Originally Posted by sweetheart58
I have this problem as well. I hope someone can help.
For the folks having this problem: I guess Dell isn't putting the shortcut to this utility in the start menu for some systems. I just bought my parents a desktop and wanted to set it up for them (starting off with a clean installation).
I didn't have the shortcut either but after a little searching I found the utility. Check in C:\Dell\MEDIAEXE\ and doubleclick the icon "ODM (Dell OS Recovery CD)", it'll prompt you to insert a blank disc and Ouila!, you've got your disc (just make sure you either get the latest drivers from the dell site first and burn them to disk/usb drive, etc. or that you have another computer to obtain them with).