BAD BUSINESS ALERT: zipzoomfly.com

Good thing I waited for newegg to get their RAM in stock instead of ordering from then or mwave.

Thanks for the warning, I'll be sure to stay away from them!

call back, talk to a supervisor and find out who that whore was that hanged up on you...that's rude as hell

Sorry for your troubles. Have always had good experiences with ZZF but then again there are those who will say your same words about the 'Egg as well.

Hope it works out,

Odie

I've used both ZZF and Newegg, both have always been great. But then again, I've never had problems requiring returns or cancellations.

who the heck are they, everybody tells you to goto NewEgg and you goto someone else....Sometimes a few dollars isn't worth this kinda hassle

15th to 19th "sounds like" 4 days, but in reality may be only one day.
Hardly qualifies as a "BAD BUSINESS ALERT"

The 15th was Friday. It is possible you missed the Friday deadline.
Next business day would be Monday the 18th, when order went through.
Today, the 19th isn't even over yet........
I think you are jumping the gun waaaaay too soon.
While no excuse, if the sales rep was having a bad day, and someone is calling to complain about an order that may have only gone through 24 hours earlier, I could see how they might have made an oops, and hung up "accidentally" in this case while muttering a few choice words.

BTW, Newegg (my favorite), Amazon and Outpost all would have had the same thing happen. In the first 24-48 hours of an order, it will reach a stage in the warehouse where it has not shipped, but it can not be cancelled or changed. Welcome to internet shopping. All big retailers to it that way.

EDIT:
Just took a look at Zip zoom Flys shipping policy:

Many Internet shoppers are under the impression that as long as they select Overnight/Next Day Delivery their order will arrive the next day. Unfortunately, that is not always the case. Please understand that ZipZoomFly usually requires at least 1-2 full business day to process an order, and then we ship it out.

At least you could have given them 2 full business days.
Looks like you owe them an apology.

Here is Neweggs shipping policy:

It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local FedEx guidelines for delivery. Newegg.com offers Rush Processing for orders placed before 12PM PST for a small additional fee. Newegg.com will put forth its best efforts, however, we cannot guarantee that your order will ship the same day. If we fail to ship your order on the same day, we will refund the Rush Processing fee.

Pretty much the same thing.........

Always check resellerratings before your purchase.
http://www.resellerratings.com/seller1991.html
zipzoomfly is one of the best out there.

Thats why I order from both sites by noon on Thursday so I can get it on Monday. So it's not ZZF fault you order on a Friday. I think their deadline is like 1pm Friday's.

The best is Newegg if I order before 9am I get it the next afternoon with free 2day express if it ships from NJ.

Such as anyone from Canada.


And yeah, your complaint is pretty weak. Not really even two business days...

having your credit charged and order not shipped is pretty common if you miss the deadline. credit card is being charged automatically the second you place the order to check if the funds are available... pretty standard, I would not call that BAD BUSINESS since newegg does exactly the same. I ordered another 1 gig stick on friday, they have charged my card and not shipped the order.

as for the customer service rep being rude well... that's bad businness as you said.

I like my locay store, Umart. Order and pay before 10am and if u ask nicely, it'll be delivered the same day. Sweet. (they r cheap too)

Your complaint about the card being charged and the item not being shipped is not a big deal, but the Customer Service rep being rude is just terrible.

I tried ordering something from Best Buy, and a glitch in their site caused me all sorts of problems, and in the end, after talking to a very rude Customer Service rep, I had to cancel my order. Of course, at this time, I didn't know it was a glitch in the site, and I blamed them for causing this. Now, they're telling me that everything is okay, so I realize the site was messed up for a short period of time. However, since it's still their fault, I think they should try to fix it, but they're still giving me the old back and forth thing. So far, I've been told by two reps that my call has been escalated. Of course, the catch is that an escalated call means response by e-mail, which means a slim chance of any response. Another rep told me he could give me a $50 gift card, but the thing is, the company is still playing me for $40. I just want them to realize that a glitch in their site caused me to have a bunch of problems. Since they know I ordered the item, they should either give me the item for the price it was when I simply tried to order it, or they should find some other way to fix it. I guess I'll wait for the final day of the 1-3 business days for a response to roll around, and then I'll call the corporate office and sort it out with a manager or something. I figure they'll eventually pay me to shut up and stop calling.

