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Originally Posted by abs636
I just told them that I had no way of making a backup CD and they sent me the OS, Drivers, and Apps CD's. Took maybe 5 minutes.
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ABS can you please tell me how you contacted them about this?
I have the same problem, I dont have the program to create a backup.
I called DELL and they keep transferring me to other people. I tried the chat help and it says my comp isnt a home computer when in fact it really is. One of the reps said i would have to pay $60 for software warranty which I doubt I need. Another rep hung up on me, literally.
I am really frustrated with this service.