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red pixel

post #1 of 40
11/4/03 at 4:30pm
Thread Starter 
i have a red stuck pixel dead in the center of my new 5680 display and i don't know what to do yet. what would you guys do? its covered under the new 10 day policy but i don't want to get a screen with like 5 christmas lights that are not in the center area. i wonder if the notebook comes and its worse if i can just stick the label on it and send them theirs back
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post #2 of 40
11/4/03 at 5:22pm

My screen is loaded

with red dots.



It may be covered by warranty but I dont wanna gamble and get a worse one either.

Sager should just have better quality control.
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post #3 of 40
11/4/03 at 5:30pm

Re: My screen is loaded

Quote:
Originally posted by Vandelay
with red dots.



It may be covered by warranty but I dont wanna gamble and get a worse one either.

Sager should just have better quality control.
For the love of GOD.. it is NOT sager, or CLEVO, or PCT who makes the screens. Stop blaming them for something they ahve NO control over.
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post #4 of 40
11/4/03 at 5:42pm
Amen DM - Amen.

You have two choices

1) send it back under the 10day and get a new one and hope for a better screen
2) Get the screen replaced under the pixel replacement policy, under which this falls since its in the center of the screen
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post #5 of 40
11/4/03 at 6:03pm
Litehedded:
if it bugs you should get it taken care of within the 10days. does it show under all colors? or a background that you might never use?

Vendelay:
LOADED? how many is that? would be hard to get one that's worst then a red only LOADED screen.

Really these dead pixel threads keeps poping up non stop. and you all keep saying you can't stand having it on your screen making the issue sounds worst then it is but it isn't worst enought for you to send it back for another one or to get a refund?

If you decided to leave it and not bring the issue up with sager or pctorque why bring it up on the forums?

return it and get the Alienware with their Zero Dead Pixel policy but before you do take a good look at this thread.

http://talknotebooks.com/showthread.php3?threadid=9228

he send his system back because of 1 dead pixel, close to 2 months later finally received his system back with 3 dead pixel now.

this is even worst then when Sagermadness bought 3 sagers, having 1 bad pixel each within the pixel standard.

if you really want a zero bad pixel system, you really should go retail but be ready to check the system at the store with all 16m colors. since most retailers have a 15% restocking fee.
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post #6 of 40
11/4/03 at 6:21pm

Re: Re: My screen is loaded

Quote:
Originally posted by Divine_Madcat
For the love of GOD.. it is NOT sager, or CLEVO, or PCT who makes the screens. Stop blaming them for something they ahve NO control over.
bzzzzzt. Wrong answer. Sager builds the systems. I assume by "quality control" he simply means Sager could spend 2min to turn the system on and check for dead pixels so this problem doesn't even make it to the customer.

They do have SOME control.
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post #7 of 40
11/4/03 at 6:23pm

Re: Re: Re: My screen is loaded

Quote:
Originally posted by sp0rk
bzzzzzt. Wrong answer. Sager builds the systems. I assume by "quality control" he simply means Sager could spend 2min to turn the system on and check for dead pixels so this problem doesn't even make it to the customer.

They do have SOME control.
Bzzzt, wrong answer. Clevo pre-assembles most of the unit. When sager gets the shipments, the laptops already have the LCD and motherboard. Sager just adds in the goodies.

Sager, or any company, cannot afford to throw out 50/300 LCDs. Im sorry if 1 pixel pisses you off, but keep in mind, it IS a working monitor by ANSI standards...
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post #8 of 40
11/4/03 at 6:25pm
I doubt Clevo puts in the LCD's...Clevo builds the base and thats about it. Sager decides where to get LCD's, HDD's etc. (at least this is how I think it works)
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post #9 of 40
11/4/03 at 6:28pm
Quote:
Originally posted by gsferrari
I doubt Clevo puts in the LCD's...Clevo builds the base and thats about it. Sager decides where to get LCD's, HDD's etc. (at least this is how I think it works)
I dunno.. my box still had the shipping lable from clevo, and it had the monitor IDed on it already...
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post #10 of 40
11/4/03 at 6:29pm

Re: Re: Re: Re: My screen is loaded

Quote:
Originally posted by Divine_Madcat
Bzzzt, wrong answer. Clevo pre-assembles most of the unit. When sager gets the shipments, the laptops already have the LCD and motherboard. Sager just adds in the goodies.

Sager, or any company, cannot afford to throw out 50/300 LCDs. Im sorry if 1 pixel pisses you off, but keep in mind, it IS a working monitor by ANSI standards...
I'm well aware that Clevo makes these systems, my point was it's not like Sager just gets a shipment from Clevo and then directly ships them out to the customer. Sager does have to do some building.. adding in all the goodies like you say. So yes, they COULD turn it on a check for dead pixels.

