Update: Ok, Nelson (sales supevisor) called me today and let me know that they'd be giving me a $250 credit towards my upgrade of RAM to 1024megs. If I opted out of the RAM, they would have given me the $250 as a credit on my AMEX card, but I figure I might as well spend the money. I can't take it with me after all.
I also spoke with him about the rumored rebate on certain colors of laptops due to stock out issues on certain colors. According to him, they are 100% in stock on all screen sizes and colors. This conflicts with other posts here but until I get an email stating otherwise, I think I'll go with Nelson on this one.
I'd say my experience so far with AW has been a good one. What I have to remember is that they quoted me 3-4 weeks on this thing. I have made a total of three upgrades since my initial order last Saturday so that is probably why I'm still in Phase #2 after all of this time. They have called me back everytime they said they would and have been very courteous and professional during any phone or email coorespondences.
I feel good about this company and can clearly see they have some growing to do, but that they honestly WANT to deliver a great product at a reasonable price (check Dell's lately, wow expensive suddenly!) and back it up with excellent customer service. That said, my transaction is not yet complete as my order is still in Miami at this point, but if the laptop shows up in 2-3 weeks and kicks as much butt as people say, I'll consider myself "Abducted!"