I called Dell customer service today to request CDs. Conversation was as follows:
Me: I read online that my 700m notebook computer is supposed to have a utility that lets me burn a Windows recovery CD.
Customer service: That is correct sir.
Me: My computer does not have that installed. Can you please send me a Windows recovery CD, a driver CD, and an applications CD?
Customer service: Yes sir. They should arrive within 3 days.
I was not on the phone 3 minutes total.
It was that easy.