windows. I wrote tech support about the problem and I want to share their reply with you:
-------------------Start of Email------------------------
> -----Original Message-----
> From: Ryan Quigley
> Sent: Monday, July 11, 2005 11:11 PM
> To: techsupport@sagernotebook.com
> Subject: 4750 battery issue (Thread:39651)
>
>
> Hi, my 4750 will not charge its battery while
> running
> windows. I've tried different things software
> related,
> but nothing seems to work. The battery will only
> charge when the computer is shut down. Have you
> heard
> of this before? If so, is it possible for me to
> fix it
> or do I need to send it in? The computer was
> purchased
> around late december of 2004.
>
> Thank you,
> Ryan

> Sager Tech Supports
> <TechSupport@SagerNotebook.com> wrote:
> That is normal, since the battery charging is
> base on the heat sensor,
> when
> th eunit is running and is hot it will cut off
> the charge, so is better
> let
> the unit and the battery both are cool down
> first, then plug in the AC
> start
> to charge, and when is charging, don't power on
> the unit.
>
>
> David Liu
> Sager Notebook Computer Inc.
> 18005 Cortney CT.
> City of Industry, CA. 91748
> Tech Support Dept.
>
>
> -----Original Message-----
> From: Ryan Quigley
> Sent: Tuesday, July 12, 2005 12:14 PM
> To: Sager Tech Supports
> Subject: RE: 4750 battery issue (Thread:39651)
>
>
> David, I might buy that except for the fact that I
> used to have no problem
> charging the unit while running windows, so what
> changed? Perhaps the heat
> sensor is faulty then, because I will have the
> laptop well ventilated so
> that it cannot overheat, and still it will not
> charge. This is extremely
> frusterating that my $2000 laptop will not charge
> unless I shut it down, and
> I would like to fix the problem. Please don't tell
> me that this is normal,
> because EVERY other laptop (including this unit) I
> have used will charge its
> battery while running.
>
> ~Ryan
>

> Sager Tech Supports
> <TechSupport@SagerNotebook.com> wrote:
Even it can charge in windows when the unit get hot, it will cut off the charge so the battery stil can't get the full charge in windows so is better charge the battery when the unit is not use and is cold, then plug in the ac to charge..
because we don't test the battery charge when th eunit is on, if you want sent it back we only can test the battery can take the charge when the unit is off, so try it if the battery can't take fully charge when the unit is off then the battery is bad. let me know after you try that then i can issue the RMA# ..



David Liu
Sager Notebook Computer Inc.
18005 Cortney CT.
City of Industry, CA. 91748
Tech Support Dept.

-----------------------End of Email---------------------

So, I am asking you all now, can you in fact charge your 4750 battery while in windows, or do you all have to shut down your computers to charge also?

Thanks for your help,
Ryan

Thanks for the prompt reply. I've tried using other battery monitors, but they report the same as the windows monitor. My unit used to charge while in windows, slowly, but it would charge. Not anymore, though, the battery level will stay the same, and if I unplug it, the battery will drain from that point, so the level isn't being misreported. I really hope that Sager will do something about this for me.

that is interesting that you say not to let the battery run out of juice, as I have heard from many different places that letting the battery run all the way down will actually help improve battery life. do you know if the "heat sensor" is on the battery itself? Hopefully Sager will do a cross ship for an RMA for a battery...

Thanks again for all the help.

well, im using winxp pro and the processor isn't stuck on full speed and still no charge while in windows. It will only charge while it is turned off. I had a problem with the "port" that the power plug fits into coming off of the mainboard, but I was able to solder it back on, still not able to charge in windows. Oh well...