Now I agree, Sager should not throw out every LCD with one dead pixel. My point was you said they had "NO CONTROL", when infact, if they really wanted to adopt a no-dead-pixel policy they could. They do have control, but for business(cost) reasons they choose not to.
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post #11 of 40
11/4/03 at 6:35pm
Great Googly Moogly I am sick of the dead pixel/bash Sager threads. If you dont like it then sod off. Sorry if that sounds harsh but I am tired of the Sager bashing when time and time again they have shown themselves to be a great company with great support and even better resellers.
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post #12 of 40
11/4/03 at 6:41pm
Quote:
Originally posted by Bratag
Great Googly Moogly I am sick of the dead pixel/bash Sager threads. If you dont like it then sod off. Sorry if that sounds harsh but I am tired of the Sager bashing when time and time again they have shown themselves to be a great company with great support and even better resellers.
I wasn’t “bashing” Sager. I happen to like the company a lot. In fact the reason I’m even on these message boards is because I’m waiting for the 4780 to be released so I can order mine from PCTorque.

While I like the company, and plan on ordering from them, I do not however hold the “Sager is perfect and can do no wrong” fanboi attitude. No company is "perfect". There is always room for improvement.
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post #13 of 40
11/4/03 at 6:53pm
Quote:
Originally posted by Divine_Madcat
I dunno.. my box still had the shipping lable from clevo, and it had the monitor IDed on it already...
same here - you're right
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post #14 of 40
11/4/03 at 7:12pm
Quote:
Originally posted by Bratag
Great Googly Moogly I am sick of the dead pixel/bash Sager threads. If you dont like it then sod off. Sorry if that sounds harsh but I am tired of the Sager bashing when time and time again they have shown themselves to be a great company with great support and even better resellers.
And I'm sick of you being a Sager Nazi....

Yes, Sager has proven itself to be a good company...but all good companies are receptive to feedback, and this is a forum in which Sager can get that feedback.

You have no right to tell people they should take whatever they get and be happy with it. Their satisfaction is not for YOU to decide. Who the hell do you think you are?
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post #15 of 40
11/4/03 at 7:22pm
Thread Starter 
uh wow guys. i didn't mean to start this back up. my question is really if they send the machine it will have a return label correct? if this new machine is worse than mine can i just keep mine and send that one back with that label.
also then are my ten days up? even tho it would have been two defective screens they sent?

this is dead in the center and shows on any background except white. anyone would have seen it if it had been thoroughly tested.
if you are playing unreal tournament the red pixel is within the crosshairs.
what do you think guys?
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post #16 of 40
11/4/03 at 7:24pm
Quote:
Originally posted by SagerMadness
And I'm sick of you being a Sager Nazi....

Yes, Sager has proven itself to be a good company...but all good companies are receptive to feedback, and this is a forum in which Sager can get that feedback.

You have no right to tell people they should take whatever they get and be happy with it. Their satisfaction is not for YOU to decide. Who the hell do you think you are?
Somebody who understands business.

In no way are we stoping you from returning a device you feel is defective. But, be aware, that Sager, Clevo, and others, are all within ISO standards for funtioning monitors.

And, in most cases, Sager never sees these forums. Most feedback goes through Adam or other companies, and Sager goes from there.

And while we cant tell you to be happy, we can tell you what to expect. The chance of 1 or two dead pixels is something you MUST expect, from ANY company that uses LCDs. Even AW, with thier "0 dead pixel promise". You may not like it, but right now, you gotta accept that fact...
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post #17 of 40
11/4/03 at 7:25pm
Thread Starter 
none of the iso standards say anything about the pixel being in the center.
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post #18 of 40
11/4/03 at 7:27pm
Quote:
Originally posted by litehedded
none of the iso standards say anything about the pixel being in the center.
no, becuase location (AFAIK) does not matter. In most cases, it comes down to size vs. number...
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post #19 of 40
11/4/03 at 7:29pm
Thread Starter 
im on the phone with sager now so well see what they say


(its pronounced SAY-JUR? i didnt know that)
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post #20 of 40
11/4/03 at 7:49pm
Thread Starter 
ok this is starting to irritate me.
their policy says any verifiable hardware issues are covered.
a dead pixel within their center area is a verifiable hardware issue.
but they are trying to tell me it doesnt qualify for cross shipping
they are going to call pctorque and call me back tonight supposedly.
this lcd should never have been shipped out as it is within their # sign so i see no difference between my situation and a panel that will not turn on at all.
this is very irritating.
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