I think ya should have givin them a chance to fill the order .But then again i would have been more patient but if i was hung up on after being patient and giving them a reasonable amount of time.I would just contact my credit card company and simply stop payment and order from someone else.Well thats my 2 cents

Tell that to majority of other places that do this - including newegg. It's the standard, not the exception.

You are not charged when order is placed.
What happens is a "test" charge is made to confirm you have submitted a legit number, and that you have the funds. Once credit card has been confirmed, it goes to warehouse, and if it is in stock, it goes to shipping in warehouse. At that time, billing considers it shipped, so they then charge your credit card, and you can no longer change order. This helps us all out. Let's say a store had a sale with 3 items in stock, and you ordered all 3. No one else could buy these because they are committed to you. So they first confirm you can pay, they they confirm that they can ship, then they charge you. If you can't pay, they release items for the next guy to buy. If you cancel, they have to release items for next guy to buy, but you did prevent them from making any sales while you have the items in processing.

Imagine if they did things the way you wanted.
1. Did not charge until it left the building.
Problem is, some can't pay, so they got screwed.
Also, the item was withdrawn from inventory, so no one else could purchase.
2. Cancel after it reaches shipping department, but not yet shipped.
Problem is, you held this up all weekend, so no one else could purchase it, plus if it has reached shipping, it then was charged to your credit card, and they have to pay fees, so you cost them money even before item ships.

I could just picture this.
Store billing guy on computer ready to hit BILL NOW button.
Store shipping guy ready to hand off package to FedEX driver.
And the stand off begins.
Who jumps first?.?.? Do you hit Bill Now, before you hand off? Do you hand off then hit Bill Now?

Also note that during this whole time, they never lied to you, delayed you order, or changed any aspect of your order, and in fact expedited your order just like everyone else does.

So now you see that of the 3 items you list as Bad Business, two are simply your mistake, and the third would have never happened if you had not been confused and tried to change the way the internet world works. You screwed up, plain and simple. Next time, give a company a few extra days, and see what happens before making some poor schmuck worry about losing his job over a confused customer that doesn't understand shopping and shipping.

We've all had that moment where the guy on the other end of the phone had no clue, but most don't have the balls to hang up on them. Looks like someone had enough that day. While it was wrong, it still makes many of us smile thinking about it.......

dude...youre full of crap. I ordered 2 mem sticks on friday of last week. late friday just like you , I had them like tuesday i think maybe wednesday. I never questioned their policies, because it seems quite obvious that youre not familiar with shopping on the internet. youre not gonna get your memory the same day or the next day... you might wanna sit down, its gonna take a few days. they charged your card because you placed the order right then and there, and you probably wouldve complained about that too if they hadnt. what does it matter that they charged you right away, you realize that youre not ordering from a live person on the website right? its an AUTOMATED SYSTEM. someone has to go fill that order later on.
Bottom line, if you want it right this second , go to best buy and pay $500 for a gig of ram, otherwise be patient. zzf doenst do bad business, what company would do that on purpose? (what company that plans to stay in business i mean) i can understand being mad at being hung up on, but accidents do happen, and im willing to bet you got belligerent with them. you just strike me as that kind of person for some reason.

The credit card wasn't charged. A hold was put on the money until it's shipped, that is very common business practice. Yes hanging up on a customer is always discouraged and in most cases can get you fired, if you were as rude as I assume you were from your first post I can only imagine how the person that could actually hear you ramble on about the grand injustices of "bad" business.