SAGER does indeed pay attention to these forums. And they are taking them into account in their decision-makng process. How much? That's a good question, but they are very aware of these forums and they are very aware of the power of popular opinion. They built their business on putting out a very good product for a very reasonable price. They don't advertise a whole heck of a lot, preferring to let their products do the talking.
However, they are also working on a fairly slim profit margin, so they have to be careful about how liberal they are with returns and such.
SAGER does something like a 96 hour burn in. I am not sure about the whole process but I believe PCT detailed it somewhere in these forums. They do not just get a box and stuff some more things into it and ship it out. They do very extensive quality control. As Adam has indicated, one reason they can turn a delivery around so quickly is they pre-configure machines. Your particular machine might have been there for a couple of weeks before it got sent out during which it was checked for a lot of things. When they get your order, they go and pick out a pre-configured unit that is most like what you want and then start to modify it to your exact specs. Which is why if you get the standard options, you will get it in a couple of days rather than a week or two. In any case, they do have good quality control. Could it be better, well, any quality control can and should be better. One impetus for them to improve theirs is feedback through these forums, another is feedback through the resellers and another is feedback directly from customers.
You really have to realize that like Adam said, SAGER is not an evil empire out to bum you out, personally or as a group. They do not kill kittens to use for packing materials. They really do want you to have the very best machine they can put in your hands because they know if they do, you will enthusiastically tell everyone you meet, regardless of whether or not they have the least interest, about what a great machine it is and you will urge them (insert a stronger term if you feel its appropriate) to buy one, whether or not they have the least need for a SAGER, a laptop or even a computer of any kind.
So, yeah, tell us about it when you get something that is not up to your expectations. But also tell Sager about it. They do have two excellent policies for your protection, one is the 30 day no questions asked guaranty, the other is the new 10 day return policy on defects (which was, by the way, a direct response to these forums). These are a lot better than most of the industry. You can argue that all you want but its the truth. Just like its the truth that SAGERs are generally better than most of the industry. Again, you can argue that but if you don't feel SAGER is a good machine, what are you doing here?
So, if you aren't satisfied with your SAGER, send it back. If you feel it should come under the 10 day policy, then talk to SAGER about it. They may agree or they may disagree. If you can't reach a mutually satisfactory solution, then you have the 30 day return policy. Send it back and either take your chances on the next machine or take your business elsewhere.
But, I can understand Madcat's frustration, and I too ask that you not go on and on about every single pixel problem. Its already been pretty well beaten to death and its getting really old. If you really feel there's a major new issue with your specific "defect", fine, tell us about it we'd like to know, or if you are really getting nowhere with your reseller and/or SAGER and need some support, fine, we'er here to help with that, but otherwise, either take advantage of the various return/exchange/refund policies, or talk to your reseller and/or SAGER about taking care of it or talk to your god about some divine retribution.