Just sent this to FedEx and Alienware. Please read this and let me know if this is not the first time that this has happened.
To Whom It May Concern:
June 30th marks the very day I decided to invest nearly $4000.00 on an Alienware PC. Alienware reviews were impressive and the quality of their tech support and the comfort of a 4-year warranty seemed well worth the cost. After working hard, selling my old computer, and selling numerous items on Ebay, I finally saved enough money to purchase my dream machine.
So lets cut to the chase. I sent the money via UPS Second Day Air (money orders) to Alienware on June 30th and they arrived on July 1st. Due to the fact tat it was the 4th of July holiday weekend my order didn’t progress until the following week. My order finally arrived to the production phase after about a week. Finally after my motherboard and some other parts were backordered and the technicians at Alienware worked out some problems with the computer it was shipped. I felt like a child again and the excitement was tremendous due to the fact that I had waited 2 weeks + for my dream machine to be put together. So July 14th arrives and it ships!
So I get my tracking info and finally it is shipped out. Alienware is about 2 hours from where I live, Marathon Florida Keys. So the shipping info stated it would arrive the next day and in fact FedEx told me they ship anywhere in the State of Florida 1 day delivery. To sum it up the order was shipped FedEx Ground Home-Delivery which allows FedEx to deliver on Saturdays incase it didn’t get here on Friday. So Friday I woke up and notice the tracking info said shipped to Orlando. I was curious why it was shipped to Orlando more than 7 hours from my hometown. I called FedEx and I was told it was placed on the wrong truck. So after several attempts and talking to many representatives at FedEx they assured me a Saturday Delivery. I must note that one Fedex rep called me and was extremely rude to me and I didn’t get her name because she hung up on me.
Well Saturday came and I called FedEx. This is when they told me that they LOST the package. A $4000.00 piece of equipment LOST?! Well now I am told that the package is lost and I would have to wait until they scan it at the next HUB, which could be as far West as California. Anxiety, anger, frustration, and complete and utter disappointment only barely describe my feelings for this situation and experience with FedEx. I only wish Alienware would OFFER THE CUSTOMER WITH SHIPPING CARRIER OPTIONS because FedEx has lost my order and by the time this piece of equipment reaches my home (only 2 hours away from my house) it will be damaged due to the fact it has traveled clear across the country just to get to my house in the same state and practically the same city. I am very disappointed. I am sure Alienware makes amazing computers and I don’t hold them responsible for this mistake however like I said I would love for Alienware to ship their computers second day air or use a more reliable shipping service. So far this has been a horrifying experience and I am only afraid that if I find out my computer is in California or another state I will have to cancel my order because I am moving in a week to go to college and need a computer fast. At the moment I am using my neighbors computer he built himself and the same person who advised me to build my own computer. FedEx is a disappointment.
To Whom It May Concern:
June 30th marks the very day I decided to invest nearly $4000.00 on an Alienware PC. Alienware reviews were impressive and the quality of their tech support and the comfort of a 4-year warranty seemed well worth the cost. After working hard, selling my old computer, and selling numerous items on Ebay, I finally saved enough money to purchase my dream machine.
So lets cut to the chase. I sent the money via UPS Second Day Air (money orders) to Alienware on June 30th and they arrived on July 1st. Due to the fact tat it was the 4th of July holiday weekend my order didn’t progress until the following week. My order finally arrived to the production phase after about a week. Finally after my motherboard and some other parts were backordered and the technicians at Alienware worked out some problems with the computer it was shipped. I felt like a child again and the excitement was tremendous due to the fact that I had waited 2 weeks + for my dream machine to be put together. So July 14th arrives and it ships!
So I get my tracking info and finally it is shipped out. Alienware is about 2 hours from where I live, Marathon Florida Keys. So the shipping info stated it would arrive the next day and in fact FedEx told me they ship anywhere in the State of Florida 1 day delivery. To sum it up the order was shipped FedEx Ground Home-Delivery which allows FedEx to deliver on Saturdays incase it didn’t get here on Friday. So Friday I woke up and notice the tracking info said shipped to Orlando. I was curious why it was shipped to Orlando more than 7 hours from my hometown. I called FedEx and I was told it was placed on the wrong truck. So after several attempts and talking to many representatives at FedEx they assured me a Saturday Delivery. I must note that one Fedex rep called me and was extremely rude to me and I didn’t get her name because she hung up on me.
Well Saturday came and I called FedEx. This is when they told me that they LOST the package. A $4000.00 piece of equipment LOST?! Well now I am told that the package is lost and I would have to wait until they scan it at the next HUB, which could be as far West as California. Anxiety, anger, frustration, and complete and utter disappointment only barely describe my feelings for this situation and experience with FedEx. I only wish Alienware would OFFER THE CUSTOMER WITH SHIPPING CARRIER OPTIONS because FedEx has lost my order and by the time this piece of equipment reaches my home (only 2 hours away from my house) it will be damaged due to the fact it has traveled clear across the country just to get to my house in the same state and practically the same city. I am very disappointed. I am sure Alienware makes amazing computers and I don’t hold them responsible for this mistake however like I said I would love for Alienware to ship their computers second day air or use a more reliable shipping service. So far this has been a horrifying experience and I am only afraid that if I find out my computer is in California or another state I will have to cancel my order because I am moving in a week to go to college and need a computer fast. At the moment I am using my neighbors computer he built himself and the same person who advised me to build my own computer. FedEx is a disappointment.
thats really messed up, hope this all works out for ya
and no warranty
(I Know I already posted it but I wanted to show the comparison)
