|- Having my credit card charged (it was charged on Friday) when an item has not yet shipped...this is BAD BUSINESS.
- Having CUSTOMER SERVICE reps be rude to me and hang up on me...this is BAD BUSINESS.
- Not allowing me to cancel my order when they still have my item...this is BAD BUSINESS.
You are not charged when order is placed.
What happens is a "test" charge is made to confirm you have submitted a legit number, and that you have the funds. Once credit card has been confirmed, it goes to warehouse, and if it is in stock, it goes to shipping in warehouse. At that time, billing considers it shipped, so they then charge your credit card, and you can no longer change order. This helps us all out. Let's say a store had a sale with 3 items in stock, and you ordered all 3. No one else could buy these because they are committed to you. So they first confirm you can pay, they they confirm that they can ship, then they charge you. If you can't pay, they release items for the next guy to buy. If you cancel, they have to release items for next guy to buy, but you did prevent them from making any sales while you have the items in processing.
Imagine if they did things the way you wanted.
1. Did not charge until it left the building.
Problem is, some can't pay, so they got screwed.
Also, the item was withdrawn from inventory, so no one else could purchase.
2. Cancel after it reaches shipping department, but not yet shipped.
Problem is, you held this up all weekend, so no one else could purchase it, plus if it has reached shipping, it then was charged to your credit card, and they have to pay fees, so you cost them money even before item ships.
I could just picture this.
Store billing guy on computer ready to hit BILL NOW button.
Store shipping guy ready to hand off package to FedEX driver.
And the stand off begins.
Who jumps first?.?.? Do you hit Bill Now, before you hand off? Do you hand off then hit Bill Now?
Also note that during this whole time, they never lied to you, delayed you order, or changed any aspect of your order, and in fact expedited your order just like everyone else does.
So now you see that of the 3 items you list as Bad Business, two are simply your mistake, and the third would have never happened if you had not been confused and tried to change the way the internet world works. You screwed up, plain and simple. Next time, give a company a few extra days, and see what happens before making some poor schmuck worry about losing his job over a confused customer that doesn't understand shopping and shipping.
We've all had that moment where the guy on the other end of the phone had no clue, but most don't have the balls to hang up on them. Looks like someone had enough that day. While it was wrong, it still makes many of us smile thinking about it.......